vladgasan Dropbox Community Moderator

Hi everyone, thanks for flagging this and for the detailed reports. We’re aware that some users are seeing Dropbox sync status icons disappear in Finder after recent macOS Tahoe updates. We’ve been able to reproduce this behavior and are actively investigating what’s causing Finder icons not to display as expected in…

Great! @"traf" yes, that is totally fine and it will not break anything 👍 Hiding the .dropboxignore file using chflags hidden on macOS should not affect how Dropbox reads or applies the rules.

Hi @"traf", Thanks for flagging this. Quick check first: was the node_modules folder already present before you added it to your .dropboxignore file? Ignore rules only apply to new files and folders created after the rule is added. If node_modules already existed, Dropbox will continue syncing it even after the rule is in…

@"waldalla" Ignore Files feature is live! You can enable it in your Desktop App Preferences. Please check out the instructions here: https://help.dropbox.com/sync/how-to-prevent-files-from-syncing

@"TheMonarch" correct - most .gitignore rules should work in rules.dropboxignore file, with a few exceptions outlined in How to prevent files from syncing article. 

Hi @"huhlig" The issue is with the leading slashes used in your paths. Our engineers landed a fix that supports leading slashes. It could take a few days for your Dropbox build to update and after that the existing path ignores should work. If you don't want to wait, go ahead and remove leading slashes from your paths:…

Hi @"steveohm33", thanks for reporting this issue. On macOS Sequoia, Finder can sometimes stop showing Dropbox sync icons even when Dropbox is running normally. We're exploring a permanent fix for the issue. In the meantimem restarting Finder should help bring the icons back. Please try the steps below: Option 1. Restart…

Thanks for the update @"UmiS". Based on what you shared, it looks like you found two old backups in your account settings and deleted them. That explains why your storage dropped back under the limit. To answer your questions: Why those backups appeared Dropbox Backup can automatically offer to back up external drives when…

@"AceConrad" I can clarify what is happening with your external drive backup and what options you have now. After completing a few checks of your account internally, deleting an unlinked device from your account likely won't help you delete the backup files. External Drive Backups are read only. You cannot remove…

Hi @"AceConrad" Could you try removing the backed up device from your account's security page and then try deleting your backup? 

Huge win for users who rely on emoji naming to organize their files and folders! 🚀

Hi @"hamzaaa1988", Thanks for reaching out and reporting this behavior. We’re aware of the issue where the “Grant Dropbox permission” popup appears repeatedly, even after clicking the button. This isn’t the intended experience, and we understand how frustrating it can be. Our team is actively working on a fix to address…

Hey @"Alfred01" @"Alain Church" @"Boxjay" I might have another solution for you. Can you try right clicking on the column and then disabling the Status column from there?

The launch was delayed a bit, stay tuned!

Be on the lookout for an email next week!

Be on the lookout for an email next week!

Hi @"Alain Church", Thanks for brining this up! Uninstalling Dropbox can indeed help - if the Status column doesn't appear after you've reinstalled Dropbox it's likely that the newly reinstalled version doesn't include the Cloud Files update. Unfortunately, it will only provide a temporary fix since your Dropbox will…

Glad that you managed to get it to work!

Hi everyone - exciting news! 🎉 We're launching a closed beta for Ignore Files feature, which lets you keep specific files or folders on your device without syncing them to dropbox.com. You can list exclusion rules in a special text file called rules.dropboxignore placed in your Dropbox root folder. This has been one of the…

Hi @"SeoulGalVP" and @"mlefebvre", I am sorry to hear that you're experiencing issues with the recent update. We started investigation into this matter and will let you know when there's a solution available. If you're still experiencing problems with the Windows update you can opt-out of it by following the instructions…

Hi there @"RichG_FL", thanks for sharing the issue you're seeing with folders showing a syncing icon even though the contents appear fully synced. This behavior is something we're aware of, and in most cases, it's related to Windows' built-in Indexer taking time to catch up with recent changes in Dropbox. The good news is…

Hi all, thanks for sharing your observations! What you’re experiencing may not actually be a bug. This is an expected behavior during Dropbox’s indexing process. After certain types of actions (like migration, reinstalling, renaming large folders, or applying a new build), Dropbox can reindex files to ensure everything is…

Thanks for following up, and great question, this definitely gets into some confusing Windows behavior, so let’s break it down: Why your Dropbox folder shows as a reparse point It's normal for the Dropbox folder to show as a reparse point only when Dropbox is installed and using the Microsoft Cloud Files sync engine.…

Hey @"HF6", Thanks for raising this issue. What you're seeing is related to how Windows Filesystem works, it's not specific to Dropbox. Let me explain in detail: When Dropbox is installed on Windows, it uses a file sync engine called Cloud Files. This lets files show up in File Explorer even if they aren’t fully downloaded…

Hi @"Poindextrous", Thanks for reaching out. Uploading a 165GB file through the Dropbox website won't work due to the 50GB upload limit for web uploads. Since your file exceeds that, here's what we recommend: Temporarily move your Dropbox folder to an external drive. Follow the steps outlined here: 👉 Move Dropbox folder to…

Glad to hear that everything is updated! > However still half of my files are marked as 'available on this device' and the other half as 'always available on this device.' Confusing. This due to the changes introduced by the update. Windows OS controls the icons, hence, they look a bit different from what you're used to.…

The Online-only by default functionality is also available to Mac users.

Hi @"waldalla", We're actively exploring ways to bring this idea to life with our engineering team. Would you like us to contact you when the ability to ignore files and folders is in Beta? You'll get to be among the first users to test drive it. Let us know! Cheers, Vlad

Great to hear you got it to work @"Lynk"! Let us know if you need help with anything else.

Hi @"Lynk" , If you're setting up new Dropbox, you can you try the following steps: Plug in the external drive and make sure it’s unlocked (since it's encrypted via SanDisk software). Open the Dropbox desktop app but don’t complete sign-in yet. On the “Welcome to Dropbox!” screen (shown in your screenshot), click: Advanced…