Walter Dropbox Community Moderator

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Have you checked what web browsers they're using on their end @"Larsso1980"? 

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Hey @"Larsso1980" - sorry to hear you're having issues with this. Can you please clarify if you notice this with only one particular file, some or all of them? Also, are your clients using individual Dropbox accounts or are they part of a team perhaps? If you could also let me know how you're sharing your files exactly,…

No, your Dropbox plan wouldn't be affecting this option at all @"john1911". Since you already tried reinstalling the app, the next step would be an advanced reinstall at this point. Give it a go when you get the chance and let me know of any updates!

Hey @"john1911" - thanks for letting us know about this. Just to clarify, have you ensured that the relevant option is enabled in the Dropbox desktop app's preferences under the General tab? If it's already toggled on, can you try turning it off and back on and let me know how it goes? Thank you!

Let me know if anything else comes up @"SoundMind72"!

Glad to hear you managed to sort this out in the end and thanks for keeping us in the loop too @"SoundMind72". When it comes to the missing syncing icons, is it possible that there's a 3rd party app or service that might be monitoring your files somehow? 

Does the issue persist even after an advanced reinstall as well @"SoundMind72"?

If you made sure you're using the most up to date version of your web browser(s), it might be caused by an extension you might have installed or another 3rd party app @"samuelhandelman". When it comes to your computer, do you get the same error if you try to open the file after quitting the Dropbox desktop app? 

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"samuelhandelman" - thanks for bringing this to our attention. Can you please send us a screenshot of the error(s) you're getting so that we can have a visual too? When it comes to your web browser, did you try clearing its cache or another one? Let me know more and we'll take it from there, Samuel. 

Did you reboot your computer at all since you first set it up @"emihar"? If you did and this persists, you can try logging out of your account through the app's preferences and then back in. Let me know if the app gets stuck at 'updating 2 files' again and we'll take it from there.

Hey @"nana61" - thanks for using Dropbox and posting on our Community! The best way to achieve this would be through a shared folder. Just make sure to put all the data from the account you'll be dropping and transfer the shared folder's ownership to the new account. Let me know if you have any other questions.

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has now been closed due to inactivity. Thank you for your suggestions here, and if you have another idea to share, please do! 

This idea has just been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

That would be just a test to see if there's some sort of mis-configuration or 3rd party app interfering somehow on your original OS profile @"FredG2". That said, for troubleshooting purposes, can you give it a go and let us know what you find?

Glad to hear it's sorted now and thanks for the update too @"jazzball" - enjoy the rest of your day and see take care! 

Does the issue persist on other browsers as well @"jazzball"? Note that you can see a list of our support web browsers here. 

This idea has just been closed out after a period of inactivity. We appreciate you sharing this with us, and you’re always welcome to submit more ideas in the future.

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"rmhism" - sorry to hear you're having issues with this. Can you send us a screenshot of the last screen you can get to during the installation process so that we can have a look too? Also, have you tried creating a new OS profile and installing the Dropbox desktop app there? 

Did you contact the app's developers as Mark suggested @"aminos1"?

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

This idea has just been closed due to inactivity. Thank you for your suggestion here, and if you have another idea to share, please do! 

Hi there @"devedsmith" - sorry to hear you're having issues with this. Have you tried un-pinning the redundant Dropbox entries from your quick access menu? Let me know what you find!

I see, thanks for the clarification @"SarahSwanston2026" - much appreciated. In this case, I'd suggest an advanced reinstall then. Just make sure to put these files in a folder and then select only that specific folder to sync to your computer through the 'Advanced' options you'll get upon the re-installation. Let me know…