Walter

Sure thing @SErc - let me know what you find and we'll take it from there. On a side note, if their access to the shared folder has been removed by the folder's owner, they'd need to ask the owner to grant them access again.

in I can't see one of my shared folders, and other members can't restore it. Comment by Walter May 13

Are they getting any particular error @SErc? If so, I'd appreciate a screenshot of that too. Also, have they tried clearing their browser's cache and/or another browser?

in I can't see one of my shared folders, and other members can't restore it. Comment by Walter May 13

I see, thanks for the screenshots @SErc - much obliged. Can you let me know what options are you (or they) getting when they click on the ellipsis (…) button?

in I can't see one of my shared folders, and other members can't restore it. Comment by Walter May 13

When you say the folder appeared in faded text, could you maybe forward us a screenshot of how the folder looks so that we can have a visual too @SErc?

in I can't see one of my shared folders, and other members can't restore it. Comment by Walter May 13

Hey @JCheng - thanks for using Dropbox and posting on our Community! While I'm not aware of any issues with Mac OS 26.5 (Tahoe) at the moment, there have been some reports in the past that coincided with an OS update. You should be able to find some relevant threads by searching on our Community, if you'd like to take a…

in Potential issues with Tahoe 26.5 and Dropbox? Comment by Walter May 13

We're glad to see you're back up and running and thanks for keeping us in the loop too @Dave_P Let us know if anything else comes up in the future!

in Camera upload has stopped working Comment by Walter May 12

Hi there @AndreaB68 - thanks for letting us know about this. It seems that you're using the beta version of the Dropbox desktop app which can sometimes lead to an inconsistent experience or unexpected issues. Can you the offline installer from this page and let me know if this persists? Just make sure to toggle off the…

in The Dropbox desktop app disappears from the Mac Book Pro menu Comment by Walter May 12

Yes, that would be correct @PSA - let us know if anything else comes up in the meantime!

in How to get ownership of my Dropbox account that someone else created? Comment by Walter May 11

Thanks for all the updates here and please let us know if anything else comes up in the meantime @Rachel L.

in Option to make files online-only is missing from Dropbox folder on Windows 11 Comment by Walter May 11

Hey @MrAlbatross - have you had the chance to give this a go on different web browsers?

in "You've hit the limit of invites for today" error on my very first share of the day Comment by Walter May 11

For anyone who's following this post, please let us know if the newest update for the Dropbox app for Android fixed this for you or not and we'll take it from there, if needed. Thank you all for your reports so far!

in I see a blank screen, when I use the "Upload photos" button on Android. Comment by Walter May 11

Hey @Mrs_Mia44 - did you get the chance to try an incognito window yet?

in Why is the admin console/activity not loading? Comment by Walter May 11

Hi there @liquidsunshine - sorry to hear about your syncing issue. If you made sure that you're looking at the correct Dropbox account, can you please let us know the Dropbox desktop app's exact status and version as shown in your menu bar? Also, when you navigate your account online, do you see anything reported in your…

in Dropbox only synced through 2023 on new laptop Comment by Walter May 11

Do you see the option to restore those files in the events page @mike979?

in My files disappeared after moving them to another subfolder. Comment by Walter May 11

Hey @Dbaker425 - thanks for using Dropbox and welcome to our Community! You should be able to achieve this via shared folders, but not that the other participants would need to have enough storage space on their Dropbox accounts to accommodate the share. Otherwise, you could use file requests to have them upload directly…

in Setting up Dropbox for optimal sharing Comment by Walter May 8

Hey @georgecheese - did you get the chance to see Nancy's response?

in Dropbox is stuck in an indexing loop on my macOS 26.4 (File Provider). Comment by Walter May 8

Hey @Littlewoodt - sorry for the nudge, but I was wondering if you're still having issues with this. If you do, please reply back with the information @Jay requested and we'll take it from there.

in I'm a team admin, but I can't share my folders with some other users Comment by Walter May 7

Hey @roro002 - did you get the chance to see Megan's response?

in The files I've selected as "available offline" can't be accessed, and seem "online-only". Comment by Walter May 7

Hey @abelljms - were you able to resolve your concern in the end? If so, what worked for you after all?

in How do I find a moved directory? Comment by Walter May 7

This seems like a shortcut to your Dropbox folder @SA25. Are you able to find the same folder in the other 'Documents' folder shown in your screenshot?

in I deleted 4 files in my Documents folder, now I can't open the Documents folder on my laptop Comment by Walter May 7

Can you send me a screenshot of the how the list is shown in the Dropbox app as well? Also, what is the app's status and version as shown in your system tray when you hover your mouse over the Dropbox icon? Does the list seem off on the website too?

in Issue with the "recently modified files" on Linux Debian 6 Comment by Walter May 7

Hey @Renato53 - thanks for posting on our Community! Just to make sure we're on the same page, can you send us a screenshot of what you see on your end so that we can have a visual too? Also, did you try quitting and relaunching the Dropbox desktop app and your computer since you first noticed this? Let us know more…

in Issue with the "recently modified files" on Linux Debian 6 Comment by Walter May 7

Hey @Yuni1 - did you get the chance to see @Megan's last response?

in Dropbox Replay on mobile devices (phone, iPad) not working properly Comment by Walter May 6

Hey @dsnradelan - have you had the chance to see @Jay's comment yet?

in How can a non-member upload files to my team folder (around 50 GB)? Comment by Walter May 6

Hey @emb2024 - did you get the chance to see the previous responses here?

in I can't access another Dropbox account, as 2FA is enabled and I don't have the code. Comment by Walter May 6

Hi there and sorry to hear you're having issues with this @Julian3. Can you please clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/taskbar? Also, when you're referring to the menus for both of the applications, could you send us a screenshot so that we can…

in Can't access my Dropbox account on Capture One & Adobe Bridge Comment by Walter May 5

Hey @scottb5612 - did you get the chance to check @Nancy's response?

in How can I determine the storage consumption of offline files on macOS? Comment by Walter May 5

Hey @Frank P E. - did you get the chance to see @Jay's response?

in Where is the URL to send an email to support? Comment by Walter May 5

Hey @Johsar - were you able to resolve this after all?

in A "Preparing to move to ..." error keeps showing up on my macOS 26.4 (File Provider). Comment by Walter May 5

Hey @TME_26 - did you manage to see @Megan's response?

in Are there any offers for non-profit accounts? Comment by Walter May 5

Walter Dropbox Community Moderator

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