Nancy Dropbox Community Moderator

Hey @"DOM-1367", I’ve moved your message to this thread, since it looks relevant to the OP. Can you please check the accepted solution here, and let me know if it helps?

Hi from me as well, Patricia! So, from what I understand, you’ve enabled computer backup on your Dropbox app, and you’d like to set your backup folders to online-only too, correct? Can you please go here and send me a screenshot of what you see on that page, as well? That’ll help me guide you further.

I’m sorry to hear about this, @"karianthonyceo". Just to clarify, did your Business team have any other admins? Is it possible that one of them accidentally deleted your Dropbox account? Can you send me a screenshot of the email you received, so that I can take a look? Please make sure to mask any personal info that may be…

Thanks for posting on the forum, @"guilhermekhallil". Before we try something else, can you clarify what’s the app version of your Dropbox app? You can locate this by hovering over the small Dropbox icon in your menu bar. Other than that, I’d like you to send me a screenshot of your Dropbox folder’s location, as shown in…

Hi from me too, @"ThadZab109"! If a file is password-protected, it may throw an error indeed, if you try to preview it. Just to double check though, do you have any other Excel files that aren’t password-protected? If yes, are they throwing this error, as well? Finally, are your .xlsx files more than 40MB in size?

Thanks for the updates, @"jfreed"! Can you also follow these steps? Does your version history show something more, or you don’t see the updated versions at all there? Other than that, can you clarify what's the app version and syncing status of your Dropbox app at the moment? 

Hi from me too, @"Stewart TAS"! Let us know once you've got more updates, to see if there's something else we can suggest on our end.

Hey @"Simina1" and @"Lostinthewilderness"! I’ve sent two emails to each one of you. Please check them and reply back to me, when you get the chance.

Hi from me too, @"RabanusMaurus"! Out of curiosity, is this happening for other PDFs, as well? Did you check your Safari browser to make sure there aren’t any pending updates to be installed? It may also help to restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may…

Hi @"tpar72"! Please check your email address and reply back to my email, when you get the chance.

Hi @"americanpunkin". I checked this with our team in the meantime, and from what I could find, the “Print” option isn’t available for Microsoft files, but for other types of files, like images and PDFs. I can pass this as feedback to our team though, if you wish.

I tested this on an Android device as well in the meantime, and everything looks good on my end. Meaning, I see a small X at the top right corner of the screen, which lets me continue directly to the website, without having to install/log in to the mobile app first. Does the recipient have any other browsers on their…

Hey @"Immanence "! Just to clarify, do you want to know if this info only shows on the device from which you opened a shared link, or all devices with the mobile app installed irrespectively? Can you also clarify what you mean by your last sentence? In general, the “Viewed links” section can be easily removed by clicking…

In general, when restoring files/folders, they should be restored in the exact same location they were before the deletion. Out of curiosity though, are you getting the same error via a different browser/incognito window? That’ll help me assist you further.

Hi again, @"Rezvan2000"! You should have a new email from me. Please reply back, when possible.

Hey @"Renderbloom"! From what you’ve described, the files should be indeed moved from iCloud to Dropbox, and not re-appearing in iCloud after that, since you’re basically removing them from it. However, since we can’t really provide any support for iCloud, I’d definitely suggest checking this with the Apple Customer…

Ciao @"JokerXX", grazie per aver postato qui! Quando si tratta di cambiare il proprietario di una cartella condivisa, temo che Dropbox Rewind non sia di grande aiuto. Dovrai contattare il nuovo proprietario in modo che possa trasferire nuovamente la proprietà. Spero che questo ti aiuti. ---------------- Hi @"JokerXX",…

Glad to hear that, @"VietNgo"! Is anyone else still having trouble with this, or has the issue been resolved for all?

Hey @"ghetis"! If the issue persists, while the Dropbox app is closed, then it may not be the one causing this. Out of curiosity, if you try to do the same thing with other files on your computer (outside of the local Dropbox folder), are you having any trouble? Finally, I’d like you to resume the Dropbox app’s syncing and…

Welcome aboard the forum, @"LisaMac"! Let’s take a look. If you open your web Dropbox account and download a file to another location on your computer (outside of Dropbox), can you open it normally then? Can you provide a screenshot of the error you’re receiving, as well as one more showing the syncing icons next to the…

Hi @"Paulo Martins"! Thanks for your post. Just to clarify, do you want to share that folder with other users and prevent them from saving a copy of it to another location of their device (after syncing it to their Dropbox app), or do you wish to have the folder available only via www.dropbox.com on your other devices and…

Hi @"rock7777"! Are you getting the same errors, if you use an incognito window instead?

@"Jim37", can you please attach a screenshot of the message you mentioned in the beginning? I’d like to check it, as well.

Hey @"charmy1"! Sorry to jump in. So, if I get this right, you’re logged in to the wrong Dropbox account on your computer, correct? In this case, you can just log out of the Dropbox app and sign back in with these steps. Let me know if I’ve misunderstood, though.

Thanks for the screenshot and the updates! Is the owner of the folder sending you a shared link with view-only permissions, or edit permissions instead?

Hi @"HS11"! If the files were only deleted about a week ago, they should be recoverable (as long as you didn’t permanently delete them instead). Did you also check your Events page? Do you see something more there, and if yes, can you recover them this way?

Hey @"Rezvan2000"! Usually, banned links occur for one of these reasons. I can log a ticket for you though, to check this further.

Welcome to our forum, @"thuyvuong"! Thanks for posting here. Just a clarification, since you mention the Signature folder; are you having trouble deleting signed documents from your Dropbox Sign account here, or via the Signatures tab here? Also, did you originally send these files to be signed, or did someone else send…

Hi @"Planzi"! Hope you’re doing well. If you open the Dropbox mobile app, are you able to scan documents directly from there? I’d like to make sure that the feature works properly on your device, and that it’s only the widget having an issue. Have you also restarted your phone since then, and the issue persists? Let me…

Sorry to hear about this, @"32may". When you cancelled the Family subscription for the first time, did you receive a confirmation to the email address linked to your Dropbox account? Is it possible that you have another Dropbox account (under a different email address), for which you’re now being billed? To double check…