Walter Dropbox Community Moderator

Hey @"ubu" - thanks for the feedback on this. As for navigating your Dropbox Paper folders, have you tried clicking on the dotted icon on the upper right corner of your page and then on the Paper option? Otherwise, you can find the folder that contains your Paper docs and bookmark it for quick reference. Let me know if you…

Did you have the same file open on another device of yours while you were editing it on your mobile @"PDub81"? This could explain why you're seeing a conflicted copy. Also, what is your device's exact OS version and the version of the Dropbox app installed there? 

Hi there @"Nux" - sorry to hear you're having issues with this. Can you please clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray? Are you by any chance running any 3rd party apps that might be monitoring your files in Dropbox, thus making them…

Hi there @"Damia Amiruddin" - thanks for posting on our Community! Since you've already reached out to our support team, could you share your ticket ID so that we can look it up in our system? Also, can you clarify if you're referring to the Dropbox Standard plan or the Dropbox Sign Standard plan instead? If it's the…

I just sent you an email to investigate as well @"EdenM" - whenever you get the chance, have a glance at your inbox and we'll pick it up from there. 

Thanks for the nudge and sorry to hear about this again @"fjf" If you're still getting this error message, let us know here and we'll reach out via email to have a further look internally. 

Thanks for the quick response @"meetmagdalene" - I've just followed up via email so please take a look at your inbox and we'll take it from there.

Hi @"EdenM" & @"meetmagdalene" - thanks for the additional information. May we reach out via email to have a further look internally at this point? 

Thanks for letting us know about this and please keep us posted with any updates @"DeeAyeVee" 

Glad to hear that and thanks for keeping me in the loop too @"juchiast" See you around the Community and have a lovely week ahead! 

Can you find your Dropbox Paper docs there @"juchiast"? Also, have you tried navigating to your Paper area by clicking on the dotted icon in the upper right corner of your page and then on the Paper option? Do you see them there? 

Can you navigate your account and let me know if you can find a folder called "Migrated Paper Docs" perhaps @"juchiast"?

Hey @"McnieceJ" - sorry to hear about this. When you say one of your staff, are you all part of the same Dropbox team account on which you're the team admin or are you using individual accounts instead? Did they try contacting us from their end directly by any chance? 

Hi @"juchiast" - thanks for letting us know about this. I just gave it a go and I was able to use Dropbox Paper just fine. Can you clear your browser's cache and/or try another browser and let me know if you get the same results? If you do, I'd appreciate a screenshot of the exact error or the last page you can get to. As…

Thanks for the update on this @"fjf" - much appreciated. See you around the Community and have a lovely weekend! 

Hi there @"bluesk165" - thanks for taking the time to share your thoughts on this with us. Just to make sure we're on the same page, can you send us a screenshot of the warning you're talking about and clarify if you notice this while using the desktop app, the mobile app and/or the web? Any additional information is more…

Hey @"ghulseman" - sorry for the late response, are you still having issues with this? If so, let us know and we'll send you an email to investigate internally. 

So you're unable to copy or move them out of your Dropbox folder and then back in @"andreasgrill"? 

I see, thanks for letting me know about this @"andreasgrill" Can you click on the app's icon and let me know if you see any sync issues reported in the relevant tab ('view sync issues' option after clicking on your avatar)? Also, have you tried logging out of your account and then back in via the app's preferences? Are you…

Hi there @"Edwin" - thanks for posting on our Community and happy Friday! Could you have a look at your backups page and let me know what you find? Thanks so much!

Glad to hear that and thanks for the screenshot too @"andreasgrill" - much appreciated. Can you please send us another one to see the Dropbox desktop app's exact status as shown in your menu bar at the moment? Have you tried fixing your hardlinks and permissions by any chance since you noticed this issue? 

Hey from me too @"andreasgrill" - thanks for the update on this. Could you try copying and pasting your screenshot in your reply box instead and let us know if you get the same results?

It seems that the ability to add expiration dates or passwords to shared links is not available to the Dropbox Family plan at the moment @"jsnyc7" If you need this kind of functionality, you'd need to upgrade to the plans that currently support it such as the Dropbox Professional, Essentials, Standard, Advanced, Business,…

We can't really know what program this could be coming from, or if it's coming from your computer's OS directly, but you can try quitting or disabling any 3rd party apps that are running on your computer to see if they're somehow causing this file to show up. You can start with security or backup/syncing apps and take it…

Glad to hear it's sorted now and thanks for keeping me in the loop too @"Jerry Jeon" Let us know if anything else comes up! 

I see, thanks for clarifying that for me @"Jerry Jeon" - in that case, can I send you an email to the email address you're using for your current Dropbox account? 

Hey @"Jerry Jeon" - sorry to hear you're having issues with this. Can you try again after clearing your browser's cache or on another browser and let me know how it goes? If you check your spam/junk folder as well and still can't find the email, we can reach out via email to the email address that's connected to your…

Hi @"gerry_51" - sorry to hear you're having issues with this. Can you clear your browser's cache and/or try another browser, preferably with no extensions or plugins running and let me know if you get the same results? If you do, I'd appreciate a screenshot too. Thanks!

Thanks for the additional info and the screenshots too @"David C.163" - much appreciated. Can you just hover you mouse over the Dropbox icon in your system tray to see its status and version as well? For example, is it 'up to date' or syncing? Also, I'm still not able to see any syncing icons on your files in the Dropbox…

Thanks for pointing that out @"JacquiJR" - much appreciated. And don't worry, we're already investigating this internally with the correct Jacqui (i.e. @"Jacqui " ). Cheers!