Hannah Dropbox Community Moderator

Hey @"lycra", can you check Ben's reply here, to see if it helps even though it's not specific to Windows Server 2019?

Hey @"Mikeyluv" and @"JoostvG", thanks for letting us know about this. Which Dropbox version are you using? Is your Dropbox folder located in ~/Library/CloudStorage?

Hey annapurna, thanks for posting to our Community. Can you please let us know which platform you're referring to? Our website, desktop or the mobile app? And can you clarify what you mean by "not released yet"? Cheers!

Hi again, @"martin wendelin". We can only email you to the address linked to your Community profile; is that the email address associated with the account that has the issue?

Hey @"DavidJ1", thanks for letting us know. If you login to your account on dropbox.com, do you see the file in question? Also, what do you see when you hover over that Dropbox icon in your system tray? Let me know and we'll go from there.

Hey @"dvanschrick", thanks for reaching out to our Community. We really appreciate your feedback on this; I've already passed your comments along to our team. Keep in mind that Windows Servers are not a supported setup for Dropbox. Running Dropbox on an unsupported operating system carries the risk of loss of…

Hey @"MultiKoopa", if you just reinstall the Dropbox app, does the delete option still not work?

Thanks for checking, Martin. In that case, can we send you an email, so we can take a closer look into this?

We appreciate your feedback here, @"DLR1951", and I've made sure to mark it and share it with our team. If you have any other questions, let us know.

Hi there, @"vicw", thanks for letting us know about this. 250 GB is indeed the limit for web uploads, but you shouldn't have an issue on the desktop app. What's the issue there? Are you getting some kind of error message? Keep me posted.

Can you try the following and let me know if it works? * Open your Dropbox preferences * Go to the Account tab * Hold Alt+H on your keyboard and you should see an option for file system warnings * Check or enable the option

Thanks, Alex. Please try these steps and let me know if they help: * Save your work and quit all programs. * Completely close any third-party cloud apps (e.g., Google Drive, iCloud). * Quit Dropbox:* Click the Dropbox icon in the menu bar. * Click your avatar (profile picture or initials) and select Quit Dropbox. *…

Thanks for the update, @"lotusadmin". If you add an automation to an already existing non-shared folder in your account, does the automation work? 

Hey @"MultiKoopa", if you come across the pop-up again, please send us a screenshot. Just make sure to either attach it to your reply from the camera button, or send us a Dropbox link to the screenshot, otherwise we won't be able to access it. 

Hey @"No_Name", thanks for posting to the Dropbox Community and welcome! With Dropbox, there are a few different ways of sharing files. If you don't want to sync your files to Dropbox to share them, you can upload them to your account through our website. Once in Dropbox, you can create your different folders, as you…

Sorry to hear about that, @"martin wendelin". Can you check your spam folder as well? If it's not there, make sure to add no-reply@dropbox.com to your email contacts, to see if that helps too. Keep me posted.

Sorry, Alex, do you have any other Dropbox options when you right-click on a file in your Dropbox folder? Options like "copy link", etc.?

Sorry to hear about this, @"raniabys". If the preview works correctly on Safari, then it does seem to be a browser related issue. What if you open the link on Incognito? What do you see then? Also, which version of Chrome are you using? Let me know and we'll go from there.

Hey @"rwright", if you're using the camera uploads feature, you should indeed have a folder in your Dropbox named "Camera Uploads". This folder should include all the photos, videos and screenshots from your phone. As for the "library" folder you mentioned, is it possible you're using Dropbox backup to back that folder up?…

Hey @"llanquin", can you please also verify that the Windows UAC levels are set to default levels? This can be changed in your Security settings in the control panel. You can check here for more info on UAC levels. Make sure to also keep a note of any selective sync settings you might have. After that, uninstall the…

Hey @"Alex Kasper", if you select multiple files and then right-click on them, do you see the "make available offline" option? If not, please send us a screenshot of what options you see.

Ciao @"Lex Sidd", grazie per aver pubblicato nella community di Dropbox. Se le icone di sincronizzazione sui tuoi file sono state spostate dopo l'aggiornamento dell'app Dropbox, temo che non ci sia modo di riportarle nella loro posizione originale. Tuttavia, fornirò il tuo feedback ai nostri sviluppatori. Siamo sempre alla…

I appreciate the update here, @"Joe M.10". What does the owner of the folder see when following the same steps? Can you check with them?

Hey @"Paul D.4", our Community is undergoing some changes, that's why things have been looking different since yesterday. To upload a screenshot however, you can click on the camera icon under the reply box. Alternatively, you can send us a shared link to the screenshot.

Hey @"WreckItTim1", does that mean that if you temporarily disable/turn off this third party app, the Dropbox app stops syncing?

Hey @"Joe M.10", you can't join a shared folder if you're not logged in to Dropbox and you can only login to Dropbox if there's already an account associated with the email you used. So, it does sound like you have two Dropbox accounts. A screenshot of what you see, would be really helpful. You can edit out the names and…

Sorry to see that you're having this issue, @"tjshemdbx" Can you let us know what the version and sync status of the Dropbox app is at the moment? You can hover over your Dropbox icon to see this info.

Hey @"jkrieger1", thanks for the additional info and screenshots here. What happens when your recipient tries to download the content despite the fact that Transfer doesn't show any previews and reports 0kb?

Thanks for the additional info, @"lotusadmin". One more question; are the files added to the automated folder less than 1 GB in size?

Hey @"acandee". To stop Dropbox from backing up the desktop folder and from preventing it from getting deleted, you first need to follow the steps I linked above to disable the backup. Do you have a small Dropbox icon in your menu bar at the top of your screen, by the WiFi icon? That's where you need to click to find the…