Walter Dropbox Community Moderator

Thank you for your kind reply Guy - I am glad we could figure this out together. In any case, I wanted you to know that I have gathered all of your feedback in regards to this issue and I will be passing them along to our dev team for consideration - thank you for that! Once again I am happy we sorted this out and note…

Thanks for the additional info Paul - much appreciated. Since I'd really like to help with this, I ran an internal search and found your support ticket. I have consulted with the agent handling your case and sent you some additional information on your specific case via email. Check your inbox at your earliest convenience…

Hey @"vamps503" - welcome to our Forum and thanks for posting your question here! Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page. If that is the case, please review the following articles for more…

Hey there @"Chauhan" - Welcome to our Forum! Are you still having issues with this? If so, please provide any information you think might help us understand the problem you are dealing with so we can then in turn assist in any way we can. If I understood correctly and you'd like to export the photos you have on Dropbox,…

Hey there @"yorkccoh" - welcome to our Community! I am sorry to hear about this - could you verify that you are running our latest stable version (49.4.68 ) and share a screenshot so we can get a visual of this as well and provide next steps if needed? Thanks!

Glad to hear this was resolved @"GillesB-EXO" and thanks for using Smart sync! Should you ever come up with any Dropbox question or issue, please let us know. Have a great week!

Hey there @"Paulgi" - how are you today? Apologies for the late response, are you still having this issue? 

Hey @"Roseartist1" - welcome to the Community! Sorry to hear that - have you taken a look in your events page ? Let me know what you find please!

Sorry to hear about this @"GillesB-EXO". As it seems there might be a problem with the Dropbox software currently installed on your computer so I'm going to have you do a reinstall - as a first attempt to fix the problem. Below are the steps to do this (just make sure you save and quit ALL programs that access files in the…

Have you tried re-installing the desktop application?

Thank you so much for keeping me posted during the whole process @"LeeStKilda" - glad to hear this worked for you! If you have any questions, feel free to post it here and we'll be glad to help. Have a great day!

Hey @"LeeStKilda" - thanks for posting your question in our Forum! If you haven't done this yet, can you perform an advanced reinstall and let me know if you still have this issue? Give this a shot and let me know if this persists. If you still get the "Connecting" message, I would suggest to look for an antivirus,…

Thanks for the additional info @"Ozone" - much appreciated. From what I see now, the issue you are seeing may be due to the fact you are trying to place Dropbox on a different drive other than the one running your computer's operating system. To help resolve this issue, could you maybe try locating Dropbox in the same…

Hey @"Ozone" - are you still experiencing this? In addition to all the troubleshooting steps you have already taken to resolve this issue with starting up our desktop application, could you please give our offline installer a shot and let us know if you still get the same error. If this persists, please attach a screenshot…

Thanks for the update @"David K.124"! First off all, note that making a file “Available offline” makes a local copy of your file within our mobile app. The file can be then viewed offline and will sync with Dropbox. If any changes are made to the file while you are offline, the changes will be synced once your device is…

Hey @"JB_CM" - welcome to our Forum and thanks for posting your question here! As a first step in this case, can you try another browser or an incognito window on the browser you use to see if this is caused by an extension or plugin you currently utilize? You should be able to see the (...) more button if you have already…

Thanks for keeping me posted @"David K.124" . Can you please try updating your mobiles' Operating System and the version of the mobile app you use ( just check for any updates within your mobile device's app store) and let me know if you still see the same options? Another thing to note here is that our mobile app is a…

Glad to hear this Tessa - thanks for keeping me posted. Should any other question come up, let us know and we'll take it from there. Thanks again for posting your question in our Forum and have a wonderful week ahead!

Hey @"David K.124" - how are you today? I am sorry to hear about the confusion this has caused and I'll try to clear this up now. First off, your offline files are stored in the app’s cache folder - this is why you weren't able to locate them in your SD card. On your Android device, you can access these files using a…

Hey @"TessaW" - welcome to the Forum! You will need to unlink the wrong account and then connect the correct account. Follow these steps to unlink a computer: 1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock 2) Click on the gear icon in the Notifications panel and select 'Preferences' >…

Hey @"trangvann" - thanks for posting your question here and welcome to our Community. You can now adjust your document's size and quality using the new "save quality" slider bar on iOS mobile devices. To do this, follow the steps below: On iOS mobile devices: 1. From the Edit screen, tap the icon with the three sliders at…

Hey @"bettijohn" - welcome to the Dropbox Community! Just backing up Mark here - we do provide discounts for non-profit organizations and educational institutions. You can see more about this here and contact Sales directly using this form. Hope this helps and let me know if you have any further questions about this. This…

Thanks for letting us know about this @"stoes40toes" - glad to hear you got this resolved. Should you ever come up with any other Dropbox questions, let us know and we'll be glad to help! Have a wonderful weekend! 

Thanks for letting me know @"jschlade"! I have located your support ticket with our team and provided you with an update via email. We can take it from there now, if you don't mind. Will be waiting for your response to have a better look into this. Thanks!

Hey @"jschlade" - did you get the chance to work on Rich's suggestions - is this persistent on other browsers as well? Thanks in advance for keeping us posted. 

@"Rich" I am looking into this and I will make sure to update this thread once I get my hands on more specific information about this.

Hey @"TheAtanaGroup" - welcome to the Dropbox Community! Sorry to hear about this - let's have a look into it now. The low disk space error you see is likely coming from your computer's OS and is referring to your local hard disk space. If you see that you are still well below your quota on the web, it is probably…

Hey @"KH-MLC" - thanks for using out Forum to post your question! Did you get the chance to review Mark's suggestion? Did this work for you now?

Hey @"DD2002" - welcome to the Dropbox Community and thanks for reaching out! This specific message you are seeing "Device is locked" is generated by Apple for security reasons. As you already know, your device needs to be told to “Trust" the computer you are plugging into before Dropbox will be able to read any…

Glad to hear your sorted this out @"Ian_A6"! Just a quick note on this is that this option is available for iOS's v.92.2 onwards and some of our other improvements include a better text file support since the previewing is improved and we also introduced text editing for more than 120 file extensions! Thanks for using our…