Hannah Dropbox Community Moderator

Hey @"Silentcartoonist24", if you go through the sharing settings for the link, can you confirm it's a "can view" one and not a "can edit" one? You'll find these settings if you click on the "share" button next to the file in your "all files" page.

Hey @"njet01", thanks for reaching out to us. Is the folder not allowing you to rename it back the same way you initially renamed it? If you're getting any errors, please send us a screenshot. Thanks in advance.

Hey @"fha", thanks for reaching out to the Dropbox Community. In order to upgrade your account directly through the Dropbox website, first the cancellation you made through the app will need to get in effect. If you go to the plan tab in your account settings here, do you see that your account is downgraded to the free…

No, please don't feel like that! We'll get to the bottom of this together, step by step! 🙂 You want to download a photo to the device, right? First of all, are you on an Android phone or an iPhone? And are you able to locate the photo in question when you open the Dropbox app?

Hey @"jayyyyy" and happy Monday. How are things regarding this issue today? Are the files still gone from your computer, but available on dropbox.com? If that's the case, what's the sync status on your Dropbox application, when you hover your mouse over the Dropbox icon in your system tray/menu bar?

Hey @"jharlanherb", thanks for reaching out to us. Would you mind clarifying how you were able to turn on the backup feature on your Linux computer? Also, what do you see in your backups page here? Let me know and we'll go from there.

Hey @"ensaine", I can see in one of the photos that you posted, that you have the transaction ID associated with the payment. If you've tried searching for it and it doesn't give you an email address, can I send you an email, so we can investigate further? Perhaps it's an account you forgot you had, or mistakenly created…

Hey @"starfox1701", thanks for the nudge here. If it's been archived, it's because it was a pretty old thread, so you won't be able to find it any more, and thanks for letting us know! Can you try our offline installer here and let me know if it helps?

Hey @"JeanneG1", sorry to see you're having trouble with the Dropbox desktop app. Are you referring to the Dropbox icon in your system tray here or a different one? What do you see when you simply hover over it with your mouse?

Are you still seeing the same thing, @"none22"? Can you send us a screenshot, to show us what you see?

Hi there, @"bucky_geo", thanks for posting to our Community! I moved your post to a thread that has some info you'll be interested in. Check it out and let me know if you have any questions. Cheers!

Hi there, @"Chatsphotog", thanks for bringing this to our attention. Since that's the case, can we send you an email, so we can take a closer look at this?

Hey @"Pedw", thanks for reaching out. I moved your post to a relevant thread that includes some steps for you to check, in case your issue has to do with bandwidth settings. Can you check them out and let me know if they help? Thanks.

Hey @"PFSE", sorry to see you're having trouble with the team space. Can you give us some more details, though? Which folder is creating duplicates and what kind of duplicates are they? Also, can you please clarify what you mean by "move out of a team folder"?

Hey @"julianskipworth", thanks for reaching out to our Community. Do you have a Windows or a Mac computer? If it's a Mac, are you using File Provider? I've also moved your post to a thread with info relevant to your query, so you can take a look as well. Let me know if you have any questions!

Hey @"Marshal mellow", thanks for your post. If I understand correctly, you're having trouble downloading a file from Dropbox to your mobile device, right? Have you taken a look at the steps in this article, to see if they help? Keep me posted.

Hey @"johnhalldesign", jumping in here as well, I hope that's alright. Just wanted some clarification on something. You mentioned that on the updated computer, the syncing icon gets stuck on "Syncing..", but then you also mentioned that the Dropbox icon is missing. Are you referring to the Dropbox icon in your menu bar?…

Hey @"Telxon", thanks for the ticket number. It looks like this ticket has been closed for a while. Do you perhaps have a more recent one? You can always reach out to our team from this page as well.

Hi again, Marie, and thanks for the update. Is it possible that it's some kind of browser plugin that's affecting this? Because if it works in Chrome, it does look browser related. Can you restore your browser to its default settings and disable any plugins, to see if that helps?

Happy to hear that, @"sebunk"! If you need anything else, just give us a shout. Have a great weekend!

Hey @"ramisamo", can you send me a screenshot of the location you're trying to create the folder in? Also, I'd like a screenshot of the error, so I can investigate further. Thanks!

Hey @"LottevanHees", thanks for the ticket number. Since you're already in contact with that team, I would suggest to continue working on this with them, to avoid any confusion. If you need to add something, or have additional questions, make sure to pass it on to them on that ticket. On my end, I passed your comments…

Thanks, @"MarieRCH", let us know what you find. Have a great weekend!

Hey @"Questions13", thanks for reaching out to us. This is actually an action that's determined by your OS, since the Dropbox folder is just like any other folder on your computer. If you quit the Dropbox app and then try the same steps, do you get the same behavior? Let me know what you find.

This is actually how the application works, @"Carlos Fernandes Digitex", so there's no solution, but I will leave this thread open, in case another user has a similar experience and can offer you some pointers. If you have any other questions, let us know. Have a great weekend!

Thanks for letting us know about this, @"none22", and thanks for your feedback as well. Can you please send us a screenshot of how the options on the Dropbox icon appear to you now? Also, you should be able to see the sync status and version of the app, by hovering your mouse over the Dropbox icon; can you check that and…

Hey @"Carlos Fernandes Digitex", thanks for joining the Dropbox Community. I'm afraid this isn't currently possible with the Dropbox application. Aside from the fact that Windows Servers are not really a supported environment for the Dropbox app, in order for the app to work and sync, the user needs to be logged in to…

Hey @"THL1", I hope you don't mind me jumping in here, but can you recreate the issue and send us a screenshot of the error, so we can have a visual?

Hey @"sebunk", thanks for reaching out to us and for the ticket numbers. I located your ticket, which is already with our specialists, added your notes and raised its priority. You should be getting a response from our team the soonest possible.

Hey @"ransomedbyfire", I'm afraid that for security reasons, we cannot open your Paper doc; can you attach your screenshots in your next reply. Also, keep in mind that .xlsm is a file type that should not be supported for preview on the Dropbox mobile app. Does it preview correctly on dropbox.com? And how large is the file…