Megan Dropbox Community Moderator

Hey @"fgpash", welcome to our Community! Viewer info is not retroactive. After upgrading, you will only be able to see viewer info from the point of upgrade onward. Previous viewer activity before the upgrade will not be available. If you need something else, please let me know and I will be more than happy to help every…

Hi @"BentHolm", let's jump right into this! Do you use Excel online to preview your files? If so, then it might be worth pointing out that Excel online doesn't support Macros. If you're using the desktop app when this happens, feel free to have a closer look at this relevant thread too. Let me know more, and we'll take it…

Hey @"andreascarlsson", thanks for your speedy reply! Have you made sure that your folders are selected when visiting your selective sync preferences? Based on what you described it sounds like you're referring to a different feature -similar to selective sync- that helps you save ****** drive space. If you need to see how…

Hi there, @"mmaslowicz" welcome to our Community! Does this behavior remain the same with other .mp4 files, or just this specific one? If you try to preview the file, do you have any issues? I'd also suggest that you clear the cache on your mobile app. You can find this by accessing the Dropbox app, then click on your…

Hey @"weaselenterprises", let's jump right into this! Keep in mind that owners of shared folders have the option to permanently delete a shared folder, or simply unshare it. Both of these actions have an effect on the people who have access to the shared content. With that in mind, since you mentioned that the shared…

Hey @"Kyle Ng"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey there, @"Stefania Fornelli", let's jump right into this! It sounds like you're having trouble when trying to upgrade your account to our Plus plan. Can you clarify if you're using this page to purchase your plan, and the steps you follow when trying to upgrade your account? I know it might sound trivial, but have you…

Hi there, @"andreascarlsson" let's jump right into this! I'd like for us to check two things. The first one is the app's current syncing status in order to make sure it's up-to-date. Can you check by hovering your mouse over the little Dropbox icon in your menu bar, next to your WiFi? The second thing that came to mind is…

Hey @"pheyblom"! Thank you for your patience here. I just sent you an email, so that we can have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hey @"obsidianspider"! No worries. I went ahead and sent a brand-new email. Please reply back to me as soon as possible, in order for me to go ahead and escalate your ticket to our specialized team. Thanks!

Hey @"EvermoreUW"! Can you also try out these steps in order to resolve the issue? If it doesn't work, don't hesitate to let me know. Thank you!

Hi @"brasas_silverio", sorry to hear about that. In any case I'll be more than happy to have a closer look, and see what might have caused that. Is it okay if I reach out to you via email, in order to investigate further? Let me know more!

Hey @"AShimada1"! You don't necessarily need to uninstall the app first. You can simply reinstall using the link I provided. If this doesn't work, and if you still don't see the relevant icon I'd suggest that you add an example file inside your Dropbox folder, and check if it syncs to your account online. 

I just sent you the email @"kulath"! Reply back to me, and we'll take it from there. Thanks! 

Hey @"AShimada1", thanks for all the updates! It's a bit odd that you don't have this little Dropbox icon in your taskbar. Can you try reinstalling the latest version of our app using one of the links here? With that being said, here are the steps you can follow if you need to prioritize the syncing process of a file or…

Hey @"kulath1", thanks for letting us know about that! I was able to successfully unban your account. I sincerely apologize for that, it seems it was a Community moderator error that we managed to fix. As for your problem that still persists, I'd be happy to create an email on my end for you. Just let me know which…

Hi @"sc0ttkclark"! Is it safe to assume that everything is back on track, and that the desktop app is up-to-date now? 🧐

Hey @"70CamaroRs1", thanks for the heads up! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"Hsciortino", thanks for posting here! The confirmation prompt 'Are you sure you want to permanently delete this share file for everyone' is a built-in safety feature in Dropbox to help prevent accidental deletions. While these warnings should be dismissed if you check the 'Don't show me this again' option, there is…

Hi @"monoman", I think the best course of action is for us to continue via email. I just created a ticket on my end for you. Check your inbox and reply back to me, thanks!

Hi @"Seppo" Partanen , welcome to our Community! Could you check your account's plan page, and let me know what it reports? Is it possible you have any backups enabled and visible on this page that might be occupying some of your quota? Let me know more!

Awesome news @"calmfrog"! 😇 If you need anything else, just give us a shout. 

Thanks for the heads up @"calmfrog"! Give it a go, and let me know of the results. If this doesn't work, we'll have a closer look and proceed accordingly. 

Hi @"pheyblom", give me some time to look into this, and I'll get back as soon as possible with more info. Thank you!

Hey @"RaphN"! How many files do you currently have in your Dropbox folder in Finder, including any online-only files? You can always check by looking at the folder's properties by clicking "Get info". One last thing I'd recommend is rebuilding your configuration settings by unlinking and relinking your Dropbox account to…

Hey there, @"DeevUK" let's see what we can find together about this! I know you mentioned that you've tried multiple devices, but could you clarify the OS your main device's OS is using? Can you try this link if you're using a desktop device and let me know if you notice any difference? Keep me posted, and we'll take it…

Hey @"calmfrog", let me also jump in here! You mentioned "migrated folders" in your latest reply. In order for us to be on the same page, would you mind clarifying what you mean by that? For those folders with the two icons, could you try again with marking them as available offline or do you notice that nothing happens…

Hi there, @"CMI-David", I hope you're doing well! Here's an interesting workaround that you can use if you have an Android device. To access your file version history on our mobile app, please visit your "Account" tab and then click on "Recover deleted files". That should redirect you to our web interface in order to check…

Hey @"valdal224", thanks for posting here today! In regards to the prompt asking you to upgrade your account: did you receive an email about this or a notification inside your Dropbox account? Is it possible that you're seeing this when trying to add new shared files/folders to your account? If you made sure that the…

Hi there, @"pheyblom", welcome to our Community! How many files do you currently have in your Dropbox folder in Finder, including any online-only files? You can always check by looking at the folder's properties, or by clicking "Get info". Since you mentioned that you're part of a team, is it possible that your admin has…