Comments
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Hi @"Barny", We are always looking for user input regarding the features on our website. I will make sure your comments are passed along to our development team. Thank you for your feedback.
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Hello @"jperkins" In general we advise installing the latest stable version on your machine - using the Beta may lead to issues since they are experimental versions of the app. Regarding the issue, I would recommend to first try disabling your antivirus , configure your firewall and then go to…
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Hello @"Servontius", Please try disabling your antivirus , configure your firewall and then go to www.dropbox.com/downloading to refresh the installation on your device. If you keep experiencing issues, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.…
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Hello @"Andrei L.2", We really appreciate your detailed feedback and updates on this, definately passing it on to the Paper team! Thank you!
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Hello Helen, No need to worry about your content, even if you do not have enough quota left to sync your files you can still download them from the website to your computer, check this article on how to do it using the Dropbox website: https://help.dropbox.com/desktop-web/download-entire-folders If you have more questions…
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Hi there, If you are using the Camera Uploads feature , please first check that these requirements are met: * You have a strong WiFi connection * Your device has sufficient battery life available (camera uploads will pause when battery life is low) * If you have a free Dropbox account, you have connected your computer to…
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Hello, Thanks for using Paper! Paper has a rich set of formatting options available for editing and organization. To view the menu of options, double-click a word or click-and-drag over a block of text: From this menu you can: * Create bold text * Strikethrough text * Create section heads or subsection heads * Create a…
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Hello Sarah, As @"Rich" suggested, please go to www.dropbox.com/support and submit a ticket request so that our support team can investigate what is causing the issue. Once you do, please let us know here with the ticket number ID. Thank you.
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Hi James, Can you please try accessing Paper using another browser? If that doesn't fix the way Paper behaves, please go to www.dropbox.com/support and submit a ticket request so that our support team can investigate what is causing the issue. Once you do, please let us know here with the ticket number ID. Thanks!
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Hello @"jperkins", thanks for posting your ticket ID. I'll make sure one of our agents will reach back to you and help you with this. Thanks for your patience.
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Hello, As a first step I would recommend downloading the latest stable version of the Dropbox app . Then make sure that you use the latest drivers for your graphics card on your system. Please note that trying to install Dropbox in a VM software environment could cause such issues. If the issue persists, please contact our…
