Megan Dropbox Community Moderator

Hi there, @"Rianneluiten" welcome to our Community! Could you clarify and also send me a screenshot of the exact error you see when trying to access the Paper mobile app? Are you able to access your account when visiting Paper online instead of the app? While we're at it, can you also let me know the exact OS your mobile…

Hey @"Karlaunin"! The example makes perfect sense, and you're right. I'd suggest you contact the owner of the shared folder, and ask them to remove you from the unnecessary shared folders. They can do this using these steps. 

Hey @"CSavage"! Are you able to adjust your bandwidth settings through the app's preferences under the Bandwidth or Network tab, to adjust it to "No limit"? Here are the steps if you need to force sync a folder. However, I'd also suggest an uninstall if the number of files on your syncing status doesn't improve. 

Hey @"Payaso7x", let me jump in here! I was able to use your Community-linked email address, and locate an active ticket on our system. It looks like one of our agents reply back to you not long ago. Are you able to locate their email? Thanks!

Hey @"TomMunch", it's our pleasure! If you need something else, please let me know and I will be more than happy to help every step of the way. 👩‍💻

Hi @"Karlaunin", let's see what we can find together about this! Is it possible that this shared folder that you're trying to remove your access from is nested inside another shared folder? If that's the case then you'd need to try to remove your access from the top folder. An example will be: if I have a shared folder…

Hey there, @"vincentsit" let's jump right into this! Based on what you described, it sounds like you might be using two separate Dropbox accounts: the one linked to your old Apple ID, and the one linked to the new. Could you try the following if you haven't already? Please access the Dropbox mobile app, and check the…

Hi there, @"madsaj" let's look into this together! Have you tried downloading our desktop app using this link? Once you do, you can then install the app and a Dropbox folder will be created on your device. Keep in mind that you should be able to download our desktop app even with a Basic account, as long as you don't…

Hey @"stanleycarter", thanks for posting here! I was wondering if you could also try the offline installer found here, in order to install the Dropbox desktop app that way. Can you give it a go, and let me know if you still face the same issue? Have you also tried to perform an advanced reinstall too? Thanks a bunch!

Hey @"Jay Lalwani"! I checked this thread, and it looks like our colleague, @"Hannah" has already been in contact with you via email. Hang tight, and she'll reply back as soon as possible to help with your request. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"CSavage", let's see what we can find together about this! Would you mind clarifying the app's current syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. One more thing I'd like for you to try is to sign out of the app, and then back in. Do you…

Hey @"sarah copland"! I'm going to suggest something outside of our scope here. However you might be able to further reach out to Apple for additional help. More specifically, you can try to check for the "Passwords" option on your dad's iPad settings, and check if his Dropbox account's password is accessible and saved…

Hey there, @"Fred20", let's jump right into this! Have you tried to contact Dropbox Support directly for this? If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page. Once you've sent your request, feel free to send me the ticket number,…

Hey @"Keith15"! Take all the time you need to test this out, and reply back to us with more info. 😇

Hey @"Lalane Baloch"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi @"TomMunch"! Essentially, the Dropbox system extension is required in order to make your files and folders online-only. Being opted-out of the system extension may also mean that if you have existing placeholder files (files with the grey cloud icon) and try to open them by double-clicking the file, you may see an…

Hey @"EnzoBastianello", thanks for posting here! Your feedback regarding our products has been very valuable and I will endeavor to make sure your voice is heard. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine, so it's always helpful. I will do…

Hey @"Marcel3", let me also jump in here! Can you try marking the files you're having an issue with as available online, and then available offline again? Also what is the size of the files that you are trying to open? Please send us a screenshot of your device’s storage clearly showing the amount of free space that you…

Hey @"Verwijs", thanks for posting here! Based on the info that you've provided it looks like this is an unsupported distro. Dropbox only officially supports the installation of the Dropbox application on: -Ubuntu 64-bit: 18.04 or later -Fedora 64-bit: 28 or later You can see more about that here. If you need something…

Hey @"graizada", let's jump right into this! I went ahead and created an email on my end for you in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!

Hi there, @"Lisgck1" welcome to our Community! Based on the info you've provided along with your screenshots, it looks like you're using our Dropbox Backup feature. When you click the "New location" next to your folders are you redirected to our backups page by any chance? If so, could you please check there if you have…

Hi @"rotem33", thanks for posting here! Based on your info it sounds like you are referring to our Dropbox Sign SOC 2. You can find and download them from the compliance section of our Trust Center. You’ll be prompted to sign an NDA before you can download the reports. Please let me know if you need further assistance. 

Hi @"bobbiebrown", let's jump right into this! As a first step, can you make sure that you don't use any 3rd party security software? Please keep an eye out for one called ESET since it might be causing the issue. More specifically a feature called Host-based Intrusion Prevention System (HIPS) If this doesn't work can you…

Hey there, @"Toa_Of_Justice", let's jump right into this! I definitely see where you're coming from. Could you also send me a few screenshots of the behavior you mentioned, in order for me to have a visual too? Waiting for your updates! 

Hey @"atxmama", sorry to hear about that! I definitely see where you're coming from, and how important it is to get back syncing your work. With that being said I was able to locate your active ticket on our system. It seems your case has been escalated to our specialized agents, therefore I believe it's best to wait for…

Hi there, @"JimJinNJ"! I'd love to gather some additional info here. Would you mind clarifying your device's OS, along with the Dropbox app version that you have installed there? You can find this by hovering your mouse over the little Dropbox icon in your taskbar, next to your WiFi. Do you notice the same behavior once…

Hi @"Abdullah Hasan", thanks for the info! Could you try a different browser and let me know if you notice the same behavior there? If I were you, I'd also try clearing the cache of my Chrome browser, and try again just to see if the same thing happens then. I'll be waiting for your updates! 

Thanks for letting us know more @"Pamar"! Happy to see that everything is back on track. If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"petermooreworld"! Happy to see that your issue is now resolved! Give us a shout if you have any additional questions, or thoughts. 😇

Hey @"phla"! I checked into our system, and it looks like you have more than one cases and requests. It looks like another ticket that you had with our specialized team has recent updates. Can you filter your email's inbox and also check your spam/junk folder to let me know if you can see them? The best course of action is…