Walter Dropbox Community Moderator

No worries @"CB65" - we're always here to help. Glad we could exclude Dropbox from the equation - have you checked other factors that could be causing this? Having said that and even though that's not within my scope of expertise, have you tried clearing your (Windows) File Explorer search history to see if this will…

Hey @"Pr0vider" - sorry to hear that! Would you mind if I reached out to you via email to the email address you use for your Forum's profile to have a look into this internally with all of my tools available? Let me know and we'll take it from there! 

Sorry to hear this @"sfclevenger"! If you're still unable to open the files in question when Dropbox is not running, then the issue lies within the file(s) themselves and/or another program on your computer. Note that as Rich said above the Dropbox app doesn't open files; your operating system and the application for a…

Can you open these files when you're not running our app at all? To help isolate this issue, could you please try quitting the Dropbox application by using the following steps: * Click the Dropbox icon in your system tray * Click on the gear icon in the Notifications panel and select "Quit Dropbox" Should this persist with…

Hey there @Elya - sorry to hear this! Your best bet here would be to check the file's history (if it is a folder, check within the folder itself). If you check the previous versions of the file and see that it was accessed from another computer, you can delete it off of that computer to stop it from reappearing in your…

So you have these Word files inside your Dropbox folder but when you try to open them nothing happens? Are you getting any errors by any chance @"sfclevenger"? Mind sharing a screenshot? 

Thank you for keeping me posted @pollycat! I've passed your additional comments along to the experts handling your case and gave 'em a little nudge as well - they should be reaching out soon so make sure to check your inbox regularly. If there's anything else I can do, please let me know!

Hey Sharon ( @"sfclevenger") - sorry to hear about this cumbersome situation - I'll try to help! Let's take a look into this together! First off and to make sure we're on the same page, can you please let me know if you are running the desktop app or the mobile application on your Surface Pro? If you're running the desktop…

Thanks for the speedy update on this @"CB65" - most appreciated. As I'd really like to see into this and to help isolate the issue here, could you please try quitting the Dropbox application by using the following steps: * Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux) * Click on the gear icon…

Hey there @pollycat - sorry to jump in on this and apologies for any inconvenience this might have brought so far. I just wanted you to know that I have been monitoring this thread as well and I have also passed your comments along to the expert handling your case internally. At this point I would suggest that you continue…

Hey there @"CB65" & @"hendo42" - sorry to hear about this issue with your Windows' File Explorer. As a first step, could you please try a clean, advanced re-install of our software using our offline installer and let me know if this persists? Moreover, would you mind sharing a screenshot of the error message you get ( if…

Nice question you got there Jared ( @"Jared N.")! When you unlink a device from your account the link breaks so your security page shouldn't show the unlinked devices at all and the app would prompt you to login again. Hope you'll find this helpful and I remain at your disposal Jared. Let me know if you have any further…

Thanks for keeping me posted @"clango"! Sorry to hear about your issue with IcedTeaWebControl panel - have you reached out to them and ask what could have caused this? In any case, you should be able to run the daemon using the following command: ~/.dropbox-dist/dropboxd For more useful commands check this Help Center…

Thanks for the elaborate response David ( @"davidboxer"). I understand your track of thought here and I'd really like to help with this in any way I can. Therefore, I found your open case within our system and will work on it with the agent currently handling it, if you don't mind. The conflicted files created by this…

Hey there @"davidboxer" - sorry to hear about this ( I saw you posted here as well - I'll reply to you here) From what I understand, your computer must have been running the older version of our desktop application and hadn't been connected/updated in some time so when this computer was connected, it added files or folders…

Hey there @"ajwaxman" - glad to hear you managed to resolve your concern :wink: I've moved your post in the Developers & API section of our Forum too in case you have any further inquiries or additions on this. Thanks for using the Paper API and have a lovely day!

Sorry to hear about this @Elfreda S.! I've passed your comments along to the expert handling your case and gave them a nudge so you should be hearing from them as soon as they have the chance to fully review it. Moreover, I would like to assure you that such sensitive operations are always a priority and may sometimes…

Have you tried another browser yet @"nolastan"? 

Hey @"nolastan" - great question you got there! You should be on your template's edit mode to add a placeholder text. (On your Paper doc, go to the ellipsis (...) button on the upper right corner, select templatise and then select text that you want to convert into placeholder text and press the first icon on the left in…

Thanks for the update @"clango" - how long has it been stuck on this message? Note that we currently support the following desktop environments: * Ubuntu (Unity) and GNOME Classic, full support using the package in our installation page. * XFCE is supported if the corresponding Nautilus dependencies are installed. * GNOME…

Hey there @"JoeyCht" - sorry to hear that, I'll try to help! From what I understand you must be using a Windows mobile, right? Would you mind sending a screenshot of the problem to make sure we're on the same page? All things considered, have you tried installing the desktop app? Give this installer a go and let me know if…

Hey there @"spaul" - sorry to hear about this. Can you tell me the exact steps you take to do this as I am not able to reproduce this on my end? Once I unshared the folder it became a normal folder immediately (without the 2 little people icon on it). Moreover, currently, there's no way to share a folder that already…

Hey there @"Nand" - how are you today? I can see a colleague of mine has provided you with an update via email. Refer to that email for more information about your case and in the meantime, let me know if there's anything I can help with. Thanks and have a lovely weekend!

Hey there @"clango" - sorry to hear about your syncing issue. Can you please try re-installing the app using our offline installer and let me know if this persists? If it does, please send a screenshot of the error you get. Also, make sure you're running a supported configuration and that you're actually logged into the…

Hey there @"zdavidross" - thanks for posting your question here; I'll be happy to provide some more context on the CAPTCHA challenge for you. As you know, CAPTCHA pages and other security features have been put in place to prevent abuse and protect our users and services too. To pass the CAPTCHA challenge now, you need to…

Thanks for elaborating on this @"undegroundalien" - most appreciated. I can assure you that your feedback is always welcome and monitored. We're always looking for our users' input when creating the next version of the Dropbox app this why I made sure your comments are passed along to our dev team. Have a lovely day!

Thanks for keeping me posted @"Aelea" - I appreciate it. Glad to hear you figured this out! Having said that now and for additional context note that there are a number of factors that can affect the speed you upload files to and download files from the Dropbox servers, I'll try to list the most common causes here. They…

Hey there @"huldachen" - nice to hear this was resolved after all for you! @"Rowanpp227" - You can see if you're on an upgraded account on your account's plan tab ( this way you'll be able to determine if you are on a basic free plan or the Plus one). If you need more assistance with this, refer to the email you received…

Sorry to hear you felt this way @"undegroundalien" - it wasn't my intention at all. As I do understand the importance of this, I thought it would be nice to gather all feedback to pass along to the team so as to voice your concerns and requests. I know it's not optimal and I wish I could help more than this.

Thanks for the update @"Kevin H.22" - Happy you managed to resolve your concern in the end. Feel free to reach back should you need anything else. Take care!