zacw Dropboxer

Please update to at least version 464 from the App Store, it should fix this issue.

This will be fixed in the next release (464). You can get this fix early by installing the TestFlight build by following these instructions. Let me know if that works for you.

You can control whether Dropbox plays a single file, loops that file, or loops over all the files in the folder you're viewing by tapping the Loop button on the bottom right of the controls for audio playback. It will open a menu with options: "Off" (stop after playing this file), "This file" (repeat this file…

When you are sharing in Safari, hit "Options >" at the top of the Share sheet and choose "PDF." The "Automatic" option there only works for Apple's apps (they do not allow third parties to automatically get a PDF), but choosing "PDF" will get you one similar to the previous behavior -- but much more reliably.

Getting Live Photos out of Google Photos is quite hard -- I believe Google's Takeout provides you with separate photo and video files. I think your best bet would be to export them in Google Photos to Photos.app then allow Camera Uploads in the Dropbox app to process them.

Although Google doesn't have any devices that support taking HEIC photos, the format we chose for Live Photos in HEIC seems to be supported by Google Photos and closely mirrors that of Samsung devices. It's likely intentional that it works in Google Photos. Unfortunately there's no real official standard; e.g., Apple does…

The HEIC file contains the video internally (as a video atom). The easiest way to extract it is using `exiftool`. With a file named `example.heic` you can extract the video using: exiftool -b -MotionPhotoVideo example.heic >video.mov This will produce a video.mov next to the file.

When I go to the website, clicking on one of them downloads the .bww file which I can then save to Dropbox (you can also default to saving to Dropbox in Settings app's Safari area). Can you describe how you're getting to a different result?

It is not re-downloading them, but it is checking to see if there's any changes. If it does start downloading the text under the file/folder name will indicate how many files are downloading or not. This was changed to make it a little more clear when the offline files are refreshing because it often was showing an…

I'm not seeing any crash logs for your user, so it would be helpful if you could manually grab them from your device to share. You can find them in the system Settings app under: * Privacy & Security * Analytics & Improvements (near the bottom) * Analytics Data * search for "Dropbox" This will be a pretty large text file…

Also if you can, could you record the screen when this is happening so I can see if I can pick up any clues about what's going on? You can email it to me (zacw@dropbox.com) if it contains anything private.

Can you tell me how you're accessing the files that have the problem? For example: from the Home tab under Recents or the Files tab. I'm curious if it's happening only from a certain place, or if navigating to the file a different way (e.g. searching for it) also has the issue.

Does this happen to all PDF documents, or just certain ones? If you offline one PDF and view another PDF, does the second PDF also suffer the problem? It sounds almost like the file is resetting periodically while you're viewing it, which you're right may be related to offline.

.mov is a container format, which means it can contain one of many different encodings, like H.264 or H.265 (HEVC). You can identify the contents of the file's encoded stream using a tool like QuickTime Player to get info on it. For example, here's one that Camera Uploads processed for me:

Can you share which 'mode' you have the device set to? I'd like to try and understand what keyboard commands it's sending to the app so I can understand why it stopped working.

I'm looking into updating the documentation, I think it was an oversight that it wasn't created, sorry about that. There are now 2 mechanisms for how the app talks with the Files app (or other apps interacting with Dropbox files): * Classic, what has existed in the app for several years * Modern, which is a new…

When the app tries to save an mp4 to the device's Photos library, Dropbox is told whether the video format is successful or not. This means that the mp4 that you're trying to save contains a video or audio stream that is not compatible with the Photos app, according to the system. If you want to share a link to the file in…

Thanks for confirming that renaming it worked. I don't believe the Dropbox app changed to cause this to start happening; it might be something with these particular WhatsApp or how WhatsApp is saving them into the photo library. In my testing, the Dropbox app is told by the system that they are JPEG files, which is not…

I am not sure why this is happening, but I think the file's being uploaded correctly but with the wrong file extension. If you rename it from .jpg to .mp4 it should be able to play as a video.

Can you explain what you mean by "freezes"?

I believe this is authoritatively correct depending on how you are inserting the tilde. For example, given this file: これはテストです。 これらはいくつかのランダムな文章です。 ~ <- tilde With this hex representation: ┌────────┬─────────────────────────┬─────────────────────────┬────────┬────────┐ │00000000│ 82 b1 82 ea 82 cd 83 65 ┊ 83 58 83 67 82 c5…

You should now find version 350 available in the App Store. If you'd like to give it a try, I think I fixed the "X" button not showing up until you open a preview. If you're still experiencing the bug, that would be really useful to know, too.

I'm not sure, I can look into this more if you can provide an example video that doesn't work (and if you'd like, an example video that does work). The system doesn't tell us why a video can't save, just that it's not valid for the photo library.

The particular error message here happens when the app tries to save the file to the photo library but the photo library rejects it saying that we can't save it. Although the container might be supported, it's possible the video track inside the video isn't a format that iOS supports. If you want to upload a sample one…

I'm not sure why the X isn't showing up there, but if you tap on a file it should appear. Does that work?

Can you share a screenshot? Does it appear if you tap into a preview, but it's missing in the empty / no-preview version?

You should be able to repeat audio files. It's the double arrow button in the bottom-right corner in the audio player. If you don't see it, can you provide which version of the app you're using and which platform you're on? Here's a couple screenshots - one of the iOS app, and one of the Android app. Same icon on both.

Thanks, that's helpful. I think I've narrowed down some of the issues around the linkified text and issues with font sizes; I'll try to update this thread when I have more information. For the hidden columns part, this is a little more complicated; how we generate these previews seems to have this as an innate problem. For…

I see a few issues happening here, so I'm going to list them separately to make sure I understand them all: * Hidden columns are not hiding themselves in the preview * Certain text features are being linkified to e.g. allow creating a calendar entry from the text * The font size in a few rows is incorrect relative to the…

The iOS app uses Apple's photo picker to upload photos, and this includes a gesture to select multiple photos at once without having to tap on each one by dragging across the photos with 2 fingers. For example, drag from the top-left corner with 2 fingers and move your fingers to the bottom of the screen. Hold them there…