Walter Dropbox Community Moderator

Hey @ndw2010 - sorry for the nudge, but are you still having issues with this? If you do, please reply back with the info Jay requested and we'll take it from there.

Hey @Quilha - did you get the chance to see Nancy's reply?

I see, thanks for the update @MrAlbatross - much appreciated. Can you also send us a screenshot of the exact error you're getting so that we can have a visual too?

Hi there @davidabba - thanks for taking the time to share your thoughts on this with us. Can you please clarify your computer's OS version and the version of the Dropbox desktop app as shown in your menu bar? Also, just to make sure we're on the same page, can you clarify when you first noticed this and if you have…

Yes, you should be good to delete your Documents folder from the Dropbox folder now @Staxman, but please let us know if anything else comes up.

Hey @pancevic - did you get the chance to see Rich's reply?

Hey @IMCCIM - did you get the chance to perform an advanced reinstall as my colleague Nancy suggested?

Hey @Tat2whatever - did you get the chance to see Jay's response?

Hi there @Nedkelski - sorry to hear about your missing files. Can you please log into both of your Dropbox accounts and check your deleted files page and the events page as well? Let me know what you find and we'll take it from there.

Hi @palisadeadvance - sorry to hear you're having issues with this. Can you please let us know more about the problem you're facing? Have you tried clearing your browser's cache or using another browser to see if you get different results? Also, did you check your email's spam/junk folder as well? Let us know more…

No worries @jenip101 - we're always happy to help!

Hey @jenip101 - sorry to hear you're having issues with this. I've just reached out via email to have a further look internally, so take a glance at your inbox and we'll take it from there. Thank you.

Hey @SErc - thanks for the nudge on this. I can assure you that you'll be hearing from Hannah on your ticket soon, but please let us know if anything else comes up in the meantime.

I see, thanks for the update @AndreaB68. Did you completely uninstall the previous version of the app before installing the new one? Also, can you send me a screenshot of how your menu bar looks on your end? When you open the app does the app's icon appear in your menu bar at all?

Hey @pgs1 - have you had the chance to check Hannah's response yet?

Hey @finneganaleu - sorry to hear about this. As a first step, have you ensured that you're logged into the correct (upgraded) Dropbox account on your desktop and web? Can you take a look at your account's settings and the app's preferences and let me know if the emails are an exact match? Let me know more and we'll take…

Have you tried checking your sharing tab if you're able to add it back to your account @SErc?

Sure thing @SErc - let me know what you find and we'll take it from there. On a side note, if their access to the shared folder has been removed by the folder's owner, they'd need to ask the owner to grant them access again.

Are they getting any particular error @SErc? If so, I'd appreciate a screenshot of that too. Also, have they tried clearing their browser's cache and/or another browser?

I see, thanks for the screenshots @SErc - much obliged. Can you let me know what options are you (or they) getting when they click on the ellipsis (…) button?

When you say the folder appeared in faded text, could you maybe forward us a screenshot of how the folder looks so that we can have a visual too @SErc?

Hey @JCheng - thanks for using Dropbox and posting on our Community! While I'm not aware of any issues with Mac OS 26.5 (Tahoe) at the moment, there have been some reports in the past that coincided with an OS update. You should be able to find some relevant threads by searching on our Community, if you'd like to take a…

We're glad to see you're back up and running and thanks for keeping us in the loop too @Dave_P Let us know if anything else comes up in the future!

Hi there @AndreaB68 - thanks for letting us know about this. It seems that you're using the beta version of the Dropbox desktop app which can sometimes lead to an inconsistent experience or unexpected issues. Can you the offline installer from this page and let me know if this persists? Just make sure to toggle off the…

Yes, that would be correct @PSA - let us know if anything else comes up in the meantime!

Thanks for all the updates here and please let us know if anything else comes up in the meantime @Rachel L.

Hey @MrAlbatross - have you had the chance to give this a go on different web browsers?

For anyone who's following this post, please let us know if the newest update for the Dropbox app for Android fixed this for you or not and we'll take it from there, if needed. Thank you all for your reports so far!

Hey @Mrs_Mia44 - did you get the chance to try an incognito window yet?

Hi there @liquidsunshine - sorry to hear about your syncing issue. If you made sure that you're looking at the correct Dropbox account, can you please let us know the Dropbox desktop app's exact status and version as shown in your menu bar? Also, when you navigate your account online, do you see anything reported in your…