Megan Dropbox Community Moderator

Hey there, @"FHarriott" thanks for posting here! Weird error message indeed. I went ahead and located the existing ticket communication that you have with our support agent. I also agree that the case might need to be investigated by a member of our team that specializes in these kinds of issues. It looks like Melanie, our…

Hey @"gary c.11"! You actually made a great point there about the suggestion, Gary. In any case if you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"jlsdyoung23"​, welcome to our Community! I totally get how you're feeling, and how this situation must feel for you, and I'm here to try and help as much as possible. That being said, I've personally reviewed your case via email, and I've changed the priority to "High". Also keep in mind that it has already been…

Hi there, @"gary c.11", let's jump right into this! The email you received is related to our Dropbox Passwords app which is a password manager. You can see more about it here. When you're talking about "Dropbox Passwords for non-password-related activities" can you clarify more, since I'm not entirely sure what you're…

Hey @"jbeahan", thanks for posting here today! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine, and we want to continue to improve. If you need…

Hey @"yasinturhan-916", let me also jump in here! When did you first notice this behavior? You also mentioned this happens with other files too. I'm assuming you're also getting an error when double clicking an online-only file, and trying to simply open it? One last thing: does the issue persist if you pause syncing or…

Hey @"LondonTraveller67", great ****** with the screenshots, thank you so much! Can you also check your app's preferences, and specifically under your "Account" tab to see if your account is linked there? It might sound trivial, but have you tried signing out of the app and then back in? 

Hey @"brinmoor53", thanks for posting here! Your screenshot isn't very clear I'm afraid, so I apologize if I'm missing something. I was wondering if maybe you're not on the correct path there. Could you click on the app launcher (grid icon) on the top left corner that reads "More" below "Activity" and then select…

Hey @"jpugarte1_"! Here are my suggestions: -You should wait for the app to be fully synced, and up-to-date to check if the issue remains the same. I'm suggesting this, since the files' functionality might be affected when the app still syncs such a large amount of files. While you're at it, feel free to close any…

Hey @"Assent"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"Nick76", thanks for posting here today! I'm afraid that since it's been more than 30 days since your content was deleted, there's not much that we can do about it. As a last resort, and just to ensure that there is nothing more that can be done, I’m going to send you an email in order for us to have a closer look…

Hey @"liok", thanks for taking the time to post here, and sorry for our delayed response! Your feedback regarding linking two Business accounts has been very valuable and I will endeavor to make sure your voice is heard. Currently this wouldn't be possible due to security and privacy reasons, especially when joining a…

Hey there, @"AShimada1" let's see what we can find about this! Can you clarify your end goal for me, please? Are you trying to sync the changes between your devices, or do you wish to make your content available offline? Keep in mind that computers sync directly with the Dropbox website. Once the changes you make sync…

Hey @"abance"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"lament", let me jump in here! Based on the app version that you're using (232.3.5889) it looks like you have the beta version installed instead of the stable one. That could be the culprit as to why the app is stuck syncing this number of files. Can you try to uninstall Dropbox from your computer using these steps?…

Hey @"rmckinnon10"! Thanks for the heads up. Happy to see that your issue is now resolved! Keep an eye out, and let us know if anything changes. 😇

Hi @"MikePDX"! Happy to see that your issue is now resolved! Based on the error message that you provided us with, it sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you were trying to share, or have already shared, breached the Terms of Service? In…

Hey @"Pixiegrrl1701"! A quick follow-up to our last message! Let us know if you still need assistance.

Hey @"natnat78"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hey @"shersten"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"levinsoninteriordesign"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears!

Hey @"RaphN"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hey @"Andrew R.50"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @"YTLMAX" let's jump right into this! Based on all the info you've provided, it sounds like some kind of conflict between your VPN and Dropbox. As this is beyond our control there is currently no solution we can offer for this problem. In regards to the error message that you get, it's coming directly from your…

Hey @"JRA-1223"! I just checked and it seems we've indeed received your email, so there's no need to worry about that. The agent working on your case will get back to you as soon as possible. Hang tight, thanks!

Hey @"SignLeadersIT"! No worries, and thanks for trying anyway. I just reached out via email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hey @"SignLeadersIT"! You mentioned that this happens for many people in your company. Do you use a Business account? If so, do all of the members notice the same issue? Now, in regards to the mobile app do you think you can clear the app's cache, and see if the behavior remains the same? On iOS: -Open the Dropbox iOS app.…

Hey @"Beatboxer", happy Friday! Happy to see that your issue is now resolved! In any case, keep an eye on it, and let us know if anything changes. In regards to the "AugustusHarbor" comment, I searched for the username but couldn't find any active users on our Community with that username. Lastly, you mentioned a different…

Hey @"texasprop" I'd be happy to look into this with you! My initial thought here is that maybe you're using selective sync and that's why the folders aren't visible inside your Dropbox folder. Can you check your selective sync settings, and let me know what you see there? While you're at it would you mind checking the…

Hey @"Christine_25"! When using our current Backup feature, then you wouldn't see your PC folders inside your Dropbox folder. They should back up to Dropbox from their default location as normal, and no further action is required. So, if you need to access them all you'd have to do is locate them in your computer. Can you…