Megan Dropbox Community Moderator

Hi there, @"Nick_S", thank you for taking the time to post about this on our Community! Indeed, the files of some Basic accounts may be subject to deletion. You can find all the relevant info in this article. From my side, it's important to mention that you should also have been notified via e-mail in regards to this…

Hey @"DoanTheTrung"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"roddrops"! Sorry to hear you're facing the same issue again. Based on the information provided, it appears this issue might not be related to Dropbox. If it were linked to our app (or OneDrive), the issue would likely cease once the application is closed. Since the issue persists in folders outside of Dropbox, even…

Hey @"jaminsg"! I just sent you an email, in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey @"Unigirl"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi @"jaminsg"! Thank for the info! Let's try one more thing. Could you confirm that ‘Automatic time zone’ is checked on this page? Also, please confirm that the timezone of your computer is set correctly. If both are set correctly let me know and I'll send you an email in order for us to have a closer look into this.…

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"cloudstoragelover"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"IrisLev", let's jump right into this! Could you please navigate to your backups page and let me know if you have our feature enabled? You can always disable it in order to free up some storage space. Also, what does your plan tab report exactly in regards to your quota? Do you have any shared folders taking up space…

Hey @"jaminsg", let me jump in here! When did this start happening? Also, does this issue affect all photos and videos, or only some? One more thing: do you use camera uploads to upload your content? Having said that, can you try checking your photos tab using an entirely different browser, or incognito tab too? You could…

Hey @"amgleft"! Happy to see that your issue is now resolved! ☺️ If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"marleneswetland"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi there, @"amgleft"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @"sinbin"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"MikePDX"! Have you tried to contact Dropbox Support directly for this? If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page. Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my…

Hey @"MikePDX"! You mentioned that the links are copied to a private blog post. Is it safe to assume that they are available to people who join this blog? I'm asking because this could potentially trigger a temporary pause on sharing for your account. I understand that you don't want to share content with anyone, so…

Hey @"MackeyIV"! I'm just circling back to see if you saw my last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hey there, @"JoshEbs"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"MikePDX"! I checked your previous post and it seems that we believed that this might be the underline issue. If you visit our website and try to share an example file or folder, do you get any errors? 

Hey there, @"DropMusician77"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"bgeorgen"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"GAK_INC", welcome to our Community! Just to make sure we're aligned can you clarify if you use our desktop app or the Dropbox website to preview your file? Do you get this error when you try to preview any file in your account, or does it happen with a specific file type? Could it be that your ISP/router is…

Hey @"mikemorgenstern", thanks for posting here! I appreciate all the troubleshooting you've done on your end, and the time you dedicated to this. This post is definitely going to be valuable to us, and other Dropbox users too, so thank you for that. If you need something else, please let me know and I will be more than…

Hi there, @"thisismyusername", let's see what we can find about this together! Just to make sure we're aligned, could you clarify if you're using the mobile camera uploads feature or the Dropbox desktop app? Also, is this happening with all files or just some of them? If you export one of the problematic images to your…

Hey @"carl-trd"! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @"NMTaylor"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"WIRL"! Happy to see that your issue is now resolved! Give me a shout if you need anything else, cheers! 🥰

Hey there, @"kevlevy"​, welcome to our Community! Can you clarify when you first noticed this behavior? Does this happen with all your .PDF files or just some of them? It might sound trivial, but have you tried restarting your device? Any additional information or screenshots demonstrating the steps you followed are more…

Hey there, @"Mkasum123", welcome to our Community! Could you please clarify the exact OS of your device and how exactly you were syncing your ebooks from Dropbox to the pocketbook in the first place? Any additional information or screenshots you think might help, are more than welcome! Also, does this device support any…

Hey there, @"User1557178", I'd be happy to help! It seems that you contacted us a couple of months prior because you came across the same behavior. I checked and it seemed that you tried replying back to the email chain you had active, but it ended up on our unmonitored inbox. I just sent you a new email. Can you reply…