Megan Dropbox Community Moderator

Hey @"TE16", I hope you're doing well! Would you mind trying once again, to see if the same thing happens then? I'm asking because the behavior you described sounds rather odd. If you notice that it removed your icon from your device, let me know. 

Hey @"EJL1", welcome to our Community! I'm guessing that you see the option to "join the folder" as to become a permanent member of it. However, would you mind sending over a screenshot of the option, in order for me to have a visual too? As for deleting the videos off of your Dropbox account, you should be able to follow…

Hey @"12volts", thanks for the heads up! Give us a shout if you need anything else! 😊

Hey @"morgannadera", I just sent you an email. I'll see you there, and we can continue our troubleshooting! 

I see, @"rarab2"! Based on everything you mentioned, and especially because you mentioned the email access, it sounds like this has to do with our one-time security code. I'd most likely require to check some account-specific info so I suggest we switch to email in order for us to have a closer look together. What do you…

Hey @"morgannadera", can I send you an email in order for us to have a closer look into this? 

My pleasure @"Marshal mellow"! If you need anything else, give us a shout! 🤗

Hey @"rarab2", let's jump right into this! I'd like to clarify if you're talking about our multi-factor authentication or about our one-time security code. Let me know more, and we'll take it from there!

Hey @"SR910", I'd definitely appreciate it if you could give it a go, for troubleshooting purposes. Plus, if you're worried about syncing your content from scratch, I'm here to assure you that this won't be the case. 

Hey @"tom mulvanny", since this is a behavior that's present only when you're using the Safari, browser it seems that it has mainly to do with it. Please try to restore your browser to its default settings and also make sure you're using its latest version. Also, do you get the error no matter what file type you're trying…

Hey @"SR910", I hope you're doing well! If you hover your mouse over the little Dropbox icon on your task bar, would you be able to share the version of the app that you're using with me? Have you tried uninstalling, and then re-installing the app at all, even since you noticed it? Let me know more, and we'll take it from…

Hey @"morgannadera", thanks for joining our Community! It sounds like your shared links might have been banned. How long have you been getting this error? Did you get an email from Dropbox informing you about this perhaps? Let us know more and we'll take it from there. 

I just sent you an email @"JuliaPonder". I'll see you there!

Hey @"ELI HAIT", I hope you're doing well! If you hover your mouse over that same, little Dropbox icon would you be able to share the version of the app that you're using with me? Have you tried uninstalling, and then re-installing the app at all, even since you noticed it? Let me know more, and we'll take it from there!

The team is working on this idea! Thanks for sharing your suggestion with us and to everyone for supporting it. We’ll update you when we know more! 😎

Hey @"JuliaPonder", can I open a ticket on my end for you, in order for us to have a closer look into this?

Hey @"shastings", if you temporarily quit our app, do you then notice the same behavior with your thumbnails?

Hey @"Y Fong", sorry to hear about that! It's rather odd that you're experiencing this, even when the app isn't currently installed. Do you recall, approximately how many files you had within your Dropbox folder? Is it possible that you were using more than 300K which is our app's soft limit? 

Hey @"Warren J." If you check your menu bar, next to your WiFi, you should have a small, Dropbox icon there. When hovering your mouse over it, you should be able to find the version of the app that you're currently using. Would you mind checking for the icon, and the version there? In regards to your second question, I'm…

Hey @"Bookbob", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this? I'm suggesting this route, cause we might need some account-specific info on our end to review the case. Let me know! 

Hey @"bhermans", I just reached out to your Community-linked email address. I'll see you there!

Hey @"shastings", I hope you're doing well! I just wanted to check in with you and see if you're still facing the same behavior. If so, would you mind clarifying the OS you're using, along with the Dropbox version installed on your device? Let me know more, and we'll take it from there!

Hey @"super23", I just sent you an email and I'll see you there. Also, happy Monday @"Karcramer", let's see what we can find together about that. Can you clarify if you wish to cancel your current plan, or delete your account altogether? Provided you wish to cancel your subscription, have you tried using these steps? Let…

Hey @"Jean-Charles M.", happy July 1st! Keep in mind that due to security reasons I can't access the shared link you've provided. I've also removed it, since I wanted to avoid it from potentially gathering too much traffic. When replying back to me here, you should have a camera-like icon that'd allow you to attach your…

Hi there, @"tom mulvanny", wishing you a great month ahead! Would you be able to share some additional info with me here? Do you get any specific errors when trying to upload your content to Dropbox, when using Safari? Do you get the same results when trying a different browser too? Let me know!

Hey @"Marshal mellow", happy July 1st. I wouldn't be able to answer that, I'm afraid. I wanted to ask if the issue is now solved on your end. Let me know. 

Hey @"BCarroll", let's jump right into this! If you'd like to move your files out of Vault, you should be able to do so as you would when moving files from any other location within your account. You can try out these steps: -Sign into dropbox.com and go into Vault -Click the ellipsis button (...) next to the file/folder…

Hey there, @"12volts", I hope you're doing well! Can you check the version of your app, and let me know? You can do this by locating your small Dropbox icon, next to your WiFi on your task bar, and hovering your mouse there. Have you also tried logging out of the app, and then back in? Keep me posted! 

Hey @"bhermans", welcome to our Community! Amazing troubleshooting steps, and thanks for letting me know what you've already followed. Since I don't have much to suggest here, I'd say we switch to email, in order for me to send your case to our Specialized agents for a closer look. What do you think? Let me know more! 

Hey @"Gedenk Socialz", thanks for replying back! Would you mind clarifying the device's OS, and the exact version on the Dropbox app that you're currently using? It happens to all the 4K uploads, or with a smaller file type? Also, what file type are we referring to?