Walter Dropbox Community Moderator

Hey @Silvarthur - sorry to hear you're having issues with this. May we reach out via email to have a further look internally? Let us know and we'll use the email address that's linked to your profile here, on our Community. Thanks!

Hey @"harlings" - thanks for the additional information and the screenshots too. Have you tried clearing the cache of all the apps to see how it goes? If you did and this persists, you might need to reach out to Microsoft directly for further assistance.

Hi there @ChristopherBell - thanks for bringing this to our attention. Can you please clarify your computer's OS version, and the version and status of the Dropbox desktop app as shown in your system tray? Also, when did you first notice that this option was missing and what kind of files it's affecting? Are you not able…

Hi there @Derek-M-1 - sorry to hear about this. Can you please let me know the version and status of the Dropbox desktop app as shown in your menu bar? Also, did you make sure that you're logged into the same account as your previous computer? Let me know what you find and we'll take it from there, Derek. 

Hey @"Peter R.42" - when you say it wouldn't go through, could you elaborate a tad? Are you getting any particular error for example? As for your additional query, note that this is possible for files through the viewer info feature. For folders, you might want to take a look at the Send and Track feature instead. 

Hi there @@"Experts Global" - sorry to hear you're having issues with this and thanks for sharing your ticket number with us. I was able to locate it in our system and passed your comments on to the agent who's handling your case. Since they'd be better equipped to look further into this for you, I'd recommend waiting for…

No worries, Henry. I'm glad to hear it's sorted now and thanks for keeping me in the loop too. See you around the Community and take care! 

Thanks for the additional information, Luke. Could you try restarting the app and let me know if this persists? To restart the Dropbox desktop app: 1. Open your Dropbox desktop app if it isn’t running already. 2. Click the Dropbox icon in the menu bar at the top of your screen. 3. Click your profile picture or initials in…

Can you try using a web browser instead and let me know how it goes @@"Henry lee"? If you still have issues with this, let us know here and we'll reach out to the email address that's linked to your Community profile to have a further look internally. 

Could you click on the blue hyperlink within your error and forward us the whole error log, Luke? Also, based on the previous error you sent us, it seems that you're running the beta version of the Dropbox desktop app. Could you maybe try reinstalling the app using the offline installer from this page directly? Just make…

It seems that you're on the beta version of the app @"Jim B.45" Could you try the latest, stable one from this page directly and let us know how it goes? Just make sure to toggle off the 'early releases' from your account's settings first. 

It seems that your context menu options are filled with 3rd party apps @"koong" Could you temporarily quit any 3rd party app that might be running on your computer and let me know if this persists?

Hey @"Jim B.45" - could you clarify your computer's OS version and the version and status of the Dropbox desktop app? Also, can you find the selective sync option in the sync tab in the app's preferences? 

Hey @"Doug R.1". - instead of creating a new OS profile to test it out, could you alternatively open Windows in Safe Mode and let us know how it goes? When it comes to your concern, note that if you are not able to reproduce the behavior on the newly created OS profile, it would mean that the issue lies within your…

Could you ask them to try another browser as a test and let me know if they get the same results, Rory? 

You can attach screenshots to your reply through the camera icon within the reply box @"MRG Property" If you're on a mobile device, you might need to request the desktop version of the page to bring the button up. 

The Dropbox tags are only available through the web browser at this time and not via the desktop app or the mobile app @"HUEY123" As for a central way to manage your tags or edit them in bulk, I'm afraid it's not possible at this time. That said, note that you can post your thoughts or suggestions in the Share an Idea area…

I see, thanks for clarifying that for me @"Thijxx" May I ask approximately how many photos you've stored in your Dropbox account? 

Hey there @"ajay_dewan" - thanks for using Dropbox and posting on our Community! Your screenshot shows both the website and the desktop app and it's not really clear how you uploaded the files in the first place. Also, have you given the app enough time to sync until it shows 'up to date'? Let me know more and we'll take…

In that case, your collaborators should be able to by-pass the prompt to download the Dropbox app, Rory. Could you send us a screenshot of the message or the last screen they can get to? 

Does the tag appear if you add it after you've moved the file @"HUEY123"? If you're using a web browser on a mobile device to add tags to your files, you might need to request the desktop version of the page through your browser. Let me know of any updates, Danae. 

Thanks for the additional information @"Thijxx" Could you also clarify if this happens only when browsing the Photos page or if it's affecting other folders of yours as well? 

Hey @"Thijxx" - thanks for bringing this to our attention. Can you just clarify if you're noticing this on an incognito or private browsing window with no plugins or extensions running as well? Also, have you tried another network since you first noticed this? Let me know more and we'll take it from there.

Hi there @@"Henry lee" - sorry to hear about this. Could you try another browser to request the verification email and let us know how it goes? If you still have issues with this, we will need to reach out via email to investigate further. Thanks!

Hey @"MRG Property" - sorry to hear you're having issues with this. Are you sharing the link with view-only or edit rights in the first place? When you say that the people you're sending the link to are having issues with opening it, could you clarify if they're getting any particular error? If so, I'd appreciate a…

Hey @"Aquadive Engrg Pte Ltd" - could you provide some additional information about the issue you're facing as it's not quite clear to me? 

Thanks for the screenshot @"marktaylor61" Could you send us another one, showing the exact error you're getting when trying to delete the docs you mentioned?

Hey @"dhtax" - I just wanted to mention that you can delete the cache folder again if you made sure that the app is 'up to date' and not still syncing your changes? When it comes to the shared files taking up space on your account, do you maybe see them in your Sharing tab?

Hey @"jaynep" - could you clear your browser's cache, and/or try another browser and let us know if you still get the same results? 

Hey @"amiem" - you can sign out of the account through the app's preferences under the Account tab. Could you give it a go and let us know how it goes