Walter Dropbox Community Moderator

Hey all - thanks for alerting us to this issue. I am just keeping the post updated since this is still ongoing as we speak, you can check this out in our official Status page. Our engineers are already aware of the problem and are working actively towards a solution. Thanks for your patience in regards to this matter…

Hey @"shaye" - sorry to hear about this! If I were in your shoes I would also try a re-install using our offline installer from this page. Should this persist, I'd go with the advanced re-install too. If all these prove to be fruitless, I'd go ahead and log a ticket with the Dropbox Support team and let them know about…

Thank you for following up on this Roy - happy to hear you worked through this after all and I appreciate your update on this thread as it might prove to be useful to many users having such issues in the future. Have a lovely day ahead and keep Dropboxing!

Hey there @"inciteimages" - sorry to hear you're having issues while using Paper. Have you tried this on another network? Moreover, could you be so kind and try accessing Paper from another browser ( such as Safari, Mozilla Firefox, or Chrome) or on an incognito window (private browsing on Safari) and let me know if this…

Sorry for that @"jeedee23" - from what I understand your issue here is that the syncing takes more time than expected after re-linking a specific device to your account, right? As for the last part of your inquiry about a "Snapshot" of your data - this is not possible at the moment - there might be some 3rd party apps or…

Thanks for keeping us posted @"x0royx"! I am sorry to hear that this persists for you. If I were in your shoes in this case, I would update my Windows version to see if this is resolved on a newer build. I would also suggest that you took a look here as well to see if there's any tip you could use to resolve this issue…

Hey @"jeedee23" - how are you today? Could you please let me know what your app says at the moment? Is it " Up to date" or still syncing? Syncing that many files can take some time so I would go with Mark's suggestion here - just wait a little bit more until your desktop app states " Up to date". Another thing you could do…

Hey there @"rodduarte" - sorry to hear about this. Could you give our offline installer a go and let me know if you still get this error? In that case, please forward a screenshot of it in your next reply as well. Thanks in advance. 

Hey there @"x0royx" - sorry to hear about this. I have located your support ticket and I have forwarded it to an expert of my team to have a further look into this. In the meantime, since there was a recent issue with some 3rd party apps causing some conflicts on Windows computers, could you please let me know if you are…

Hey there @Doc A.1 - thanks for posting your question here and I hope my message finds you well! As you pointed out, these files would indeed be useless on other machines other than the original, the one that they were created on. From what I understand, it appears that in some cases you've added a shortcut to a file…

Hey there @"dber" - how are you today? First off, thanks for flagging this. Could you be so kind and provide a screenshot ( or more if needed) of this discrepancy in order to have a further look into it? Also, can you please let me know if you have restarted your computer after seeing this at all? Thanks in advance for…

Hey there @"mjguy" - thanks for posting your question here! I am not sure this falls under my scope of expertise since locking folders into read only state is not a Dropbox feature rather than your computer's Operating System. Having said that now, I'd still like to assist with this. If on a Mac device: Select the file…

Hey there @"huldachen" - how are you today? Just checking in on with you on this matter - have you been able to work this out after all?

Thanks for kindly updating me on the matter - sorry to hear this persists for you @"gcorvin". As I see you are in direct communication with a higher level of technicians via ticket, the best route here would be to get back to them directly through the same email chain when you get the chance to reproduce the behavior at…

Apologies for the late response @"gcorvin" - are you still having this issue? Have you tried clearing your Chrome's cache yet? Does this persist for other files as well and/or if you try from another location or a different network? Let me know what you find and we'll take it from there. Thank you! 

Sorry to hear that and thanks for keeping us posted @"Kshni"! For your convenience now, I will give you the exact steps you need to take to do this. Hopefully this will work for you following these: * Click the Dropbox icon in the system tray. * Click the gear icon (Preferences). * Click Sync. * Click Move… (Windows). *…

Thanks for letting us know and welcome to the Community @"wendypetit"! While we do regularly update active Dropbox accounts automatically to the latest version, should we find any issues updating your computer to the latest version, the Dropbox application will let you know that your current version is old. You can always…

Hey all - thank you for your kind updates - much appreciated. @"gcorvin" - Thank you for keeping me posted and I am glad to hear that you were able to work this out in the end. If this persists and gets out of hand, you can always log a ticket with our Support team so we would be able to troubleshoot with all of our tools…

When working with the Dropbox APIs, your app will access the Dropbox service on behalf of your users. You'll need to have each user of your app authenticate with Dropbox to both verify their identity and give your app permission to access their data on Dropbox. Dropbox uses OAuth 2, an open specification, for this purpose.…

Hey @"NLOG" - Welcome to the Dropbox Forum! I am not really an expert on our APIs but I think you should take a look at this page first. If you stumble upon an issue, please get back to us with a screenshot of the error you get ( if any) and we'll take it from there. I hope this helps and let us know how this goes for you.…

Hey there @"gcorvin" , @"jhumn" and @"kathleenjaynes" thanks for keeping us posted! @"gcorvin" Is this still happening for you? Could you please send a screenshot of the error you get in order to have a further look into this as I think this is not totally related to the issue mentioned on this thread?…

I am sorry @"mxoh" - Are you hitting an error following these instructions somewhere? If so, please send a screenshot of it to have a better visual of what is not working for you correctly. 

Hey there @"RichMath" - apologies for the tardy response; are you still seeing this warning when using our latest stable build (50.4.71 at the moment)? I am just writing to let you know that our engineers have been informed accordingly and working actively towards a fix. You can see more about this currently Known Issue on…

Hey there @"narrationsd" - Welcome to our Forum! First off, I wanted you to know that I moved your post to a thread that is relevant with what you described. For your reference, you can take a look at the original post here. Moreover, as you can see on our Known Issues thread (as per the Welcome Banner), this issue is…

Hey there @"jhumn"! Are you getting the same error? Would you mind sharing a screenshot of the exact error message you get? Another thing you could here would be to clear your browser's cache and/or (for testing purposes at least) restore your browser to its default settings by disabling any browser plugins other than the…

Hello there @"Diane357"! Would you mind sharing some more information on this? Thanks!

I am sorry, are you trying to sync groups or just provision them using the Azure AD connector? Did you get the chance to review this page yet? Let me know and we'll take it from there. 

Hey @"Sylvain" - how are you today? Apologies for the tardy response - are you still having this issue? Bear in mind that you might need to perform an advanced re-install to troubleshoot this specific error. Also note, that you can always reach out to our Support team by logging a ticket if this persists. I hope this helps…

Hey there @"mxoh" - thanks for posting your question here. While on the setup process, admins can choose if they'd like to sync AD groups to Dropbox. Meaning that those AD groups would be created as Dropbox groups and have the users added to it. The admin can select whether they’d like to use the same AD group (earlier…

Apologies for the late response @"jhumn". Are you still getting this error message?