amcoffice Collaborator | Level 9

I've recently had a lot of trouble with PDFs that are visible in iPhone app and on the website but are not viewable in Windows 11 File Explorer (just get Microsoft Edge home page or a file-not-found error). I've done an inordinate amount of research and troubleshooting. While there is no apparent syncing, security setting,…

I've noticed recently that PDFs that I've downloaded on my laptop are not viewable in a DB desktop app folder. This happens whether the PDF was created and initially downloaded directly into a DB desktop app folder or into the Windows File Explorer Downloads folder (and then moved to a DB desktop app folder). The PDFs have…

Application Affected scan Device iPhone 16 Pro Dropbox App Version 450.2.2 Question or Issue Suddenly my scans of color documents are black & white even after editing to Original. How can I get the scan of color file to be in color? EDIT: same issue when scanning file with iPad app - scan of color file/photo is black &…

Device Dell Inspiron Operating System/Browser (if using the web) Windows 11 Chrome Version 142.0.7444.59 (Official Build) (64-bit) Question or Issue How can I make the workspace on Dropbox website bigger and/or remove or minimize the increasingly bigger banners info at the top. I'd like to be able to see more than one row…

Suddenly today (and for the first time ever that I can remember) the RENAME button in the iPhone app upload is dead (does not work). Help please - I need to rename before uploading anything to Dropbox. Thanks, amcoffice

Attachment button in these posts has not worked for some time now. Any hints on why that is or solutions to fix? Or has that button been deactivated? Thanks!

The Folder List will not populate when trying to copy of move files on the Dropbox website. I wish Dropbox had told me what the problem was the last time this happened. After way too much time addressing it then, issue just went away and resolved itself or Dropbox did something to fix it without telling me what it was. I'm…

For the past two days on the Dropbox website (Chrome browser Windows), I have gotten get Aw, Snap! or RESULT CODE HUNG memory error after waiting (and waiting) for the folder list to populate while trying to copy or move files. I have done all of the troubleshooting I can think of: My internet connection(s) are fine. In…

Suddenly I cannot open and files (documents or photos) in full-screen mode. Instead I get a split screen with the file shown only on the far-right third of the page. Is there some new way to open a file? Or please tell me how to get full view of files on the website. Can we please stop constantly changing features that…

How can I make my Dropbox folder on my Dell Inspiron 7506 2n1 the default loction when File Explorer is opened? Also is there way to pin Dropbox folder in File Explorer open so it does not collapse every time I close File Explorer? Thanks, Judith

I HATE the new photo-collage folder thumbnails on the Dropbox website. 👎👎👎👎👎 Not sure why anyone thought that was a good idea or why a content thumbnail is needed for a folder (especially since the photos that show up on the thumbnail aren't necessarily representative of the folder contents). The random photo…

This is about the 4th time in about 2 months I've noticed that my Dropbox desktop app (Windows) has not opened or appeared at startup. Over 5 years using the desktop app on the same equipment and in the same manner, and no idea why this keeps happening all of a sudden. This time I cannot even figure out how to open the…

In the past few weeks, I often get Aw, Snap! or Out of Memory errors (only) when using the Dropbox website on a Chrome browser (Windows). I've cleared cache and removed bad extensions. Any other suggestions? Thanks, Judith