Hannah Dropbox Community Moderator

Hey @"mps1975", thanks for posting to our Community today. The search bar in Paper searches the full text of Paper docs, which means that the content of a doc is also included. Are you using the 2020 release of Dropbox Paper or the older version? Also, just to clarify, are you searching for key words in docs through the…

Thanks for bringing this to our attention, @"Fastlane67". Can you clear the app's cache, to see if that helps? To do that, open the app, tap on "account", then on the gear icon and then on "clear cache". Let me know how it goes!

Hey @"GJbristol", I hope you don't mind me jumping in here! When you say that you're having this issue on your laptop as well, do you mean that you're not able to open the folders from the Dropbox folder in your file explorer either? If so, can you give us some more info on that?

Thanks for bringing this to our attention, @"Barnsey". Are you having this issue only with Excel files or other Office files as well? Can you send me a screenshot of what you see when you try to open an Excel file from the Dropbox mobile app? Thanks in advance.

Sorry to see you're experiencing this issue, anonymous. How long has it been since you were not able to share files/links? If this is your first ban, keep in mind that it will last 24 hours; after that your sharing ability should resume.

Thanks, @"CChesnutt", I just sent you an email and we'll continue investigating there. 🙂

Hey @"write2nirav", thanks for the screenshot. While we do appreciate your feedback, I assure you that there's no such intention and since you're already in contact with our support team, please make sure to direct any concerns or issues to them. If there's some kind of mistake or discrepancy, they'll be able to forward…

This is indeed very strange, @"martijnros". If you turn off the 'upload over mobile data' option and connect to a different WiFi, what do you see?

Hey @"rayan kazi", we appreciate your patience in trying to resolve this. Since this is a pretty large file, the best bet is for it to sync through the Dropbox desktop app. We just need to make sure that the app works correctly. If you have the desktop app installed, you should have a small Dropbox icon in your system…

Hey @"baltmann" and @"gesietta42", I just sent you both an email, so we'll continue investigating the issue there. Cheers!

This is pretty strange, @"CChesnutt", because the bottom line is that if someone is signed in to their Dropbox account and opens a link, they should be able to comment on the files. So, would it be possible to send you an email, so we can take a closer look into this?

Hey @"justinSCW", are you referring to adding a folder in the team shared workspace, instead of the team member folder (folder with the team member's name)?

Hey @"Frostbytes", thanks for the ticket number. I can see that your case is with our specialists and the agent working on your case has an update on the ticket, awaiting your reply, so make sure to check it out. As for you, @"Numbersguy7777", I just sent you an email, so we'll continue there.

Happy to hear that, Bob! If you need any help or have questions, we're here for you. Have a great day!

Hey @"Merijn G.1", thanks for the update; glad we found the culprit here. I'm afraid though, that if one of them is not moved to a different location, so they're no longer nested, you won't be able to unshare them.

Thanks for posting to our Community, @"ThomasD92"! I'm afraid that through Paper, there's no specific way to migrate notes from Evernote, but we appreciate the feedback here. Have you reached out to Evernote for more info? Perhaps a third party app can help with this? I'll leave the thread open, in case other users have…

Hey @"CChesnutt", so just to confirm, if you click on the "add comment" option above the file, what happens? Also, if you open the link from a different browser or a private browsing window, do you get a different behavior?

Hi there, @"Mr Groovyblues", welcome to our Community. I just tested this on my end and I don't seem to be having this issue. Have you tried uninstalling/reinstalling both the Excel and the Dropbox app, to see if that helps? Keep me posted.

Thanks, @"Simmons", I just sent you an email, so we'll continue there!

Hey @"alberto_", sorry to hear about this. Have you tried clearing the app's cache or completely uninstalling and reinstalling it, to see if that helps? To clear the cache, tap on "account", then on the gear icon and then on "clear cache".

Hey @"mihau", thanks for the feedback here. Would you mind clarifying which interface you're referring to? If you could send us some screenshots showing what seems to be confusing/troubling you, so we can have a visual and guide you better, I would really appreciate it. Thanks!

Hey @"ilanalter", in order to investigate this further, can we send you an email to the address you're using here on the Community? As for you @"Merijn G.1" and @"JSLK-" , keep in mind that you won’t be able to unshare a folder if: * The folder contains shared folders * The folder is inside another shared folder Could one…

Hey @"peachyroar", are the options you see on your end the same as the ones that the users above are seeing?

Thanks for that, @"SalesforceFW"! While I don't have much visibility about that on my end, rest assured that I left an internal note on the new ticket, highlighting both your comments and the information you've shared.

Thanks for your reply, Bobby. Is everything working okay now?

Hey @"originalemanuel" and @"jaydoubleyoo" we did have an incident today with viewing links, which was specific to previewing .mp4 video files, but it appears to be resolved; is that what you see on your end?

Thanks for the update, @"sixtimesseven". We have very limited visibility on account info through the public forum, I'm afraid. Since you're on a Dropbox Business Advanced plan, though, I would definitely suggest reaching out to our support team. They'll be able to perform the rewind for you, if need be. Once you have your…

Thanks, @"SalesforceFW". I do see that the ticket was closed, so would you mind reaching out to the team once again and give us your new ticket number? If you have any trouble doing so, let me know.

Can you also clear your browser's cache, just to see if that helps, @"cdrenth"? 

For sure, Fiona, and I'm glad it's working again! If you have any other issues, let us know. Have a great day!