Megan Dropbox Community Moderator

Hey @"Sclapham"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @"Cara_M"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi @"MW999"! I'd also suggest taking a look at your Backups page as @"Rich" suggested, since the culprit of this could be located there. Can you have a look and let me know what you find?

Hey @"mrrssy"! When you mention "out of sync files" are you talking about the conflicts? Is your app up-to-date on all of your devices? Feel free to also have a look at the relevant Help Center article here. 

Hey @"vasanta"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"jking1"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"Twoods48"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"mrrssy"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"ahmed1122", sorry to hear about that! If I understood correct, it sounds like you don't have access to your emergency codes, but without them you'd need another active device already linked to your account. Do you have one? It would be great if you can check any devices, to see if they are connected to your account,…

Hey there, @"sherbiny", let's see what we can find together about this! In regards to your shared files requiring an extra verification code, can you let me know how you're sharing these files, and the message the recipients see when they try to open them? If we're talking about shared links, are you granting can-view or…

Hi there, @"Orangigina", let's jump right into this! It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? You can also take a look here for more info. Do you still face the…

Hey @"Mapster12", happy Monday! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"sherbiny", I hope you're doing well! Keep in mind that you can disable comments on files shared in Dropbox Replay by adjusting the sharing permissions. When sharing a file, select ‘View only’ access for collaborators. This setting allows them to view the file but prevents them from seeing or adding comments. Feel…

Hey @"MaryJDKrane"! Thanks for the screenshot. I was actually referring to the local folder you use in your File Explorer. When you open your Dropbox folder locally, and navigate to the path in that folder that you use to add content for the team members to see. Can I also have a picture of that, please? 

Hey @"entodoays", let me jump in here! Can you still try uninstalling and then reinstalling the desktop app? Even if you currently have 3 devices linked, that shouldn't be a problem. Once you reinstall it will be on one of the devices you're using. If you come across any issues, don't hesitate to let me know. Thanks!

Hey @"MaryJDKrane"! Where exactly do you add these files? Do you add them inside a team or shared folder, or a personal one? If you're not sure, then please send me a couple of screenshots showing the local folder on your device, in order for me to have a visual too. 

Hey @"dluptonmd"! I just sent you an email in order for us to investigate further. Reply back to me and we'll take it from there. Thanks a bunch!

Hey @"CrozierMarchant"! I just sent you an email in order for us to investigate further. Reply back to me and we'll take it from there. Thanks a bunch!

Hey there @"Shiversnyc"! I can definitely see where you're coming from, and how stressful it is to be locked out of your account, especially when you want things to go back to normal. I'm really sorry you're dealing with that. On my end I've passed your latest comments directly to the person handling your case, and made…

Hey @"dluptonmd"! I'd love to have a visual of the error you mentioned initially about the Dropbox app crashing. Could you please take a screenshot and send it over to me? 

Hey @"KimNMike"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

No worries @"daniclroses"! This is why I'm here. I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Cheers!

Hey @"MaryJDKrane", thanks for the speedy reply! Something to keep in mind: You can always move your Dropbox folder to a different location by following these steps. When you add or update a file inside your Dropbox folder do you see the changes reflected online? Also, what is the syncing status of the Dropbox desktop app…

Hey @"AnuradhhaBShah"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi there @"sharonp1"! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hi there, @"vimsesimse"! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @"daniclroses"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"FrankSmeets"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"Jet T."! You can see more regarding the subscription you're using here. If you need something else, please let me know and I will be more than happy to help every step of the way. 

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