Hannah Dropbox Community Moderator

Hey @"pfahlstrom", thanks for your interest in this. Unfortunately, it's no longer available, but your comments and your feedback has been noted. Thanks again.

Hey @"MountainGram", can you check the "general" tab in your Dropbox preferences on both devices, to make sure the option to start Dropbox on system startup is checked?

Hey John, I appreciate the screenshots and the additional info. Can you please send me one more screenshot of the "sync" tab in your Dropbox preferences, so we can confirm the location of the syncing Dropbox folder? Just make sure to hide the actual username in the path.

Hey @"Jsan793", thanks for posting your question! Just to be specific, are you referring to a Dropbox Business team folder? Or just a normal folder shared with other individual users? The signed files should already be automatically saved to your Dropbox account. Let me know.

Hey @"Branton L.", thanks for the nudge here. I just wanted to assure you that enabling the DoD capability, won't negatively affect your Dropbox usability, it will only enhance it. You can see how to take advantage of the feature, by making your files online-only here.

Thanks for clarifying, @"2TXBoyz". Indeed, only a Dropbox Business and an individual plan can be paired and thus accessed from the same device at the same time. I will, however, pass your feedback about this to our team. Thanks for sharing your thoughts and if you have any more questions, let us know.

Hey @"CJDE", sorry to hear about this. Is it possible to somehow gain access to the admin's account?

Hi there, @"Graham C.10", and thanks for posting today! Just to clarify, are you sure it's a team folder or could it be a simple shared folder? You can tell by the icon on the folder; is it a building icon or a 'two-people' icon (a screenshot would also help us understand better)? Also, is this happening in another team…

Hey @"dnicke", thanks for reaching out and sorry to see you're having trouble deleting your account. Have you tried logging in to your account from a different browser or a private browsing window, to see if that helps? Keep me posted.

Hey @"Dzulkiewski", if the files from the old computer never synced to your account online, they won't get synced on this computer either. Your best bet now is to regain access to the old computer, because that's the one that had the syncing issue and the most recent versions of your files. Were you able to access it?

Hey @"jdmstl23", would it be possible to send us a couple of screenshots so we can compare the two Dropbox folders? Make sure to edit out any sensitive info on the screenshots, before uploading them to your next reply.

Hey @"mlandry", this is a bit confusing indeed, but we'll get to the bottom of it. The first thing you need to check is whether the Dropbox app on both computers is working/syncing. You mentioned that there's no Dropbox icon in your taskbar, which is essential; can you reinstall the Dropbox app on that computer, to see if…

Happy to help, Mary Jo! If you need anything else, don't hesitate to let us know. Have a great day!

Hey everyone, thanks for letting us know. Would you mind letting us know the exact steps you're following, that lead to those notifications? Are you all members of Dropbox Business teams? Is it when you're adding files to folders accessible by the whole team? Also, the OP mentioned a checkbox, do you see the same thing as…

Hey @"slruss63", thanks for taking the time to post your feedback to our Community. Can you take a look at these steps and let me know if they help?

Thanks for your response, @"maryjo1". It does sound strange, although Dropbox wouldn't just delete your files, other reasons might be behind this. Does your events page give you an idea? It's a page that contains all events that happened in your account the last 30 days. If the files were indeed deleted and you restored…

Ik zie. Mogen wij u in dat geval een e-mail sturen, zodat we er nader naar kunnen kijken? ------ I see. In that case, can we send you an email, so we can take a closer look?

Hmm, wat voor betaalmethode heb je gebruikt om de betaling uit te voeren? Was het een creditcard/debetkaart? ------- Hmm, what kind of payment method did you use to make the payment? Was it a credit/debit card?

Thanks for the screenshot, @"none22". Since there's a new stable version of the app out now, can you check if it's updated on your computer? If not, please update it and let me know if you see any difference.

Hey @"xmich97", is het mogelijk dat het account dat je hebt geüpgraded via de Dropbox-website, anders is dan het account dat je hebt gekoppeld aan de Dropbox-app op je telefoon? ------- Hey @"xmich97", is it possible that the account you upgraded, using the Dropbox website, is different to the one you have linked to the…

Thanks, @"Wahyudii". Can you also add no-reply@dropbox.com to your email contacts and try again, to see if that helps?

Hi again, @"Adropped". Are you currently on a Basic free account? Since there's a limit of 3 connected devices for free accounts, I think Nancy wanted to check whether you already have 3 or more devices connected, which wouldn't allow you to connect this one. If that's not the case, can you try an advanced reinstall and…

Hey @"Wahyudii", thanks for reaching out to us today. Just to clarify, do you mean that you tried to login to your account with your email and password, but did not receive the 6-digit security code? Have you checked your email's spam folder, in case it ended up there? Also, if you have any other connected devices, you…

Hey @"rp12", does this help?

Hey @"Snorre", thanks for joining our Community. A 404 error on shared links will show up if the content of the link, or the link itself is deleted by the owner. Is it possible that one of those is true? Can you ask the person who sent you the link? Keep me posted.

Hey @"Victoria334", I just sent you an email, so we'll continue there.

Hey @"UsoT", sorry to hear that. I just sent you an email, so we can take a closer look. See you there!

Hey @"Yelned", welcome to our Community. Indeed, with the new Dropbox Business structure, changes to the top-level folders will need to be made using the Dropbox website. This includes creating, deleting, editing and renaming your top-level folders. We do appreciate your feedback on this and I will make sure to pass your…

Thanks, @"mondodesign", I just sent you an email, and we'll continue there.

I hope it's okay for me to jump in, @"randy123"! Can you check this page, to make sure that the "Dropbox system extension" setting is set to "on"?