Comments
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Thank you, @Keith. Our settings are already set to not merge signed documents. We haven't experienced the downloaded documents original size to be preserved so far. Thank you for opening this up to voting.
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@Keith
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@Keith It is a .pdf. I have tested it with a .doc as well and got the same result.
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Hi @Keith, I was able to test your suggestion today by changing the setting to "email me a copy" and remove the sender's address. It solves our issue of the double email and gives us the pdf copy that we need. Thank you! While I have you, is there a setting that allows us to upload a legal size document? We are finding our…
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@Keith I have confirmed that 1.) CC recipients who are not the sender or signer do not receive both emails, and only receive the "You've been copied" version. 2.) The sender's email address is also on the CC list. - We do this to receive a pdf copy for instant access to the document information for processing. The…
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Hi @Keith, it sends two emails with different subject lines. The CC'd recipients are not signers on the request. The emails are sent and/or received at the same time. In this scenario, I am the sender, do not sign, and need to receive a pdf copy once fully executed. The subject lines are: 1.) Everyone has signed (insert…
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Hi @Keith, thank you for the response. The "Email PDF copies" setting is enabled. We want all parties to receive the PDF after a document has been fully executed. The "Enable global email BBC" is not enabled, but all CC'd recipients are receiving a duplicate notification email. I believe it is because the notification…
