Walter Dropbox Community Moderator

Hey @allann - thanks for bringing this to our attention. Can you please clarify your computer's OS version and the version of the Dropbox desktop app as shown in the app's preferences? Did you try reinstalling the app since you first noticed this? Let us know more and we'll take it from there.

Can you maybe send us a full-page screenshot of what you see in your homepage?

Hi there @alexandremrck - sorry to hear about your deleted photos. I'll be more than happy to look into this internally, but before we switch to email communication can you clarify a couple of things? Have you checked your deleted files page, the events page, the backups page and your sharing page as well for the missing…

Sorry for the late response @GaeMoskito; are you still having issues with this? If you do, let us know here and we'll reach out via email to investigate further.

Hey @Alan Z. - thanks for using Dropbox and happy Monday! You should be able to move your Dropbox folder through the app's preferences by following these steps. As for the files that are inside the Dropbox folder that's not syncing, you'll need to manually move them to your syncing Dropbox folder. I hope this helps and…

Hey @jhopp - just to confirm, are you doing this via the app's preferences under the sync tab or through your Dropbox folder directly?

Thanks for the ticket ID @ctscherer. I was able to locate it in our system and I passed your comments on to the agent who'll be handling your case moving forward. They'll be getting back to you soon, but let me know if you have anything else to add in the meantime.

Hey @yeravgjoe - thanks for bringing this to our attention. The team is aware of this issue and working on a fix. For now, while that specific button in the Sync & Storage dashboard isn’t working, you can easily manage which folders sync to your computer through your Dropbox Preferences instead. Here is how you can do this…

Thanks for clarifying that for us, John. I've just reached out via email to sort this out so please take a look at your inbox and we'll take it from there.

We're happy to hear it's sorted now and thanks for keeping us in the loop too @HansvS. Let us know if anything else comes up in the future and have a lovely week ahead!

Hey @janoroh - thanks for bringing this to our attention. Could you maybe send us a couple of screenshots so that we can have a visual too?

Which specific step from the ones outlined here is giving you trouble @DevaRiver1?

Upgrading your account won't help much as the files don't seem to have made it to our servers @DevaRiver1. That said, have you tried reaching out to our support team as Megan suggested?

We're happy to hear that and thanks for keeping us in the loop too @Thomas I.2. Let us know if anything else comes up in the future and have a lovely weekend ahead!

I see, thanks for clarifying that for me @KaelFish. Were you able to test another network or another OS profile on the affected computer(s)?

Hey from too @KaelFish - thanks for the additional information. Can you please let me know approximately how many files you're syncing in your Dropbox folder and if you have tried adjusting the 'automatic startup' option in the app's preferences? If this persists after rebooting your internet router and/or on another…

Thank you for all the additional information, Jordan. At this point, I'd recommend getting in touch with our support team directly as they'd be better equipped to help further with account and device specific information etc. Let me know if there's anything else to add or ask in the meantime.

We're glad to see you managed to resolved this in the end @apriliss. Let us know if anything else comes up!

So they're not the exact same file, but copies or edited versions of the original files. Can you clarify how you're editing the files in the first place and if you notice the same behavior with smaller files as well or other extensions/types?

I see, thanks for the additional details, Jordan. Can you send me a screenshot showing the different sizes you notice on a sample file?

I see, thanks for running those tests for us, Jordan - most appreciated! Can you clarify the type/extension of the files showing this behavior? Also, if you open a web browser and upload from there, do you get the same results?

I'm happy to hear you managed to sort this out in the end and thanks for keeping us in the loop too, Richard. As for the syncing icons, you can have a look at this help center article for more information.

If you open the Dropbox mobile app and manually upload them from there through the (+) icon what are the results @JordanR?

If the desktop app didn't report 'up to date' after the changes you applied, they might have never taken effect. When it comes to your last questions, note that this would depend on your needs @lpvmc. Selective sync removes folders to make up space while online-only files still exist in your Dropbox folder and you can make…

Hey @JordanR - thanks for using Dropbox and welcome to our Community! Can you please clarify the exact steps you take to upload your photos from your iPhone to Dropbox? Are you using the automatic camera uploads feature or another way? Let me know more and we'll take it from there!

Hi there @clementineballoon - thanks for using Dropbox and posting on our Community! When it comes to deleting your files, you can have a look at this help center article for more information. As for your second concern, you should be able to do it by upgrading your current Dropbox account through the website directly by…

The next step would be a clean, advanced reinstall at this point @linedash. Let me know how it goes!

Hey there @linedash - sorry to hear you're having issues with this. Would you mind opening the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager"? Then please click on the "Processes" tab to see if there are any other processes associated with Dropbox that may be preventing Dropbox from being…

Hi there @cleonxjimenez - thanks for using Dropbox and posting on our Community! As a first step, could you try following the steps outlined here? If that doesn't work, you can try an advanced reinstall as well. Keep me posted anyhow!

Thanks for taking the time to share your thoughts on this with us @PC348. Let me know if you have anything else to add.