Walter Dropbox Community Moderator

Hey @"JFCruz" - thanks for posting on our Community! Just to clarify, you're referring to the Dropbox Replay integration with Avid Pro Tools, is that right? Let me know and we'll take it from there. 

I see, thanks for the screenshot @"SarahSwanston2026". Have you tried deleting your cache and/or reinstalling the app since you first noticed this?

I see, thanks for the additional information and the screenshot too @"YvA". I've just reached out via email to investigate internally so please have a look at your inbox and we'll take it from there.

Hey @"SarahSwanston2026" - sorry to hear about your syncing issue. Can you please let me know what the app states when you click on the text next to the warning sign? Also, have you tried clicking on the 'see issues' option that shows in your screenshot? If you could send us a screenshot of the error you get when you try…

If a simple reinstall won't cut it, then the next step would be an advanced reinstall in this case @"Louis22". Let me know of any updates! 

Hey @"YvA" - thanks for bringing this to our attention. Can you please clear your browser's cache and/or try another browser and let me know how it goes? If this persists, I'd appreciate a screenshot of your account's plan page as well. Thank you!

Have you tried quitting and relaunching the app or logging out from your account and back in through the app's preferences since you first noticed this @"Louis22"? 

Hey @"DaedalusWren" - thanks for lettings us know about this. It seems that you're stumbling upon the behavior outlined in this discussion. Can you have a look and let me know if that's the case? Any additional information is more than welcome!

Hey @"mlavdh" - thanks for posting on our Community and sorry to hear you're having issues with this. Can you please navigate your backups page and let me know if you can spot anything there? Thank you!

I was referring to the 3 dots to the right of your folder names @"oli1" - can you give it a go and let me know what you find?

Do you get the option to download your files if you click/tap on the ellipsis button @"oli1"? 

Glad to hear that helped @"James S.95" - let me know if anything else comes up! When it comes to your Desktop app manager, have you tried rebooting your computer? 

Hey @"russellan" - thanks for lettings us know about this. I imagine the rank changes are significant and that's why there's no way to disable them, but let me double check with the team and we'll get back to you. Thanks for your patience and let us know if you have anything else to add or ask in the meantime. 

It seems that the app is still syncing @"WalterWaschlappen". In this case, I'd suggest letting it sync your files until it shows 'up to date' before you try to access your files. Let me know how you get on!

Hey @"slava123123" - thanks for bringing this to our attention. In this case, you can use this form to report this to our team. I hope this helps!

Hi there @"James S.95" - sorry to hear you're having issues with this. Have you tried dragging the Dropbox icon directly to your system tray (shown in your screenshot? This should help, but please let me know of any updates! 

Hi there @"oli1" - sorry to hear you're having issues with this. Can you send us a screenshot of the exact error you're getting when trying to download your files from the website? Thanks so much!

Hi there @"WalterWaschlappen" - sorry to hear about this. Can you please send us a screenshot of the Dropbox desktop app's exact status as shown in your menu bar/system tray and another one of how your folders look so that we can have a visual too? Thank you!

Hey @"Dylansuns" - thanks for using Dropbox and welcome to the Community! Quoting from the relevant help center article, Dropbox Basic, Plus, and Family customers can request files up to 2 GB. For files larger than 2 GB, you can consider using a shared link instead, assuming your collaborators have the needed quota on…

Hey @"Haliph" - sorry to hear about this. Can you try a reinstalling the app using the offline installer from this page directly and let me know if this persists? Thanks!

Hi there @"swissguest" - thanks for bringing this to our attention. Can you please clarify the exact steps you take to do this and send us a couple of screenshots of what you see so that we can have a visual too? Also, what is the Dropbox desktop app's exact status as shown in your menu bar at the moment? Let us know more…

Hey @"HollyPoppyJune" - sorry to hear you're having issues with this. If you made sure that your collaborator is using the correct email address, could you send us a screenshot of the exact error they're getting so that we can have a look too?

Hey @"Lenworth21" - thanks for bringing this to our attention. Can you please send us a screenshot of any errors you might be getting so that we can have a visual too? Any additional information is more than welcome!

Hey @"chernc" - thanks for bringing this to our attention. Can you please send us a screenshot of the options you get when you right click on your files in the Dropbox folder and another one of the Dropbox desktop app's status as shown in your menu bar? Also, how many files are you syncing approximately at the moment on…

Hi @"pixi1235" - sorry to hear you're having issues with this. Can you please send me a screenshot of the exact error you're getting so that I can have a look too? Also, if you're on the Dropbox Basic plan, have you ensured that you're not hitting your device limit? Let me know more and we'll take it from there. 

Are you able to see the file in this folder when you and your team's owner navigate the website @"MaryJDKrane"? 

Hey @"entodoays" - thanks for letting us know about this. Have you tried rebooting your computer and/or quitting and relaunching the app since you first noticed this? If you did, you can also try reinstalling. In any case, please keep us posted! 

Hey @"TomGConsultingLLC" - thanks for using Dropbox and posting on our Community! Just to make sure we're on the same page, can you confirm that you're following these steps? Let us know more and we'll take it from there, Tom. 

We haven't had any similar reports lately @"oscar01". Have you tried reaching out to CsEntry for further assistance? 

There's no way to merge two Dropbox accounts at this time @"Tim M.46". Your best bet would be to move all of one account's content into a folder and then share this folder with the other account (the one you'd be keeping). I hope this helps!