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Discussions

I was charged $199 twice during the free 7 day trial period of Dropbox Plus.
Hello, I started a FREE "7 day trial of DropBox Plus" on July 6, 2024, then I noticed that I was charged $199 on July 8, so I was able to contact Dropbox Support and Donald told me he had confirmed that a refund would be issued today, July 10th. Instead of issuing a refund, I was charged another $199 today. When I look my…
Superior customer service from Donald!
I was recently surprised by the superior level of customer service that I received from Donald at Dropbox Customer Support. There had been a misunderstanding on my part about the details of a 'Free product trial' and my account had been charged. He was very understanding and knowledgeable about the free trial process and…

I was charged $199 twice during the free 7 day trial period of Dropbox Plus.
Hello, I started a FREE "7 day trial of DropBox Plus" on July 6, 2024, then I noticed that I was charged $199 on July 8, so I was able to contact Dropbox Support and Donald told me he had confirmed that a refund would be issued today, July 10th. Instead of issuing a refund, I was charged another $199 today. When I look my…
Superior customer service from Donald!
I was recently surprised by the superior level of customer service that I received from Donald at Dropbox Customer Support. There had been a misunderstanding on my part about the details of a 'Free product trial' and my account had been charged. He was very understanding and knowledgeable about the free trial process and…