maher1982 Super User

If I got your question, Would you mind checking the Backups page and letting us know what it reports ? It would also be helpful if you could verify your Personal Dropbox space on this page . If possible.

Hello Kent, Could you please clarify? Are you looking to delete your Dropbox account entirely, or are you interested in canceling your Dropbox subscription? If you wish to delete your Dropbox account, please follow the instructions provided in the link below: https://help.dropbox.com/account-access/delete-account

I began using Dropbox under the guidance of our manager in our construction company. While it didn't necessitate a shift in our workflow, it did require a change in our routine. Initially, some team members -including me- were hesitant about the change, as we were accustomed to using traditional Windows shared files.…

Hi Linda, Since you mentioned you're on the free plan and the files were deleted four months ago, they would have exceeded the 30-day retention period for deleted files. Unfortunately, in this case, you would not be able to restore the files directly from Dropbox up to my information. Upgrading your Dropbox plan may indeed…

Hi, sorry to tell you this, but based on my information, Dropbox deletes accounts after 12 months of inactivity. I hope I'm mistaken.

I appreciate all dropbox features, but my favorite is its file syncing capability. It enables me to access my files from any device with an internet connection specially by phone.

Please follow the instructions in next link to clear it: https://help.dropbox.com/delete-restore/cache-folder

Hello Deeps, Would you mind checking the Backups page and letting me know what it reports ? It would also be helpful if you could verify your Personal Dropbox space on this page . If possible.

Did you sign up for the free trial on the website or through your phone? If it was on your phone, was it through an Android or iOS device?

You might find the solution to your issue in the following Dropbox Help article. It covers various troubleshooting steps for camera upload problems, please visit: Camera Uploads Troubleshooting.

No they can't view files or folders outside of the specific folder you shared unless you've explicitly granted them access to other areas of your files storage.

Maybe it's the back up files, What does your Backups page report? Could you please check your quota level on this page and let us know what you see about your Personal Dropbox space?

Hello, Have you tried clearing the Dropbox cache and ensuring that you're not running any third-party browser extensions? If still not working I suggest you to contact the folder owner to ensure you still have access and haven't been removed from the shared folder's permissions.

Hello, Have you been regularly active on that account? I ask because, according to Dropbox's policy, accounts are automatically deactivated and files deleted if there's 12 months of inactivity

Hi, a small question, Is it a shared file? Are you the owner of the file you want to delete?

You can download it from here Dropbox on the App Store.

Hello, it's not entirely clear for me what you mean by your statement. If you are referring to downloading the app, then yes, the Dropbox app is generally free to download and use on various devices. However, if you are talking about storage, Dropbox offers both free and paid plans & you can find the paid plans by…

Hello, Are you sure that the email address associated with your Dropbox account is correct? If it's correct, I suggest contacting your email service provider to troubleshoot further, as some email services have filters that may block certain emails. or you can reach out to the Dropbox Support team directly for assistance…

Hi @"Queen444", It's a good idea to review the terms and conditions of the referral program on the Dropbox website to understand why a referral might be ineligible. Dropbox Referral Program Terms and Conditions. If this doesn't work for you, I suggest, as @"Rich" mentioned above, contacting Dropbox support for…

The best way is to log in using your credentials. If your account is still active, you should be able to access your files. However, Dropbox often sends notifications to the account owner's email address about changes or potential issues with the account. Search your email inbox, including spam and promotions folders, for…

Dropbox deletes inactive accounts. If there's no activity on your Dropbox account for an extended period (about one year), I hope that your files haven't been deleted.

Hi, Could you please check the spam/junk folder of your email? Also, consider adding no-reply@dropbox.com to your email contacts. If this doesn't resolve the issue, ensure that you are using the correct email address. Additionally, try logging in from a different browser or a private browsing window.

But can't you simply contact the former employee and request him/her to change the email associated with the Dropbox account from his personal email to the official association email?

Visit the official Dropbox Support page at https://www.dropbox.com/support. However, please note that it's uncertain whether they will accept your credit card proof and provide assistance in your specific situation. Nevertheless, it's worth giving it a try.

I am not sure but while you've mentioned that Dropbox support has not been responsive, it's essential to continue trying to reach them & submit a support ticket. As you mentioned, you can prove ownership through the credit card used for subscription payments that can confirm your association's ownership.

Hi, if it appears in red, it indicates that your file or folder cannot be updated or synced. If you've recently tried to add this file or folder to your Dropbox account, it may mean that the addition was unsuccessful. For more information about Dropbox sync icons, please refer to the following link: Dropbox Sync Icons…

Sorry to hear that, but did you check the Deleted files in the left sidebar in Dropbox website? Are you sure that you are using the correct Dropbox email or ID ? Do you have any back up copy?

Hi @@"JKell11" Kindly check this link. If you are still eligible for this plan, you will find your offer there : https://www.dropbox.com/buy/basic-extra 

Hi Kenny; Your account was closed, possibly due to a violation of Dropbox's Terms and Conditions or extended inactivity, possibly exceeding one year. In any case, I believe the best avenue for assistance would be to reach out to Dropbox support via www.dropbox.com/support They may be able to help you with the issue

Hi, Back in 2014, our manager introduced Dropbox to our team as a solution for safeguarding our files and avoiding data loss. It was a great way for us to work together on projects by collaborating and editing files in real-time. As I became more familiar with Dropbox, I discovered the convenience of having all my files…