Hannah Dropbox Community Moderator

Hey @"masam", thanks for posting to the Dropbox Community. Here's a very detailed article documenting all the expected changes that come with Dropbox for macOS on File Provider, so you can have clear view of what to expect. Of course, I'll leave this thread open, in case other users want to give you some info about their…

Hey @"DT83", thanks for posting to our Community. Would you mind giving us the ticket number for your communication with our support team? A screenshot of the notification would also be really helpful. Just make sure to hide any personal info, like email addresses or full names on the screenshot. Thanks in advance!

Can I ask you to do another test, @"Elly1331"? If you sign in to your account on dropbox.com and download the file from there instead, does the downloaded file play okay? Just want to see if this is universal, or related to the mobile app specifically.

Hey @"MoranMarcel", did you follow the steps that the website prompted you to follow? Have you tested it with someone after you followed the steps, to see how it works with sharing folders now?

Thanks for the screenshots, @"Elly1331"! Just to confirm, do the videos play fully while in Dropbox?

Thanks for the update, @"MoranMarcel". So, if you go to the general tab in your account settings, which email address do you see associated with your account? Are you able to update the email address there to your real email address?

Hey @"SalesforceFW", I completely understand where you're coming from. I can see, however, that your ticket is already with our specialists, who are currently working on your case and the priority is already raised. Once they have more info for you, they'll get back to you on that email chain, so make sure to keep an eye…

After clicking on the "reply" button, you should see a camera icon that will allow you to attach it, right above the reply box. Keep in mind what I mentioned above, in case you're on your phone.

In that case, I'm afraid there's no way to access this kind of info, anonymous. Certain Business team plans have this option, but it has to do with actions taken by members of the team and it's not available retroactively (in case you wanted to upgrade to access the info). If you've made sure that this particular device is…

Is it possible to send us a screenshot of the error, @"Elly1331"? If you're on your phone, you might need to request the desktop version of the site, to see the upload button for your screenshot.

Hey @"MoranMarcel", thanks for joining the Dropbox Community! To make sure I understand correctly, you mean that you signed up with Apple and used the "hide my email" option, right? In that case, can you try to add your real email address to your account, by following these steps and let me know how it goes? Thanks!

Hey anonymous, really sorry to hear about this. Do you currently have login access to the account that was linked to that device? If so, I would suggest logging in and going to the security page of the account settings. From there you can remove the affected device from the account and if the account is a paid one, you can…

I understand where you're coming from, @"rmackay", and rest assured that your feedback has already been noted. That said, since there's no way to reverse the external drive backup process at the moment, downloading the files in batches, as suggested by Megan, albeit admittedly inconvenient, would be the way to go in this…

Sure thing, @"nrlincoln"! If anything else comes up, let us know.

Hey @"danyboy", thanks for the update here. If you go to your Shared tab on dropbox.com, do you see the shared folder in question? If you do, please hover over it with your mouse and you should see a "join folder" button; can you click that, to see if it allows you to add the folder that way?

No worries, @"redlight150", I just emailed you, so we'll continue looking into your issue there.

We do! I just emailed you, so we'll continue there. 🙂

Thanks, @"nrlincoln". It looks like you're on the beta version of the app (******.3.xxxx), which might not give you the full usability of the app. Please go to this page, turn off the "early releases" option and then simply reinstall the app from this link. Let me know if that makes any difference.

Hey @"ANVE22", thanks for bringing this to our attention. Can you check if you're getting any errors when clicking on the "purchase" option? Also, is it possible to try a different payment method, to see if that helps? Let me know and we'll go from there.

Hey @"rmackay", thanks for your feedback here. I'm afraid there's no way to move the backup files from your backups to your normal Dropbox at the moment. We do appreciate your feedback though, and I wanted to let you know that I've passed your comments along to the appropriate team. If you have any other questions, let us…

Hey @"WirelessGuru", thanks for the clarification. There's currently no way to change who gets these notifications. Since that's the case, I would suggest taking a look at Emma's tips here for posting an idea. That way, you can make sure your idea is phrased correctly, so you can go ahead and post it for others to up-vote.

Sorry to see that you're having this issue, @"androoid". Can you try clearing your browser's cache, to see if that helps? If not, try from a different browser altogether or from a private browsing/incognito window. Let me know how it goes.

Hey @"nrlincoln", sorry to hear that. Is the Dropbox app running and syncing files otherwise? What's the sync status and version of the app, when you hover your mouse over the Dropbox icon in your system tray?

Thanks, @"neekfilms". In that case, can we send you an email, so we can take a closer look at the issue?

Thanks for the update, @"psingh432". I wanted to make some clarifications on this. The preview of the PDF allows for editing, but these edits, even if the recipient was signed in to their Dropbox, wouldn't sync back to the original file; the saved file would be a copy of the original. Keep in mind that the 'can view' link…

Hey @"Fanda ", sorry to see that you're having this issue. Can we send you an email, so we can investigate it further?

Glad to hear that, @"Fastlane67". Try the same, if you do come across this issue again, but let us know if it doesn't go away. Have a great week ahead!

Hey @"DropKicked1", your post has already been moved to it. If you open the thread we're now on, you'll see the previous replies.

No worries, @"Xariel"! If you have the backup feature enabled, to make sure everything goes smoothly, I would suggest disabling it first and then moving forward with the uninstalling of the app.

Thanks for bringing this to our attention, @"neekfilms". Have you tried to disable the automatic syncing of comments and then to re-enable it, to see if that helps? Keep me posted.