Walter Dropbox Community Moderator

Hey there @"Vera77" - can you first try re-installing our software using our latest stable build of the desktop application as 53.4.66 just got out (yesterday) and let me know if you notice the same behavior? Let me know how this goes please! @"Kevin H.22" Thank you for sharing all the troubleshooting process you went…

Or perhaps the browser's? Have you tried this on other ones other than the one you usually use to see if this persists? You can also try clearing your browser's cache or even an incognito window or private browsing mode. One thing to note here is that all of our servers are located in the US. Your connection speed to…

Hey there @"Rowanpp227" - how are you today? Sorry to hear you're having issues with cancelling your subscription - let me help with that. I have created a support ticket on your behalf to work on this together. Check your email's inbox ( associated with your forum's profile) for my email and we'll take it from there.…

Hey there @"bourgom"! Can you provide some more information on this or share a screenshot so we can have a visual of the problem you described as well? Also, can you let me know if you are running the latest stable version of our desktop app ( currently 52.4.60) ? What does it say when you hover your mouse over the little…

Hey there @"JMurph2015" - how are you today? I am writing to let you know that while there aren't any plans to implement such function at the moment, I have made sure to pass all of your comments and suggestions to the dev team for review. Thank you for this feedback. Should you need anything else, just let us know! 

Hey All, First off, thanks for taking the time to share your thoughts and ideas on how to improve our features and functionalities moving forward - I'll make sure to pass your comments to the team as feedback! In the meantime, mind that, as our @"Ed" has already outlined here, there are no plans to implement such feature…

Glad to hear that Jim ( @"jimdolphinrecht"). If you ever have any other Dropbox questions, you know where to post them :wink: Cheers!

Hey there @"per02"! I will pass your comments along our dev team for consideration - thanks for this feedback. In the meantime note that you could probably tackle this by adding more space to your account through referrals bonuses or other promotions or moving files that don't need to sync out of your Dropbox folder. The…

Hey there @"jimdolphinrecht" - thanks for using Smart Sync! Can you please let me know if you have rebooted your computer after upgrading to our Professional plan at all? If this does not get you started, I would also try unlinking and re-linking the computer anew. Last but not least, please take a look at this thread…

Hey there @"JeffR18" - welcome to our Community! You'll need to download the desktop application on all devices and log into the same account. Once the desktop app states "Up to Date" on every computer, you'll be fully synced. Note that changes made to a file in the Dropbox app on one device should appear in the app on…

Hey there @"Bschally" - how are you today? Since I understand you're having trouble cancelling your subscription, I have reached out to you directly via email to help with this. Reply to my email and we'll take it from there. Have a lovely day ahead and talk to you via email. 

Hey there @"alhembd" - how are you today? From what I understand, you must be getting the error "Can't establish secure internet connection" on your desktop application. This can be usually caused by an antivirus, firewall, security program, proxy or VPN configuration blocking the Dropbox desktop client as all connections…

Glad to hear this helped @"slampert352"! Thanks for using Dropbox and have a lovely week ahead! This thread is closed due to inactivity. Please feel free to create a new topic here. 

So you're missing your avatar icon as shown in your screenshot (the little icon on the top right of the page) when you log in normally via a Chrome window? An extension or a plugin you use might be causing this then @"Trophies" - you can try disabling them one by one to see which one is preventing visual elements from…

Thanks for following up on this one @"Russ B.3" - I appreciate it and I am happy to hear you managed to resolve your concern in the end. Have an awesome weekend :sunglasses:

Can you please send me a screenshot of this page Dave (@"Trophies")? Does this persist on an incognito window? If I had to guess, I'd say that you are already logged into your account on your Chrome browser since the behavior you mention would be justified only if you were to be re-directed to your own account's homepage.…

Hey there @slampert352 - nice to have you on board! To my knowledge so far, there isn't currently a limit to how many members you can add to a shared folder. Have you tried inputting more email addresses ? One thing to note here would be that you might hit a "You've hit the limit of invites you can send per day. Try again…

Hey @"Trophies" - sorry to hear that! Does this persist on other browsers? Are you by any chance already logged into your Dropbox account? If so, try finding your avatar on the top right corner and you'll be able to see if that is the case. Let me know what you find and we'll take it from there. Thank you!

Hey there @"mcfc_4heatons" - sorry to hear about your syncing issue. As I'd really like to help resolve this, I found your existing ticket on our system and relayed all the details of your problem to the technician that is currently handling it. They'll get back to you via email as soon as they have an update on this…

Thanks for the considerate reply @wgilbert3 - very much appreciated. I am glad I was able to point you towards the right direction Bill and note that I remain at your disposal; should you need anything else, just let me know! Thanks for using Dropbox and have a lovely weekend!

Hey there again @"Loni H." - I just got to see this post ( I have already replied to you here). Can you share some more information about your current situation so as to see how we could move forward from this point? When you say you cannot add an exception on your work computer, I guess you're referring to the…

Hey there @"Loni H." - sorry to jump in on this, my colleague @"Sanchez" is out of office currently on a vacation leave. However, I'll be happy to help in the meantime. In regards to what you mentioned now, kindly note that the Dropbox desktop client uses the ".dropbox.cache" folder as a staging area to download your files…

Hey there @"v-wasmit" - sorry to hear that. Can you first make sure you're following these steps here to do this? To learn more about user provisioning with the AD Connector you can also refer to this page. Having said that and as I'd really like to help with this, can you elaborate on what exactly is not working for you…

Sorry for any confusion this might have caused so far Bill. What I was referring to was the expected behavior of your computer's OS. The "Favorites" section does not provide an arrow for any of the entries listed there as also shown in your screenshot - this is why I said this was expected behavior. This option is…

Thanks for the screenshot @wgilbert3 - much appreciated. As I expected, this is a functionality that comes from your computer's operating system - everything seems normal. What you see and describe is actually normal and expected behavior. Having said that, I am passing your comments along to the team as a suggestion for…

Hey there @"Russ B.3" - how are you today? Were you able to resolve your concern in the end? Since we're all here to help, let us know and we'll take it from there if needed. Thank you!

Hey there @wgilbert3! Have you restarted your Windows 7 device as a first step to look into this issue? Can you also let me know if your desktop app is running and "Up to date" on both devices? Also, while I think this might be an OS specific configuration, would you mind sharing a screenshot of what you described so we…

Hey there @"CathyAK" - thanks for pointing this out! I have asked an expert of our team and will get back to you on this matter once I have an update. In the meantime, thank you for your patience and have a lovely day ahead!

Sorry to ****** into this @"josemreuss" but if you have had recent accidental deletions, I would advise to start by going to your Events page. This is the place where all changes such as edits, adds or deletes are logged and should point you toward the right direction. Let me know what you find please and we'll take it…

Sorry to hear you're still having issues with this @"CatherineTodd"! In order to fix this issue, you should open the 'Activity Monitor' utility on your computer, normally located under Applications > Utilities, and see if there are any other processes associated with Dropbox that may be preventing Dropbox from being…