karkness Helpful | Level 6

I share my recipes a lot, so it does make me sad that I may not be able to access all of them like I have in the past.

Yes, some were files I’ve used before and they won’t open any longer, one was a new file I added the first day I had this problem. I have updated my iPhone/iPad and deleted the Dropbox app and reinstalled it. It’s a puzzle. Thank you so much for trying to help though!

I may not be understanding still about exporting, but I most always have the document saved on my iPhone or iPad and then save it from that to my Dropbox. This is the message I get though.. This is the message I get…

I did look at my online account this morning and the problem files aren’t even on there! The files are still listed on my app, still saying though “No preview available”. I’ve used Dropbox for many years and whenever I’ve saved a new file, it will always show up on any one of my devices or my laptop. As far as exporting,…

They are JPEG files.

I have a large recipe folder, so these are all recipes that I’ve saved using the name of the recipe. But it would be basic file documents. I’ve updated both my iPad and iPhone to the latest software and I’ve deleted the Dropbox app on both devices and reloaded it. Those things haven’t helped. When I open Dropbox, I have…

i just checked, mu iPhone is updated to the latest version, mu iPad wasn’t so I am updating it now.

I forgot to say, yes, it started today on my iPad and iPhone after I did add a new document to Dropbox from my laptop. Just normal stuff that I’ve done many dozens of times.

Hi Hannah, thanks for the suggestion, I did just do that, cleared the cache, on my iPad and iPhone and logged back in to Dropbox….but it’s still doing the same thing…”no preview available”. Any other suggestions? Thanks, Kaye