Mark Super User II

but they also cause latency when we try to open them directly. Does it also do it on new links which are not hosted on websites?

Dropbox doesnt delete files that quickly if you are over quota, it takes months for it to happen - and after lots of warnings. On the account you are on can you see anything on Events showing the uploads etc.? Im wondering if you actually have two accounts by accident

You have to navigate right into the subcategory you wish to post under before it will appear - it's on the right side of the page. Or, when in a post you can see it on the right side above 'Featured Links'

Pleased you got sorted. You can always share it to your main account and delete the new one if needed. Just in case anybody else reads this, Dropbox cannot just create a new account, it has to be done by the end-user, but, if you are like me you often dont read the screens and popups!! :)

Your first one to say that, so, if you generate a file that you arent hosting somewhere (if you are) and put it in to an incognito window it doesnt work? Have you ran any traceroutes?

I think there is an issue with that build: see here.

What does www.dropbox.com/events show? My guess is that when you accepted the invite to the share you actually set up a second new account and so all your files are on the orginal one. Edit based upon follow up post: Seems like my Dropbox Plus account has been downgraded to the free version. I did not initiate this You…

Which version of Dropbox are you using?

Which is why I asked the question. Sounds like something is being blocked then when people are using third parties to share and access files. This is the sort of info though that they need rather than just 'it isnt working'.

So is there a better plan that we can pay for but save some money ?? No there isnt. All the plans available to you are the ones you see on the upgrade screen.

Is it possible to merge them into one account? If so, how do you do that? No it isnt I'm afraid. But the work around is to use a Shared Folder to move the data between the two accounts - i.e share a folder from the account you dont want to the one you do. Move the data over and then, if you want, delete the old account.

Do your links work if they are NOT being used for websites?

Do your links work if they are NOT being used for websites?

Again though, that means that its being used as a hosting platform and tool - which it isnt intended or designed for. Do your links work if they are NOT being used for websites?

How can this problem, which is currently very disruptive, be resolved? Have you tested a link which isnt hosted on your website? I.e. just share a file and use an incognito window to test if it downloads - make sure its incognito so you arent logged in. If that works then the issue is the fact you are using it for hosting…

Are links working, or, just ones you are hosting on a website?

Now, is there a way to see how many users have downloaded the genealogy files from my Dropbox account? No, Dropbox doesnt have download statistics I'm afraid. Also, just to be aware that Dropbox isnt a delivery system and so if you use too much bandwidth it will just stop the downloads.

Can you try clearing your cache and cookies? A 400 error is usually localised to the device you are using - if it were a Dropbox-wide error, this place would be overrun. Also, it may be quicker to download and install the desktop client to download locally everything in one go at www.dropbox.com/downloading.

Dropbox doesnt have a lifetime plan @diona. How did you purchase it? Where are you getting the error? Can you post some screenshots of it?

@Tamara29450 - I've posted on your other thread, I suspect for you the issue relates to the fact that Dropbox is not and never ever has been a CDN or hosting platform for websites. Previously when this has happened Dropbox have just cut the sites links off and stopped them working. I'm wondering if this is a way of putting…

The biggest issue here is that Dropbox isnt, and never ever has been, a hosting tool - and in fact they have in the past put measures in place to make sure it isnt being used for this. Dropbox is not a CDN or tool for hosting web pages. There probably isn't actually anything to fix/resolve here, as I suspect it could be…

Instead I permanently deleted several items I had already deleted, in order to "empty my trash". Deleted files dont use up quota, so, this will have had no impact on the error. I'm still not able to share files, with no further explanation. Have a look at this article.

Could that be it? FML, should I take this to the Microsoft help forums? It sounds like it possibly is, yes. Given there arent more posts here with the issue my guess is its something specific to your device. If it was a build issue this place would be overran with posts.

You need to give them the information you have - i.e. the email address that was linked to the account as a minimum. Or you can use https://help.dropbox.com/billing/find-credit-card-charge (which is from the help section)

What exactly is the error you are seeing or getting? If the account has been deleted for inactivity, then I'm afraid the data is not recoverable.

You need to contact support via www.dropbox.com/get_help and ask them to do that if you dont have access to the account or if you do just log on to the account and go to www.dropbox.com/cancel

What is www.dropbox.com/events showing? My worry is you are looking at the wrong account here. Note that if Dropbox delete the data I dont believe its actually restorable via Dropbox. Its deleted and its permanent.

Are you in the Slack channel? You could drop Jess a message there

The only people who can even possibly circumvent the log-in to email requirement are Support. Nobody here can. Its also worth pointing out that they may not be able to assist you, however, that is your only possibility of assistance.

That isnt anything to do with loosing access to your email, that isnt 2 factor security that is exactly what @Nancy said before: https://community.dropbox.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fhelp.dropbox.com%2Faccount-access%2Fone-time-code The only way to resolve is via www.dropbox.com/get_help using the…