Megan Dropbox Community Moderator

Hey @"AmeliaMN"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"drcre8tiv"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi @"tom4gail"​​, thanks for bringing this to our attention. It sounds possible that sharing was paused on your account, but let's see what we can find about this together. Have you checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service? You can also…

Hi there, @"MaxKhan"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hey @"heiner_greenman"! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me. Thanks!

Hi @"ehud"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi there, @"PeteTheSwede"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"LampAppSupport"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi there, @"jake51"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hi @"damosol"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"CuriousPete12"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

No worries @"Kuroo"! I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hey @"Toa_Of_Justice"! Phew, that's great to hear. ☺️ Happy to see that your issue is now resolved! Happy Holidays, and wishing you a joyous season! 😍

Hey @"TNunan"! Since the app starts without an issue when you try to manually access it, then there's not much that we can suggest. That is because launching the app directly from the bat file isn't fully supported by Dropbox. In any case we'll leave the thread open to the Community, and welcome any other user that has a…

Hey there, @"mrcmrc", I hope you're doing well! I was wondering if the behavior remains the same when you access your account online using an entirely different browser. Can you also try the steps mentioned here about clearing the browser's cache, and using an incognito tab? If you notice the same pop-up message after…

Hey @"flingfuelexit18171231"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi there, @"GLSmyth", let me jump in here! If your backup files are taking up space on your account, you can go to this page and try to delete them from there. If you have any questions, let me know!

Hey @"ken s.29"! Can you follow these steps in order to perform an advanced reinstall? Please let me know of any updates once you do! 

Hey there, @"Kath6", I hope you're doing well! I just sent you an email in order for us to investigate further. Please reply back to me, and we'll take it from there. Thanks a bunch, see you! 

Hi there, @"TNunan"! Allow me to begin by saying that the method you're using in order to launch the app isn't fully supported by Dropbox. With that being said, we're a tad limited when it comes to troubleshooting. Do you have any issues when you manually try to launch the app? Lastly, in order to have a better idea of…

Hi @"Alan R.12"! My colleague @"Hannah" reached out to your Community linked email address that you can find here. You've replied to her there with the added info necessary but keep in mind that the email communication isn't the same as this public thread. Hannah will review the info you've provided, and will get to you as…

Hey @"ken s.29", thanks for the info! Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? One more thing to note is to make sure that your device meets the system requirements in order for the app to run properly. Is that the case? This will help me to assist…

Hey @"jk36", let's jump right into this! As a first step can you clarify which steps you follow in order to check your app's syncing status? Do you locate your little Dropbox icon on your menu bar, next to your WiFi and hover your mouse over it, or do you click on the little icon itself and check the activity center? Can…

Hey there, @"snynet"! I just went ahead and created a ticket on my end for you. Reply back to me with your question, and we'll take it from there. Thanks a bunch! 

Hey @"DAJA", sorry to hear about that! It seems that @"Rich"'s suggestion as mentioned here worked for some of the users in this thread. Have you tried what he suggested? If you did but the results remain the same, please send me a screenshot of the error message you see. Keep me posted! 

Hey there, @"Toa_Of_Justice"! We fully take the blame, and apologize for not seeing your messages sooner. I'm deeply sorry about this, but it's never too late to see how we can help. Do you still experience the same issue on your end? To make sure your Dropbox app is on the latest app version, you can also go here and try…

Hey there, @"HollowayHobie"! We fully take the blame, and apologize for not seeing your message sooner. I'm deeply sorry about this, but it's never too late to see how we can help. Do you still experience the same issue on your end? 

Hi there, @"Craxihuber", thanks for posting here! If you could kindly give me some additional time to look into this, I'd appreciate it. I'll get back to you with additional info as soon as possible. Thanks a bunch! 

Hi there, @"charliescrazy", thanks for posting here! Can you kindly clarify, or send me a screenshot showing the pop-up messages you're referring to? Do you see them each time you use our website, or a different platform too? Let me know more, and we'll take it from there! 

Hey there, @"ken s.29", let's jump right into this! I'm going to need to gather a few more pieces of info and get closer into what is happening. Can you let me know what you mean when you say it stopped working? What has happened exactly? As a first step, could you clarify the app's current syncing status and version that…