Megan Dropbox Community Moderator

Hey @"vimsesimse", welcome to our Community! I'd like for you to try an access your plan page online. What do you see there? It should specify what's taking up your Dropbox quota. Could it be that you have any active Backups? Let me know more, and we'll take it from there!

Hey @"AnuradhhaBShah", let's jump right into this! You can remove an old team member and keep the same number of licenses by following these steps: -Log in to dropbox.com with your admin credentials. -Go to the Admin console and click on ‘Members.’ -Find the member you want to remove, click ‘More’ next to their name, and…

Hey @"mtncat"! Here are the steps for your Mac device. Keep in mind that if the device is new, and since the app isn't installed you might need to skip 1-3, and proceed with the rest. If that doesn't resolve your issue, I'll be happy to send you an email in order to investigate further. Thanks a bunch! 

Hey @"Mitz1", let me jump in here! You mentioned throughout this thread that some of the files appear to have zero size placeholders. However, it's important to point out that on your screenshots it looks like the content has an actual size. Can you send me a screenshot, and let me know where exactly these files appear as…

Hey @"mtncat", let me jump in here! As a first step, keep in mind that I noticed on your screenshot that you currently have 3 devices connected to your account. In order to be able to sign in to this new device you'd need to follow the steps that my colleague, @"Nancy" provided earlier. With that being said, I don't think…

Hey @"Robin17", thanks for checking in with us here about this! It sounds like your team is part of a locked state. If you wish to delete the account, then it's best to either disband or even delete the team permanently. If someone is or will soon downgrade to Dropbox Basic, what they need to be aware of is what's…

Hi @"Muzienka", sorry to hear about that! Could you clarify what notifications you're referring to? Are you seeing this on the Dropbox site, mobile app or desktop app? Can you also let me know what’s your current plan, as shown at your Plan page here? Lastly, did this start happening recently, or is it something you’ve…

Hi there, @"daniclroses", welcome to our Community! One of the reasons a referral might appear as ineligible on the Dropbox site is because the user attempted to activate the referral from the same network as yours. Could this be the case? You can also check this section of Help Center for more info and this FAQ right…

Hey @"harpadtum", let's jump right into this! Do you edit your Word files using the native app on your computer, or by the online version available via the Dropbox site? Also, does this happen to all files or a specific one? Provided that you're using the Dropbox desktop app to edit your Word files, can you try to quit it,…

Hey @"sbrady19"! Can you try the steps mentioned in this thread? It seems that the OP faced a similar issue, so the steps we provided there might be able to help you resolve your syncing issue. I'd love to hear back from you with further updates. Thanks!

Hey @"Seneca_83"! 400 is indeed the manual upload limit that you can use unless you're using camera uploads. You can read more about that here. In any case, I'll forward your feedback to the appropriate areas so we can continue to improve. If you need something else, please let me know and I will be more than happy to help…

Hey @"jm311"! Can you tried to contact Dropbox Support directly for this? If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page. Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my…

Hey @"2b", no worries! I just sent you an email, in order for us to investigate further. Reply back to me, and we'll take it from there. Cheers! 

Hey @"2b"! From the events page, please click the event you’d like to restore. Can you double check and make sure that the “Restore” option isn't there when you look over on the top right on the list of deleted files? If the option to restore the files doesn't appear, please send me a screenshot omitting any personal info…

Hey @"Seneca_83"! Keep in mind that camera uploads on iOS devices no longer use location services to keep the Dropbox app active in the background. You can see more about this here. As for selecting your images to upload, keep in mind that you could always choose our camera uploads feature. Instead of manually uploading…

Hey @"consettprint" & @"AlexSC"! In regards to your syncing icons, I would like to gather a few more pieces of info and get closer into what happened. Can you check what is the sync status of the application as we speak? You can see that, if you hover your mouse over the Dropbox icon in your menu bar. Also, feel free to…

Hey @"2b", let me jump in here! When were these files deleted? I'm asking since users on a Basic plan can recover files deleted up to 30 days ago. One more thing to keep in mind is that you can only restore shared files if you have ‘Can edit’ access. If that isn't the case you can always ask another member to restore them.…

Hey @"Seneca_83", let me also jump in here! Background App Refresh allows apps to download new content in the background, ensuring they are updated when opened. You can check if it is enabled via Settings > General > Background App Refresh. You also mentioned that only 400 pictures are "clickable". Would you be able to…

Hey @"pfahrun"! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hey @"vanzeller"! Happy to see that your issue is now resolved! Have a lovely weekend ahead,enjoy! 😊

Hey @"dluptonmd", let me jump in here! I'd like for us to try one more thing. Can you please clear the Dropbox mobile app's cache and let us know if this persists? To do this: 1. Tap the Dropbox app icon on your Android device. 2. Tap Account (person icon or initials) at the bottom. 3. Tap Settings (gear icon). 4. Tap…

Hey @"eas9898"! Based on the info you've provided and some research that I did on my end, it seems this isn't something caused directly from Dropbox. More specifically it seems this is a common issue for iOS products. You can see more about this here. Unfortunately I'm not sure what could be causing this, but I think it's…

Hey @"danielvega1984"! Happy to see that your issue is now resolved! If you made sure that there are no useful files there, feel free to delete it. If you need something else, please let me know and I will be more than happy to help every step of the way. 🙃

Hey @"MarkBx", let me jump in here! How large are the files you're trying to download? Also, does it happen with all the files in your account? I know this might sound trivial, but have you restarted your device at all since this happened? One last thing; is it possible to connect the device to a different…

Hey @"joehanna", thanks for the heads up! Keep an eye out for this, and if you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey there, @"sbrady19", let's jump right into this! I'm going to need to gather a few more pieces of info and get closer into what is happening. As a first step, could you clarify the app's current version that you're using on your Mac at home, along with its syncing status? You can find this info by hovering your mouse…

Hi @"Ollie J."! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"gvi"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"Graphicsco"! That'd be correct. You can first upload them to your account using our website, and then allow them to sync to the device locally. More preferably you should add them inside an online-only folder too. If you have any questions, don't hesitate to let me know. 

Hi @"Graphicsco", thanks for posting on our Community! Although Rich has covered this already, from my side, I wanted to share this Help Center article for reference. Just make sure to scroll all the way down, right before the FAQs. Indeed, you will need to right-click on any files or folders you add locally to the Dropbox…