Megan Dropbox Community Moderator

Hey @"oli1"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi @"mifs1", thanks for posting here today! Keep in mind that opening embedded Word documents within Excel files is not supported in the Dropbox Android mobile app. While you can open and edit Microsoft Office files (like .xlsx and .docx) directly from Dropbox using the appropriate Office mobile apps, features such as…

Hey there, @"FredG2", welcome to our Community! That sounds odd indeed. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If so, could you try temporarily disable them to see if that helps? While you're at it, could you…

Hey @"Cassandra87"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey! It looks like this idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do!

Hey @"jjk382yahoocom", I'd be happy to investigate further. Keep in mind that it's best to check online in order to have a clear idea of your account's quota. Can you kindly check your account's plan page, and let me know what it reports? If you can send a screenshot too, that'd be welcome. It should specify what's taking…

Hey @"standard_individual_user", I'd be happy to answer that for you! Dropbox Transfer is designed with multiple layers of security to help keep your files safe when sharing. As mentioned at this relevant Help Center article: "Keeping data stored in Dropbox safe is our highest priority. Dropbox is designed with multiple…

Hey @"Thaimax", welcome to our Community! Can you let me know more, in regards to the app's current version, and syncing status? You can find this by hovering your mouse over the little Dropbox icon in your taskbar, next to your WiFi. If your icon is missing, it might be worth reinstalling the app through this link. When…

Hey @"zj1013", let's jump right into this! Since your plan page states that there are some folders that are causing your quota to be overflowed, I think we might need to investigate that. Can you try accessing your sharing tab using either a desktop device, or your mobile's browser instead of the mobile app? From there you…

Hey @"sharjeelasif42"! Can you right-click on your local Dropbox folder directly, go to its Properties and send me a screenshot of the next window you see there? Keep in mind that I want to make sure that there are less than 300k files located in your Dropbox folder at the moment. In some cases, having more files than that…

Hey @"sharjeelasif42"! Which folder are you trying to use, and also do you try to move your Dropbox folder? Based on your screenshot and more specifically your selective sync settings, it looks like you've selected a large number of folders to sync locally to your device. Since you don't have that much local space on your…

Hey @"dustfog-21"! Would you mind sending over a couple of step-by-step screenshots demonstrating the exact process you follow when you try to download and install the mobile app? Do you get any errors? Also, have you tried restarting your device at all?

Hey @"Hamer"! Happy to see that your issue is now resolved! If you need something else, please give me a shout. Thanks! 

Hey @"sharjeelasif42", let me also jump in here! I had a look on our system, and it looks like you were in contact with our Support team for additional help. I can also see that they sent you some more steps for you to follow in order to troubleshoot your problem. Did you have the opportunity to review their email, by any…

Hey @"Bennn_87"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi there, @"jdsone" sorry to hear about your missing files. Is it possible that you started a new account, instead of signing into your old one? If you've made sure that you're looking at the correct Dropbox account, could you have a look at your events page and let us know if you can find any signs of them? This is the…

Hey @"Timmy256"! At this point I think the best case scenario would be to investigate further via email, since I'm going to need some account specific info on my end to figure out the best way to assist you. Reply back to me, and we'll take it from there. Thanks!

Hey @"Henryrchrd", I hope you're doing well! It’s not strictly required to make all your files online-only before moving your Dropbox folder to another drive, but doing so can help save space on your local drive and make the move easier, especially if you have limited storage. Online-only files are stored in the cloud and…

Hey @"dustfog", let's jump right into this! Do you get any specific errors when trying to install the Dropbox mobile app on your iPhone? We haven't actually had any reports of any issues with iOS 26 so far. Is it possible that you've exceeded the 3-device limit that you have when using a Basic account? Also, I know this…

Hi there, @"Hamer"! Happy to see that your issue is now resolved! As for the one file that has yet to sync on your iPad, I also suggest that you try to delete it. If that doesn't work, give me a shout and I'll be more than happy to help! 😉

Hi @"Hamer", let's jump right into this! Where do you get the 2GB info? Did you receive any relevant emails from Dropbox? Referrals would not be removed from an account. You should still be able to view them on your account from this page. Could you attach a screenshot showing your quota on the plan page in order to see…

Hey @"Penisoo", let me jump in here! Allow me to add that based on the info you provided earlier it looks like you're commenting on your files locally within your Camera roll, not within the Dropbox app. Comments won't transfer from your camera roll to Dropbox. You'd need to upload your files to Dropbox, then open the file…

Hey @"nikodschroeder"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"brinkdinges"! Have you tried to interact and communicate with our automated chat option in order to resolve your issue? Also, can we get a few more details about the problem that you're experiencing to see how we can help on our end? Keep me posted, and we'll take it from there!

Hey @"SnailMango"! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and I'll be more than happy to investigate. Thanks a bunch! 

Thanks for checking @"MW999"! Can you send me a screenshot of what your plan page reports at the moment? Thanks!

Hey @"RedRaselom13"! If a suspended Dropbox team member's account is converted to a personal (individual) account by their admin, the user should regain access to their files. When an admin converts a team member's account to an individual Dropbox Basic account, the account is no longer connected to the team, and the user…

Hi there, @"sspilleman", welcome to our Community! How long has this been happening for? Can you try an advanced reinstall using the steps provided in this Help Center article? I'll be waiting for your updates!

Hey there, @"OscarM", let's jump right into! I'd love to gather some additional info as to what you'd like to achieve on your end. You mentioned that you wish to update your information in the Dropbox app center. Can you let me know more about this? What steps do you currently follow, and is it safe to assume that you're…

Hey @"RedRaselom13", welcome to our Community! If I understand correctly, you were added to a Business team, and your Dropbox account has been suspended. Keep in mind that when you join a Dropbox team, you get the option to merge your account there, or to create a new account and keep files under a separate email address.…