Nancy Dropbox Community Moderator

Welcome to our Community, @"htgadmin"! Can you clarify what happens exactly when trying to share your passwords with the other users? Are you using the Dropbox Passwords mobile app or the web extension? Finally, do they have Dropbox Passwords accounts of their own? Let me know.

Hi @"orion53"! Hope you’re doing great, and thanks for posting here. The selective sync settings should be indeed located under the Sync tab of your app preferences. Can you please upload a screenshot of what you see there, so that I can take a look? Let me know when you’re ready.

Hi again, @"Tokki"! Hope you’re well. At the moment, there’s no auto resolution option in Dropbox Replay. However, please feel free to post an idea about this here, so that others can see it and vote for it, as well. Our team regularly monitors them too and they may implement this in the future. As for the other thing you…

Thanks for posting this on our Community, @"hanspj"! Do you remember when was the last time you were able to access those files online? If you’re on a free Basic plan, then you should be able to see events up to 30 days ago (and perhaps a few more months back). Also, what you mention is correct; at the moment, you can only…

Hi from me too, François! Out of curiosity, can you please rename one of the files you’re having trouble with on the desktop app, and let me know if the same syncing icon appears next to them after that?

Hi @"esk"! Welcome back to our Community. Can you send me a screenshot of what you’re seeing exactly? Are you accessing a folder that’s been shared with your Dropbox account, or a shared link instead? Let me know when you’ve got more updates.

You’re all set, Yazan! Please reply back to my email, when you get the chance.

Hi @"Yazan Nusaibah", and thanks for posting here. It sounds like you’re facing an issue with banned links (please check this Help Center article). Can we log a ticket for you and investigate further? Let me know.

Hi @"Nalk2017DB"! Hope you’re doing well. Can you also send me the syncing status and app version of your Dropbox app? I’d also like to know your computer’s OS version. Is it possible that you have subfolders within your local Dropbox folder that are set to be online-only? Let me know.

Hi again, @"Tokki"! I’ve passed your feedback to the relevant team, and they’ll take this into account in the future. For anything else, don’t hesitate to ping us.

Thanks for clarifying, Pedro! Can you also let me know what’s the syncing status of the Dropbox app on your new device? I’d like to make sure everything’s up to date, before taking any actions on the old computer.

Hi again, @"GZ5"! I had a look with our team in the meantime. As for the first question, it looks like the available naming conventions have this format at the moment → year, month, date. I’ve sent your feedback about this though to our team; perhaps they’ll change this in the future. Now, about what we were discussing…

Hi @"Tokki"! Thanks for posting on our forum. We’re checking this with the team, and we’ll update you as soon as possible. In the meantime, can you perhaps provide any screenshots of what you’re seeing or switch browsers, and clarify if the issue persists? Ping me, when you’re ready.

@"JoeZL", sorry to jump in. Can you also open your Finder > Dropbox folder, and send me a screenshot of an example file that you’re having this issue with? I’d like to make sure that your files are being synced locally, and not online-only.

Hey @"Mamede"! Sorry to jump in here. Just to clarify, do you have the Dropbox app installed on your new device, or are you planning to install it next?

@"Haleeda", I’ve just replied back to your email. Please keep in mind that the average response time for tickets is about one business day, so you may not receive a reply immediately after you send your email.

Hi @"Cris099"! Thanks for posting your question here. This isn’t possible with Dropbox at the moment, I’m afraid. However, I’ve moved your post to our API section, in case our team has a workaround to offer about this. Cheers!

Hey @"KlarAndCo"! Thanks for your post. Can you send me a screenshot of the shared link you’re creating with /raw=1, so that I can check it, too? Also, have you tried this link via different browsers/incognito window (while you’re not signed into your Dropbox account), and it still gives the same error? Let me know.

Hi @"shanileborja", and thanks for posting here. If you hadn’t used your Dropbox account for more than a year, then it’d be subject to account deletion after that point (and it wouldn't be recoverable). However, if your account was set to be deleted, you should’ve received multiple warning emails to your linked email…

Thanks for giving that a go, @"Haleeda"! I’ve logged you a ticket to the email address showing here. Please reply back to me, when possible.

Glad I could help! Have a wonderful day too, Carlo.

Hi @"Carlo O"! Welcome to our Community. To sign out of the Dropbox app, and link it to a different Dropbox account, you’ll need to follow these steps. Have you been following this exact same process? If yes, I’d like a screenshot of what you see when you try to sign back in. Keep me posted.

Hi @" ahillel" ! Sorry to jump in. Are you being billed directly from Dropbox for the subscription in question, or via iTunes/Google Play?

Hi @"Haleeda"! Before we take you to ticket, can you clarify if you’ve checked your email’s spam folder as well, and added no-reply@dropbox.com to your email contacts? If you haven’t tried this yet, please follow these steps and attempt to log in again. Do you receive the one-time code now?

Glad to hear that! If you need anything else, don’t hesitate to give me a nudge.

Thanks for these screenshots, Ronald! I see what you mean now. I’ve forwarded this as feedback to the relevant team. This way, they can also see your comments. If you need something else, don’t hesitate to ping me.

Hi again, @"Brambor"! Out of curiosity, can you find the files you removed from the desktop app in your computer’s Recycle bin/Trash? If yes, you can try moving them back to your local Dropbox folder, while the app’s syncing is still paused, and then resume syncing again and wait till they sync to your web account.…

嗨 @"apiplein"！ 澄清一下，您是在问同一个 Dropbox 帐户是否可以同时使用 Google 登录和 Apple 登录吗？ ---------- Hi @"apiplein"! Just to clarify, are you asking if it’s possible to use Google sign-in and Apple sign-in at the same time for the same Dropbox account?

Out of curiosity, have you also tested this via a different web browser and the same thing happens still? I mean regarding the word “photo” being added to your automated files. Also, the photos that are being uploaded via your mobile app, are they being added to Dropbox automatically (via camera uploads) or are you…

Hi @"Brambor", and thanks for joining the Community! When it comes to the desktop app, I’m afraid syncing isn’t one-way, and any action you take on it will affect your web account and vice versa. So, if you’ve removed more files from the local Dropbox folder, Dropbox will also delete them from the website once syncing…