Megan Dropbox Community Moderator

Hey @"MaryJDKrane", welcome to our Community! The first thing we need to check and clarify is the Dropbox account that's currently connected to the desktop app. You can use these steps to see if it's your own account that's linked there. If you see the old employee's account then you might need to sign out, and then sign…

Hey @"Muzienka"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"sas6"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"Bennn_87", let's jump right into this! Great troubleshooting on your end, thanks for the heads up. In the steps that you've already tried, you mentioned closing the app. Can you tell me if that means logging out of the Dropbox desktop app through the app's preferences and then back in since you first noticed this?…

Hey @"oscar01"! Does that only happen when you select "Dropbox"? Based on the info you've provided here, it sounds indeed like a CsEntry issue and not one related directly to us. You might need to reach out to them, and ask for further support about this issue. 

Hey @"Jim1958", welcome to our Community! Based on all the info I've gathered so far, it looks like this issue isn't coming directly from us, but from m3u4u. Are you able to access our website and see your files without an issue? You mentioned an "access code" can you let me know more about this? What steps do you follow…

Hey @"sniffly"! Can you confirm that the app shows as up-to-date now, and that the file has successfully synced? Please keep in mind that since we're not able to see any logs, we can't be certain as to what happened there. In any case, if you notice a similar behavior again don't hesitate to let us know.

Hey @"Grahame31"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"JBP118", sorry to hear about that! I just reached out via email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hey @"Evan R.9"! Happy to see that your issue is now resolved! If you need anything else, don't hesitate to give us a shout. Cheers! 😄

Hey @"KJ1993", sorry to hear about that! I just reached out via email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hey @"Robin17"! If the account was permanently deleted, then its content should have been removed for good. Is it possible that you simply disbanded the team instead of deleting the account? Is the data available when you visit your account online, or when you check your desktop app? Are we talking about a shared folder,…

Hi @"arijit_mazumder", welcome to our Community! To activate the promotion, did you follow the exact steps in this article, by opening the pre-installed version of the Dropbox desktop application on your device? Have you checked that your account meets the terms for the promotion? You can scroll to the bottom of the Help…

Hey @"vasanta", sorry to hear you're having issues with this. Could you take a look at your backups page and let me know if you see the backed up files or folders there? What happens when you try to delete it? One more thing: what do you see when visiting your account's plan page online? Let me know more, and we'll take it…

Hey @"3amedia"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @dluptonmd! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hey @"rsh"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi there, @"Whitesissyboi"! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Hey @"gdubis1"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"Dweb"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"rel2009"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"Twoods48", let's jump right into this! Keep in mind that when using the mobile app on your iPad, you won't have a local Dropbox folder the way your laptop does. You can access your Dropbox files directly using the Dropbox app. As a first step, could you check if the files appear on the Dropbox site? Also, can you…

Hey @"KathiH"! Your selective sync settings aren't visible online. You should be able to have a little Dropbox icon in your taskbar, that you need to click on and then follow the steps mentioned in the article. If you don't see such icon, you might need to reinstall our desktop app using this link. 

Hey @"KathiH"! Definitely try out the steps that @"Rich" provided in order to check your selective sync settings, and update us back here with additional info. I think this might be the culprit there. If not, then please let me know the app's current syncing status too. I'll be waiting for your reply! 

Hey @"bege"! I just reached out via email, in order for us to have a closer look and investigate together. Reply back to me, and we'll take it from there. Thanks! 

Hey @"mtncat"! No worries! I just sent you an email, in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks! 

Hi there, @"scottjagger", I hope you're doing well! Thanks for jumping in and sharing that tip with the Community, it's much appreciated! Contributions like yours make this space helpful for the rest of our users too. Keep the great insights coming! 😃

Hey @"JoKa-23"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi @"Julian23"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😉

Hey @"Elizabeth15", welcome to our Community! Thanks for the ticket number reference. I located your communication on our system. I think that since this case is related to account and payment sensitive information, it's best handled via email. I've pinged the agent investigating your case, and they'll get back to you as…