Walter Dropbox Community Moderator

Thanks for keeping me posted on this @"ldamico" - how are you today? Since your case is already being handled by a higher level technician, I would suggest that you waited for their update on this matter via email. If there's anything else I can help with in the meantime, do let me know please. Thanks!

Thank you for your kind reply @"Andel" - much appreciated! Glad to hear this helped clear things up and note that I'm always here for you - should you have any more questions, feel free to post them to our Forum and I, or a colleague of mine, will make sure to address every concern you might have in the best possible way.…

Thanks for the additional information @mlavine - I appreciate your elaborate explanation and clarifications on this. I have passed all of your comments to the agent handling your case in order to get to the bottom of this in a timely fashion. Please get back to them with any information you think might help our…

Hey there @"Andel" - thanks for posting your question here. From what I understand you are multi-selecting these photos and downloading them from the website. The expected behavior here is exactly what you described - this process batches the files together under the same zip file when downloaded. The only thing you need…

Hey there @mlavine - how are you today? Are you by any chance using a graphics tablet or 3rd party mouse to perform these actions in the first place? Here's some additional information I was able to find about this behavior - you can always have a look in the original thread for more context and also take a look at this…

Hey All - thank you for using ( and help improve) Paper! This sounds like a great idea - having the ability to export Paper docs as PDF files would indeed be very helpful. Thanks for your feedback about this - I am passing your thoughts and ideas along to the Paper team for consideration! If you have any other ideas or…

Hey there @"STEVEDEL248" - thanks for sharing what worked for you! As you successfully pointed out, the issue you've been experiencing is probably due to a limitation of the applications that you're using to open the files in question. In short, there are files that your applications can't process correctly because they…

Thanks for keeping me posted Leonardo ( @"ldamico")! Sorry to hear this persists for you. Maybe try installing the latest build of Qt5? Also, did you check all of my suggestions in my previous communication? Can you make sure that you have all the required libraries for our software to run? Bear in mind that Dropbox…

Hey there @"ldamico" - sorry to hear about this. Can you try a complete, clean advanced re-install for me and let me know how this goes? Just a few things to note here: 1. Make sure you're running our software on a supported configuration as per this article which also provides more information on the system requirements…

No worries @"kranorzor" - we're always here to help! Thanks for using Dropbox and flagging this issue with us too. I appreciate your patience in regards to this matter and we'll make sure to post any updates on this on our forums. Have an awesome day too!

Hey there @"AustinJ1"! Apologies for the tardy response - are you still having issues with this? In order to bring this to the attention of other developers, I have moved your post from the "Share an Idea" section. If you can provide any more information about your specific case in the meantime, it would be very helpful.…

Thanks for the swift update on this one @"kranorzor"- I appreciate it. As outlined in our recently updated Known Issues thread, this is already under investigation and our engineers are actively working towards a fix. We'll make sure to post an update on the Forum as soon as we get to the bottom of this problem with this…

Hey there @"lo6" - how are you today? From what I understand you are trying to share a folder that contains other shared folders. Can you browse the content of the folder you are trying to share and see if there's any subfolder left there with the little two people icon on them? One way to by-pass this would be to…

Hey @"kranorzor" - sorry to hear about this. Can you let me know if you happen to be under Vodafone's ISP network as there have been some users reporting issues with that specific Internet Service Provider? Have you tried to reproduce this behavior on another network at all? Also, for troubleshooting's sake, could you…

Hey there @"shanny242" - welcome to the Dropbox Community! Let me give you some more context on this now please. The “Connect a Computer" feature is an optional way to install the desktop app to your computer by getting the process started on your mobile device. You should be able to just cancel out of the screen at any…

Hey @"cccome" - thanks for posting what worked for you - glad to hear you got this sorted out in the end. @"samurai023": I have just provided you with an update via email - let me know when you get the chance to see it. Cheers! [EDIT: Quick note on this: Our latest stable version of the desktop app seems to have resolved…

Thanks for the elaborate reply @"AdrianDoidge" - much appreciated. Sorry to hear about this cumbersome situation. One thing that crosses my mind is that something did not go well when un-linking and re-linking this particular device. The permissions' error you get is usually fixed by performing an advanced re-install.…

Hey there @"samurai023" - sorry to hear this persists. I have reached out to you via email to see into this issue together. Check your inbox at your earliest convenience and reply to my email to get started! Thanks in advance for your response and cooperation so far. Have a great day ahead and talk to you via email!

Hey @"Toontje" - thanks for posting your question in our Forum! From what you described, I can tell you that this is actually expected behavior. Backing up what @"Mark" said here and wanted to also add some more context. When you start using Smart Sync, your current files will not set to online only by default. Only the…

Thanks for the swift response @"samurai023" - I appreciate it. In regards to the security settings that might be causing this, take a look here. Another thing I would check now is the number of the files inside your Dropbox folder as the performance of the Dropbox application starts to decline after reaching about 300,000…

Hey @"samurai023" - I am sorry to hear about this. Let's see what could be causing this now. First off, bear in mind that often, the antivirus or security software on your computer blocks Dropbox from completing the startup process. To see if this is the issue, follow these steps: A. Temporarily disable any antivirus or…

Hey there @Eileen1966 - I hope you had a marvelous weekend and wishing you all the best for the upcoming week! As per your inquiry now, I have two things to point out: 1. If the trial you started was purchased through our website, you should be able to cancel it via your account settings. On that page you're able to…

Glad to hear you figured this out in the end @"AdrianDoidge" - thanks for keeping us posted! What you described is normal actually, as when you wish to re-install (or re-link) the Dropbox software and want to avoid re-downloading all of your files from the server, you need to choose the "Advanced" setup option during the…

Hey @"3079" - welcome to our Community! Can you please tell me if you're trying to access this file from the web on your computer or a mobile device? Do you have the applications needed to open PDF files on this machine? Have you tried another browser other than the one you currently use? Could you send the steps you take…

Hey @"Splinter" - thanks for the heads up! I moved your original post here as well to keep things neat - no further actions are needed from your end, no worries. :wink: As per your API related question, make sure to subscribe to this thread so you'll get an update when a member of my team writes back here with more…

Hey there @"Splinter" - nice catch! Should the date modified time appear not to match the time you'd expect based on your timezone I would advise to perform the following steps. Firtsly, confirm that ‘Automatically detect timezone’ is checked on your profile's page and make sure that the timezone of your computer is set…

Hey there @"HS4" - sorry to hear you feel this way - I'll try to help with this now. First off, these "AppleDouble files" - the (._) files - are generated by your Mac device(s), not Dropbox as @"Rich" has clearly outlined in his reply. Having said that now, kindly note that the issue you're seeing is a Mac issue that…

Hey there @"soliddesigns" - thanks for letting us know about this and sorry to hear that. As I would like to help in any possible way with this, I located your existing support ticket and I provided you with an update there. Check your inbox when you get the chance for my email. Thanks for using Dropbox and have a great…

Hey @"ddbr6" - sorry to hear about this cumbersome situation. From what I understand you are on the annual Dropbox Plus plan. You can take a look here to double check this if you like as well. The other way to see this would be to go to your account's billing tab. I have already found your existing ticket in our system and…

Hey @"Githaiga" - hope this finds you well! First step here would be to change your bandwidth settings . To do so: * Click the Dropbox icon from the system tray or menu bar (or right-click, on Linux). * Click the gear icon (Windows and Mac), then select Preferences… * Click Bandwidth (Windows or Linux).* On a Mac,…