Walter Dropbox Community Moderator

Thanks for the additional feedback on this @"Alex St" It's been noted in our system and you can let us know if you have anything else to add. 

Hey @"RichardBudd", I just wanted to mention that your support options vary based on your current plan. That said, if you're still getting this error, you can let us know here and we'll reach out via email tom investigate further internally, if needed.

In that case, you can simply copy or move the PDF file into your Dropbox folder and let it sync @"LeslieT" From there, you should be able to access the file both from the website and the mobile app. 

Hey @"calvinbradshaw" - thanks for posting on our Community! I'm afraid there's no way to do this from the Admin Console at this time. Each user would need to do it from their end manually. Alternatively, you could utilize the 'Sign-in as' feature to do this from the admin side. I hope this helps.

Hey @"LeslieT" - can you please clarify if you're running the Dropbox desktop app on your computer? If so, you should be seeing a Dropbox folder where you can copy or move any files you'd like to sync across your devices and the website.

Hey @"natsuna" - sorry to hear about this. Can you please clarify your computer's exact OS version, and the status and version of the Dropbox desktop app as shown in your system tray/menu bar? Any additional information or screenshots are more than welcome!

Hey @"Big Maho" - thanks for clarifying that for us. When it comes to the issue at hand now, could you send us a couple of screenshots so that we make sure we're on the same page? Specifically, I'd need one from your computer and one from your wife's computer to see exactly where you're both looking at. Another thing you…

Hey @"mdhakr" - did you install the Dropbox desktop app with admin privileges in the first place? Also, are you able to delete this folder after quitting or uninstalling the Dropbox desktop app from your computer

Hey there @"koong" - sorry to hear about this. Can you please take a look at your computer's system tray and let me know the Dropbox desktop app's exact status and version? A screenshot of the options you get when right clicking on your files in Dropbox would also help!

Hey @"maxgerard" - sorry to hear you're having issues with this. As you know, admin privileges are needed for the desktop app to work properly with full functionality on your computer. That said, can you please clarify the version of the Dropbox desktop app you're using at the moment and if you happen to be running any 3rd…

Hey @"HUEY123" - sorry to hear you're having issues with this. When it comes to the first issue, could you clear your browser's cache and/or try another browser and let us know if it persists? If it does, please send us a screenshot as well. As for seeing the Dropbox tags in the metadata of the file, I'm afraid that's…

Happy to hear its back up and running @"Wendigo" Have a lovely week ahead and take care! 

We're glad to hear it's sorted now @"RichardHawke" Could you maybe share the steps you took to rectify this issue on your end? 

Hey @"K Michael R." - could you clarify how those files are being uploaded to Dropbox exactly? Feel free to include any additional information or screenshots as they might help get to the bottom of this. 

Hey @"projectjse" - sorry to hear about this. May we reach out via email to the email address that's linked to your profile here, on our Community to have a further look internally?

In that case, may we reach out via email to the email address that's associated with your profile here, on our Community, to have a further look internally @"dappydarwin"?

Hey @"dappydarwin" - sorry to hear about this. Did you try getting in contact with our team directly as my colleague Jay suggested?

Hey @"weeks" - sorry to hear about this. Have you ensured that you're logged into the same account on both devices? You can check the email address of the account that's logged into the desktop app from the app's preferences under the Account tab. Let me know what you find!

Hey @"Alex St" - thanks for sharing your thoughts on this with us. Just out of curiosity, isn't the current process working for you? I mean the one where you click on your Dropbox Replay project's name and select the version you'd like to delete from the ellipsis button? Let us know more and we'll take it from there. 

Hey @"kc879" - thanks for the ticket number. I can see that it's been closed now, so may we open a new one for you from our end, using the email address that's linked to your profile here, on our Community? 

Hi there @"Rob N." - thanks for bringing this to our attention. Are you referring to individual Dropbox accounts or team accounts? Can you please clarify the OS version of the affected devices? Also, at what point are you presented with this error exactly? Any additional information is more than welcome!

Glad to hear it's back up and running and thanks for keeping us in the loop too @"JackBill94" Let us know if anything else comes up!

No biggie @"jezhawk" - let me know if anything else comes up! 

No biggie @"sdemarc2" - glad to hear this helped. Take care!

Hey @"sdemarc2" - have you ensured that the filenames do not contain an invalid character that might be causing this syncing issue? 

You can check your account's plan in your account's settings under the plan tab if needed @"JackBill94" When it comes to the issue with the desktop app, could you clarify if you're getting any particular errors? If so, we'd appreciate a screenshot too. Also, what is your computer's OS version, and the version and status of…

Hey @"yesthatsandra" - may I ask how are those actions logged in your events page? Also, is the desktop app 'up to date' or still syncing? 

Hey @"dapike" - thanks for bringing this to our attention. Can you please clarify your device's exact OS version, and the version of the Dropbox mobile app? Also, can you confirm if you're manually uploading those files or if you're using the automatic camera uploads feature? Any additional information or screenshots are…

Glad to hear it's sorted now @"MS" Fontaine - let us know if anything else comes up! 

Thanks for the clarification @" Ms Fontaine " Could you please try logging out of your account through the app's preferences and then back in? Let us know how it goes!