Walter Dropbox Community Moderator

Hi there @"CoreZero" - sorry to hear you're having issues with this. Could you clear your browser's cache and/or try another browser and let us know if you still get the same results? Thanks!

You should be able to check the app's status by taking a look at the Dropbox icon in your menu bar @"karenap" Let us know of any updates!

Hey @"Trish S.2" - sorry to hear about this. Could you let us know some additional information so that we can assist further? For example, what are the exact steps you take to do this? Are you using an individual account or are you part of a team account perhaps? 

Thanks for the additional information @"jgoshawk" - much appreciated. How many files are you trying to sync, if I may ask? 

Hey @"Alessia10" - sorry to hear about this. Do you have access to a device that you had connected to the account in question in the past perhaps? Also, when you say that the email address doesn't exist anymore, could you elaborate a tad? Are you not able to recreate it or regain access to it? --- Ciao @"Alessia10", mi…

Hi there @"Henrik3434344" - welcome to the Community. Can you please send us a screenshot of the prompt you've mentioned so that we can have a visual too? Thanks!

Hey there @"jgoshawk" - sorry to hear about this. Can you please let us know the exact OS version of your devices and the version of the Dropbox desktop app too? Have you ensured that this is not caused by an antivirus, a firewall or some VPN/proxy setting? Any additional information or screenshots are more than welcome! 

Could you send us a screenshot of how this folder looks like on the website too @"Paul D.4"?

Hey @"pedruz68" - I just sent you an email, so please have a look at your inbox and we'll take it from there. --- Ciao @"pedruz68", ti ho appena inviato un'email, dai un'occhiata alla tua posta in arrivo e da lì ci occuperemo del resto.

Sorry to hear about this @"tkayb13" Are you the one who opened the file requests or are you the one uploading? If you get the same error after clearing your browser's cache or on another browser, could you send us a screenshot so that we can have a visual too? 

Hey there @"Paulguar" - sorry to hear about this. Have you tried using our self-served look-up tool to identify which email address is associated with the charge you noticed? If you did and still have issues or further questions, let us know and we'll reach out via email to the email address that's linked with your profile…

Hi there @"tgreene" - welcome to our Community! Could you please clarify if you're using individual accounts or if you're all part of the same Dropbox team account? If it's the latter, are you a team member or an admin of the team? Also, if you could walk me through the exact steps you take to do this, I'd appreciate it.…

Thanks for the additional information @"alishacomer" Could you try clearing the mobile app's cache and let us know if this persists? A couple of screenshots of what you see on your end would also help! 

Hi there @"TomMunch" - sorry to hear about this. If this persists after rebooting your computer or quitting and relaunching the app, could you send us a screenshot of the app's status so that we can have a visual too? 

Thanks for clarifying that for us @"woodwardjohn" Could you also send us a screenshot of the exact error you're getting so that we can have a visual too? 

Sure thing @"Osmosis6056" - you've got

Is the link pointing to single files or a shared folder perhaps @"ianshere"? If it's the latter, how large is the folder in question? Do you have enough quota on your account to accommodate the share? 

Hi there @"MADLL" - thanks for posting on our Community! Can you please clarify where exactly you're checking the creation date of your files and maybe send us a screenshot so that we can have a visual too? Thanks so much!

Hey there @"jplatts" - thanks for clarifying that for us. Could you maybe clear your browser's cache or try another browser and let us know if this persists? 

In that case, I'd recommend getting in touch with our support team directly as they'd be better equipped to look into this for you with account specific information @"Trevor Roberts" Let us know if you have anything else to ask in the meantime. 

Hey @"Andromfisk" - thanks for bringing this to our attention. Could you clarify the location of your Dropbox folder as per the sync tab in the app's preferences? Also, have you by any chance tried reinstalling the app since you first noticed this issue? Let us know more and we'll take it from there. 

Hey @"Morbog" - sorry to hear about your missing files. Could you have a look at your deleted files page and the events page and let me know if you were able to restore your files from there? Thanks!

Hey @"Trevor Roberts" - sorry to hear about this. Can you please clear your browser's cache and/or try another browser and let us know if you get the same results? 

Could you also let us know the steps you take that lead to this error @"ianshere"? Are you getting this on the Dropbox app or on the website?

Hey @"ajglendinning" - could you let us know more about the issue you're facing so that we can advise further? Would the backups page help with what you had in mind perhaps?

In that case, I'd recommend getting in touch with our support team directly at this point as they'll be better equipped to handle your request with account and device specific information @"takefive99" Let us know if you have anything else to ask or add in the meantime. 

Hey @"winnieB" - sorry to hear you're having issues with this. Can you please let us know if this file is a shared one or if you're the original owner? Are you able to preview it on the website normally or on your devices after downloading or exporting the file locally? 

I see, thanks for clarifying that for me, Antonis. In this case, I'd recommend getting in touch with our support team directly as they'll be better equipped to look into this for you with account and device specific infrmation. Let me know if you have anything else to ask or add in the meantime. 

Yes, that's highly likely @"solo_here" Otherwise, you'd be able to find them in your deleted files page and/or the events page would show them being uploaded and/or deleted too. Do you maybe have access to the original device you used for your edits to see if you can find your missing files there?

Hey @"winnieB" - could you let us know some additional information so that we can assist further? For example, are you getting this error on a desktop device, on a mobile one, or maybe on a web browser?