Zed Dropboxer

Hey @"FP0108", You can post your request about Paper here regarding the PDF export functionality. The more upvotes the better! I will also pass this on to our Paper development team. Regarding the Insert Link feature, could you please give us some more info regarding how you would want this to work? Thanks for using paper!

Hey @"dhfernz", Thanks for the ticket ID! I located your case and your ticket is now escalated to our experts. They'll review your case and come back to you as soon as possible on this. We appreciate your patience, thanks!

Hi @"dhfernz", @"bocceman", @"bluerandy" Let's go through some troubleshooting steps together about this issue. 1) Please disable your antivirus software. Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed. 2) Please install the newest…

Hello @"Shainal", You can use Selective Sync, a feature of the Dropbox desktop application that allows you to select only the folders you want to be synced to your computer. You can selectively sync the content in your hard drive and then once you mark the folders you don;t want to sync back to the web, you can safely…

Hey @"Josh2", Welcome to the Dropbox Community! Earlier today I came across another issue with the specific mail app and Dropbox , you can read here. Also it sounds that this issue you're is related to the mail app and default settings of your device and not the Dropbox app. In that case I'd also suggest reaching out to…

Thanks for clarifying this, I'd recommend posting this question in the API Support area of our forum to get the best help possible on this. Thank you!

Hey @"JohnPeterD",, Would creating password - protected shared links help on this? If not, could you please provide more details on what exactly you are trying to do? Thanks!

Hello everyone, I wanted to follow up on this issue you're experiencing. Let's check some things together: 1) First please review this article on possible reasons that could affect the performance of Dropbox on your device. Some of the reasons this may be happening is incorrect file permissions or symlinks in your Dropbox.…

Hi @"djfrankief", Let' s check on some things together: 1) Make sure you have configured your Antivirus/Firewall software to allow Dropbox to run. 2) Make sure you are not running a Beta version of the Dropbox app : 1. Log in to www.dropbox.com using your web browser. 2. Click on your name at the top right corner of the…

Hello everyone, I read all your comments regarding the upcoming change of the Photos page. We appreciate providing feedback on this and please I kindly request that we keep the discussion active in the form of constructive criticism - I will personally gather the feedback and forward it to our developers on this. Regarding…

Hey @"shilpa1", Unfortunately I can't to view your attachment. Could you please provide more context on what you are trying to do and on which device? Thanks!

Hey @"tsp", It sounds like the syncing issues you are experiencing could be occuring bacause you may have symlinks in your Dropbox. Please check this article out, scroll down to the Symlinks section and perfrorm the steps outlined in the article. If you keep experiencing issues, raise a ticket with our support team and…

Hey @"pcmdnh", You can check your quota, including the status of and space earned from promotions and referrals, by logging into the following page and clicking 'View all space earned'. You can also reach out to our support team for further clarifications regarding when your promotional space expires and they'll be happy…

Hi @"Notned116", As a first troubleshooting step, please go to www.dropbox.com/downloading and let the automatic installer download and install the Dropbox app on your computer. In case you have the latest installed, please still go through this process so the version will be refreshed. Then restart your machine. If the…

Hi @"gpalmi" All Dropbox users are able to search their files by name and extension. In order to do so, simply visit https://www.dropbox.com, click into the Search bar in the top right corner and type your search term. When you locate your Shared folder, on the results drop down list next to the folder name, it will show…

Hey @"Dominica", Here's how to disable Camera Uploads for your Android device: * Open the Dropbox app. * Tap the menu button. * Tap the gear icon (or Settings, on older versions of the app). * Scroll to the Camera Upload section. * Toggle to Turn off Camera Upload. When you don't have camera uploads enabled, you can…

Hello @"daniel9", Thank you for the detailed description - It seems that you are in a Team and the Admin may have enabled Smart Sync for you. With Smart Sync, users can see and seamlessly access all the content they have in their Dropbox, right from their desktops, without worrying about local hard drive space. Files and…

Hello @"diviko", A Dropbox Basic account is free and includes 2 GB of space. You can download free apps to access Dropbox from your computer and mobile device. You can also earn more space on your Dropbox Basic account. If you need more space or features, we offer more plans and you can learn more about them here. Thanks!

Hello @"ori", If this keeps happening, you can reach out to our API team here: https://www.dropbox.com/developers/contact Thanks!

Hi @"Bonzo", Thanks for letting me know. An agent will respond back to you as soon as possible on this. Thanks!

Hello everyone, In order to fix Camera Uploads for your devices please make sure you have tried the following: 1) Install the latest Dropbox app on your device. 2) Enable / Reset Camera Uploads on your computer Mac * Click on the Dropbox icon in your menu bar at the top of the screen and then click on the gear in the…

Hello everyone, To download all the files you have stored in your Dropbox safely , you can do it either by using the Dropbox app on your computer or by downloading the mmanually on the website. Using the Dropbox app: Once you install the Dropbox app on your computer and the syncing is complete, you can unlink Dropbox from…

Thank you for your detailed explanation, I located your ticket and an agent will respond back to you as soon as possible. Thanks for your patience!

Hello everyone, Every Dropbox user can reach our Support team by submitting a ticket support request at www.dropbox.com/support . Replies take approximately 1 - 3 business days with Business and Pro users getting priority (longer for Basic users). Dropbox offers tech support over the phone for Dropbox Business teams on an…

Hello, Can you please let us know here with the ticket ID number of your request so that we can help? Thank you!

Hello everyone, Though rare, occasionally old or deleted files may reappear in your Dropbox. If this is the case, we can roll back your account to the point before this event occurred, or undo the individual addition events. * To roll back your entire account, please carefully follow the instructions in this earlier…

@"Bonzo" , @"AnaNatalia1983" So that our support team can investigate more on what is causing this issue, please go to www.dropbox.com/support and submit a ticket request. Once you do, please let us know here with the ticket ID so that we can help. Thank you!

Hello, The issue you're seeing is a Mac issue that occurs when copying files with extended attributes metadata into a file system that doesn't support them. Depending on the information stored in the metadata, you may or may not need these files. These files are called AppleDouble files and more information on how to…

Hi, The issue you're seeing is a Mac issue that occurs when copying files with extended attributes metadata into a file system that doesn't support them. Depending on the information stored in the metadata, you may or may not need these files. These files are called AppleDouble files and more information on how to handle…

Hey @"jperkins" , Thanks for keeping us up to date with this - I located your ticket and an agent is working with you on this investigating the issue. We appreciate your help and patience on this!