Megan Dropbox Community Moderator

Hey @"Marshal mellow", you mentioned earlier that you get a "can't use this folder" error message. Can you send me a screenshot of that, please? And if you could also walk me through the exact steps you follow in order to download your content, that'd be great. 

Hey @"pawelb", no need to recreate the local Dropbox folder. You can simply follow these steps to uninstall the app, and then re-install the app again. 

Hey @"Xavier Montaner", it sounds like the db files are database files, right? Keep in mind that we generally don't recommend that people sync live databases with Dropbox. Most databases have remote access methods anyway, so you don't need to sync the live database. You can sync saved snapshots, however, with no issues.…

Hey @"super23", technically it has been removed from our system. I'm slightly unsure about removing these from your billing section, but we could switch to email -if you wish- in order to check with our Specialized agents about this, and see if there's something they can do on their end. But I can't make any promises about…

Hey there, @"pawelb", let's jump right into this! It might sound trivial, but have you tried to re-start these devices at all? I'm asking because to attempt to investigate something related to a visual issue on your Dropbox the best first step is for you to try restarting your computer and see if the issue persists.…

Hey @"paulmalc", did you have a chance to check for the app's syncing status, and if so what did you find? When did this start happening on your end? 

Hi @"paulmalc", I hope you're doing well! As a first troubleshooting step, it'd be nice if you had a look at this Help Center article. Also, feel free to let me know the syncing status of your app, along with how many files exist within locally in your Dropbox folder. You should be able to check the "Get info" and see…

Hey @"Xavier Montaner", in regards to the syncing issue: would you mind clicking "View file" and let me know where you're re-directed to? Are these 2 database files? As for the hidden folders that you mentioned I did some digging, and this is what I could find online: "the Group Containers folder on a Mac is a directory…

Hey @"super23", thanks for posting here! If you checked and the account mentions you're using a Basic plan, that means your trial has already been downgraded. Meaning, you're no longer part of the Professional trial, and the billing info have been removed from our system. Let me know if you need anything else!

Any time @"Goda--"! If you need anything else, we'll be one post away! 😎

Hey @"leopal", I just sent an email to your Community-linked email address. This is the only place I can reach out to you. Feel free to reply back to me from said email address, and we'll take it from there!

Hey @"leopal", welcome to our Community! Can I send you an email, in order for us to have a closer look into this? Let me know more! 

Hey @"Goda--", I'd like to jump in here too! You should be able to view your Backups, by visiting this page online as Walter suggested. You mentioned that you can't see anything there. Would you mind sending us a screenshot of your page, and what it reports? If you wish to delete our Backup feature, you should be able to…

Hey @"grossdpg", let's try one more thing, shall we? Can you try uninstalling the app -just make sure that any third-party apps are disabled while you do so- and then re-installing it, just to see if you notice a difference? 

Hey @"Xavier Montaner", thanks for all the info! So, would you say that this behavior started when you updated and moved your Dropbox folder to CloudStorage? Also, would you mind clarifying your device's OS too? 

Hi @"Mirasol", I'd have to agree with Hannah on this. If the content didn't sync to our servers, our hands are tied and there's not much that we can do since they never synced to our end. How is the syncing of the app at the moment? Has the indexing been rectified? 

Hi @"CKKJA", if you're using your mobile, make sure you're requesting & accessing our Community through a "desktop" version on your browser. Otherwise, it might be wise to use an actual computer in order to attach your screenshot. 

Hey @"SteveS78", welcome to our Community! When you mention the Windows Store Dropbox app, are you referring to the screenshot that you attached? I'm asking, because if I am not mistaken all I see there is the program file of the app and the app itself. You also mentioned that it's hidden. Would you mind walking me through…

Hi @"drozsas", thanks for the info! If you click on the small Dropbox icon in your menu bar and then, select "Sync history”, are you seeing something more? Try to also make sure that all other apps are closed and that there's no antivirus, VPN etc. running, and then start the Dropbox app again. It might be worth checking…

Hey @"drozsas", thanks for posting here! How long has this been happening for? Also, do you happen to know approximately how many files exist locally within your Dropbox folder? If you check the "Get Info" of the folder, you should be able to find this. Let me know more, and we'll take it from there!

Hey @"skotov", keep in mind that we have temporarily paused updating new users to Dropbox for macOS on File Provider. However, your Dropbox desktop app for macOS will still work as normal. This pause is temporary, and once updates have restarted, you’ll be able to complete the process through the Preferences page. Thank…

Hey @"Xavier Montaner", I know it might sound trivial, but have you tried singing out of the app, and also re-starting the device itself? When did this start happening? 

Hey @"sloupeterson", I hope you're doing well! Let's jump right into this. When you mention "a connection between folders on my hard drive and Dropbox folders" what comes to mind is the Dropbox app. Could that be it? Essentially, if you have downloaded, and installed the desktop app to your device you should have a Dropbox…

Hey @"joshuaelectric", let's jump right into t his! Out of curiosity, do you click on the bigger Dropbox icon on your desktop, the one looking like this: ? Or the smaller one, on your menu bar, next to your WiFi looking like this ? It might sound trivial, but have you tried re-starting your device, or even uninstalling and…

Hey @"Jean-Charles M.1", I'd be happy to look into this for you! Would you mind sending me a few screenshots of the file difference, in order for me to have a visual too? Also, did you only notice this with that particular .pptx file, or more content? Keep me posted, thanks! 

Hey @"Mohamed ali"! How did you upload the content to your account? Did you use our website, desktop or mobile app? Also, when was the last time you saw your content online? 

Hey @"weirdkid47", would you mind sending me a couple of step-by-step screenshots, in order for me to have a visual too? 

Hey @"grossdpg", thanks for all the details, much appreciated! What makes me a bit skeptical here is the fact that the same behavior is present when you quit the app. If our app had something to do with it then the moment you quit it, the File Explorer would resume, wouldn't be as slow and work as expected. However, this…

Hey @"Sguaraus", I just sent you an email. We'll take it from there! 😎

Hey @"grossdpg", thanks for posting here! Would you mind clarifying when you started noticing a difference on your end while using our app? Also, which version of the Dropbox app, do you use on your end? You should be able to locate that, but hovering your mouse over the little Dropbox icon, on your task bar, next to your…