Walter Dropbox Community Moderator

Did you take a look at the Help Center article I linked above, Dave? In general, note that if you are sharing the data between devices you must NOT run the application on more than one computer at a time as this will generate file conflicts and other problems. Thus, the pattern needs to be: 1. Let files sync 2. Start…

Hi from me too @"john vattic" - thanks for the ticket number. I was able to locate it in our system and passed your comments on to the agent who's looking into your case and they'll be getting back to you soon. Let us know if you have anything else to add in the meantime. 

Hey @"mhachtx" - sorry to hear about this. Did you try my suggestion to clear your browser's cache or use another browser? If you did and the issue persists, let us know here and we'll reach out via email to investigate further. 

Hi there @"DavidJ1" - sorry to hear you're having issues with this. Just to make sure I got this right, are you working on the file while it's open on both of your devices at the same time? Can you provide some additional information like the OS of your devices and the steps you take to edit your files? Thanks!

Hey @"Aha99177" - thanks for joining the discussion here. The mobile app on your iPad isn't syncing locally your files like the desktop app does, it only provides you a way to preview the files you've stored in Dropbox and download them to your device or export them to whichever 3rd party app you'd like. Have you tried…

Yes, this would allow you to type the name of the folder you'd like and select it @"gjbakkers" Otherwise, you can go back by tapping on the (left hand side) arrow and reach your top-level folder section to navigate to your preferred folder. Let me know if this would help achieve what you originally had in mind.

Hey @"thatguymoon" - thanks for sharing your thoughts on this with us. Just to make sure we're on the same page, are you familiar with the Dropbox Embedder at all? Could you have a look and let us know if that would do the trick for you perhaps? Thanks!

Hey @"Catrike" - sorry to hear you're having issues with this. Can you please clear your browser's cache and/or try another browser to verify your email and let us know how it goes? Thanks!

Thanks for letting us know about this @"rsrunique" Could you try clearing your browser's cache or using another browser and let us know if you get the same results? If you do, we'd appreciate a screenshot too. In the meantime, note that you could make it go away by generating some (sharing) file activity to populate your…

Hey there @"gyanarthi" - thanks for using Dropbox and welcome to our Community! Can you walk us through the exact steps you'll be doing this so that we can advise further? If this is going to be a single file, for example, you can upload new versions of it and delete the old ones as you go. In any case, please let us know…

There should be a camera icon that allows you to attach your screenshots in your reply box @"acandee" This would help me assist further!

Hi there @"acandee" - sorry to hear about this. Did you enable the Dropbox Backup feature at some point in the past perhaps? Could you send us a screenshot of how it looks like on your end so that we can have a visual too? Thanks!

Thanks for clarifying that for us @"Lindanew" Can you please send us a screenshot of what you're seeing on your computer so that we can have a visual too? Since you've not backed up any files or folders to Dropbox, I'm not quite sure about the issue you're facing, that's why I'm asking.

Hi there @"gjbakkers" - thanks for taking the time to share your thoughts on this with us. Could you please clarify your device's OS version and the version of the Dropbox mobile app you're using? Does tapping on the magnifying glass help at all perhaps? Let us know more and we'll take it from there. 

I'm glad to hear it's sorted now and thanks for keeping me in the loop too @"Neccros" Take care!

Thanks for clarifying that for me @"Neccros" I've just sent you an email to have a better look internally, so please take a look at your inbox and we'll take it from there. 

You mentioned different devices, not different web browsers @"Neccros" Anyhow, if you still get the same results, please let us know and we'll reach out via email to investigate further. 

Hi there @"Neccros" - sorry to hear you're having issues with this. Could you try clearing your browser's cache or using another browser and let us know if this persists? If It does, please send us a screenshot so that we can have a visual of the error you're getting too. 

Hey there @"sarah35GS" - sorry to hear you're having issues with this. If you've ensured that the Dropbox desktop app is 'up to date' and not still syncing, could you have a look at your selective sync settings in the app's preferences and let us know if you can find the folder there? Otherwise, you can rename it on the…

Hi there @"Steve47" - thanks for posting on the Community. Can you please walk us through the exact steps you take to do this so that can make sure we're on the same page? Are you using any 3rd party apps or integrations to achieve this, for example, or are you doing it manually? Any additional information is more than…

Sure thing @"nikksaab" - you've got

In that case, may we reach out via email to have a further look internally at this point @"nikksaab"? Let us know and we'll use the email address that's linked to your profile here, on our Community.

Glad to hear it's sorted now and thanks for keeping me in the loop too @"marcelltab" See you around the Community and have a lovely week ahead!

Thanks for the additional screenshot @"marcelltab" Could you try removing the backed up device from your account's security page and then try to delete your backup? If you get the same results, we might need to send you an email to investigate internally.

Hey @"Dansig" - sorry for the late reply here, but are you still waiting for a response to this issue? 

Could you send us a screenshot of what's troubling you so that we can have a visual too @"Kneth"? 

Are the files you were working on located in your Dropbox folder @"Probes"? If yes, could you try rebooting your computer and/or quitting and relaunching the app?

Hey @"marcelltab" - sorry to hear about this. Can you clarify if you're getting any particular error when trying to delete your backup from the backups page?

Hi there @"Candel23" - thanks for using Dropbox and welcome to our Community! When you say Drive cloud, could you please clarify to which service/app you're referring to exactly? I'd assume that this would need to be a manual process, but you might be able to find a 3rd party app/integration that might help with this. In…

Hi there @"Sasha99" - sorry to hear you're having issues with this. I'm afraid that if your device does not meet the requirements outlined here, there's not an official way to achieve this. I'll leave this thread open though, in case another user has something additional to suggest. Let us know if you have anything else to…