amcoffice Collaborator | Level 9

Thank you for the reply. Whatever I have, it is now fully updated and seems to be working OK again (even for PDFs), so I'm going to leave well enough alone for now. Thanks again!

Since I do not have the energy for a full response, so here's the long story short. I finally got my Dropbox desktop app to update to 270.4.3246 version by opening the Microsoft Store library and getting Dropbox app it to restart and maually update. So easy that I'm not sure why I could not find that answer before I…

Thank you for your prompt email. I had already tried to update via the Dropbox web link without success. I tried again on page you provided and got the same error (see screenshot - Microsoft app already installed). Uninstalling Microsoft app and and reinstalling Dropbox desktop app from Dropbox page also did not work; only…

Hoping Dropbox will stop cluttering up the website page with nonmovable top and side banners. Thank you for the response!

Uninstalled and reinstalled iOS iPhone app & Rename feature is back on Photos app share/save. Thank you to the team for recognizing, admitting & fixing the problem! Thanks again, amcoffice

An update for others facing this new issue: Dropbox Support told me: "From our end, we know that you cannot rename a photo directly from the Photos app in an iPhone, however, we do not have an alternative as it is outside Dropbox's environment. You can check Apple's guides for that." Still not sure if that addresses the…

I have done all of the troubleshooting suggested and then some. All of the fields operate on share upload to Dropbox except for rename. This is a feature I use on a daily basis. Furst trouble I noticed was about 12:30pmCST. All help welcome. Edit: Dropbox version 434.2.2 + iOS version 18.05

Yes - I replied to the email that had Capture instructions for next time issue happened (that didn't work since it was closed), but I did not try to generate a new ticket/email. Please tell me the best way to do that (i.e., hopefully will get more focused attention). Thanks!

File move folder crash happening again - another planned day of getting a project done down the drain........... I have the Capture video of Network tab that support suggested for the next time it happens. Can someone please email me so I can send screenshots and video via email? Thank you!

Yep, it's gone (after deleting cache at checking on other browsers). See below

Thank you for follow up. FYI I note that this reply does not even have the paperclip-attachment button. Has it just been removed, or am I missing something?

Yes, thank you. Please email me at the listed email address.

Hmmmm.....wonder when did that system changed. Also curious why no one from Dropbox has mentioned the new paperclip-attachment limits or camera-image thing when I was trying to share attachments during folder-list issue a few weeks ago. All good - I'll just do the paste thing for now. If only Dropbox would address the…

Here's the screenshot

Thank you for the follow up, Walter. Paperclip-attachment button in Community replies still does not work, even though all of the other buttons on the bottom of this reply appear to be working just fine. Any input welcome.

Another issue is how these posts are grouped into replies and original comments - very difficult finding and following a thread. This forum has become almost unworkable and way too much work to even present a help issue - cannot not find the trees in the forest. Is there a way to display all comments in a post…

I have replied to this post several times, and it seems that none of them are there when I revisit. This has been very frustrating - seems like it should not take days just to present a help issue. Happens with all folders I've tried. Have used other functions to test. 

Screenshots will copy and paste here, but post will not send after hitting Reply button. Would be so easy if that paperclip button worked.

Here's my "copy paste" attempt, might work if you're able to see it. So simple,....if this does work, not sure why Dropbox folks in my post on folder-list problem did not recommend it weeks ago instead of trying to teach me how to use Dropbox link, for which I apparently could not figure out the correct "parameters." But…

I am glad that folder list appears to be working for Probably not a browser issue (tried 3 different ones and in cognito - same problem) but glad it seems to be working fairly well now. Now..........what about the paperclip-attachment button? That still does not work. I'll make a separate post about that.

Again.......the paperclip-attachment button does not work (not sure anyone is reading my posts) or I would have used it long ago and we could have avoided the whole Dropbox link/folder/share/parameter issues. Not sure you still need screenshots (info shown in my screenshots are detailed in my posts), but I'd be happy to…

Glad someone is still interested. Last time I checked this morning the folder list was populating for copying and moving (the only functions where I've noticed the problem). Not sure why my screenshots are needec when everything in them screenshots is detailed in my prior posts. Also I also don't understand why it took so…

Just checking...am I going to get any more response or help on the folder-load issue? Thanks!

Ugh.....spoke too soon............ After being able to copy and move again for about 15 minutes, same error is suddenly back again. Folder list will not populate during a copy or move on Dropbox website. Now clear that this is a Dropbox issue. Please help or fix. Thank you.

Suddenly the folder list is populating for a copy on the Dropbox website. Since it was not an issue of my internet (same error on 3 different WiFi providers) or browser (same error on Chrome, incognito and Edge), I'd like to know what Dropbox did or changed to get the folder list working when it was not working less than…

With help (thank you, Muhammadakram8863), I've done more work and came up with this link - hope this reply publishes and the link works. https://www.dropbox.com/scl/fo/lw80e3nx4rvh659w282ph/ANvmb3UqnAzTnHbyIO_-IFA?rlkey=o19bjqxrq2l50n1tytpk48vza&st=wzq3qoil&dl=0 Still cannot believe how much work this has been just to…

Got a Dropbox link for my folder of screenshots, copied it into this response, hit the reply button to send reply but got a "content not published" error for an invalid tag a, a (class) No idea what that is since I followed the Dropbox Link instructions to paste the folder link into this reply. This is getting quite…

I'll have to research how to do that later (probably not until late tonight or tomorrow) making delay in my project even worse. Now I'm wondering if the enevelope-attachment not working is related to the folder-list popup. Or if it's just "when it rains........" I'll be in touch. Thanks again.

I cannot put my finger on any particular download or third-party app within the last 2 days that may be causing this. I will, however, note that folder-load issue started after I had been working on Dropbox website for some time yesterday morning and not right after a startup. Funny thing...Tried to attach screenshots with…

Thank you. I'll keep searching.