Walter Dropbox Community Moderator

Hey there @"dfouni" - how are you today? Have you rebooted your computer after upgrading at all? Bear in mind that if you wish to re-install our software and don't want to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process. Then you need to choose…

Sorry to hear this persists Paul. This actually may be related to a feature on newer Samsung OS versions called App Optimization. It is designed to freeze applications that are deemed to be untouched by the user and may interfere with some background services. You may find this setting by: * Go to your system (not our…

Hey there Paul ( @"Paul K.11") - how are you today? It sounds like you the issue you are experiencing my be due to a setting in your Dropbox app. To ensure that everything is optimally configured can you please follow these steps and let me know what you find? On Android: * Open the Dropbox app * Tap the menu * Tap…

I'd hate to speculate about this as it's not officially supported at the moment @"Axiom2018" - do keep me posted on your findings though; I'd appreciate it. If there's anything I can do to help in the meantime, please let me know.

Thank you for the additional information @"Axiom2018" - much appreciated. While we don’t officially support Debian, people have reported building from source on Debian. Your results may vary though. As long as your drive is formatted in ext4, you should be fine. Also note that Dropbox uses Qt 5.5, and as such needs the…

Hey there @"spike1968" - Happy Monday and apologies for any inconvenience this might have caused so far. From what I understand you're running our desktop app and you got stuck at "Starting" - correct? The solution to this problem usually comes from the user's end as we don't have a way to tamper with your connection in…

Thanks for the update @"Axiom2018"! Have you tried installing our software normally and then point the Dropbox folder to the drive you'll be using ( the ext4 )? If so, are you still getting this message? Also, could you please verify that your device's setup is meeting our minimum requirements and that it's actually…

Hey there @"Axiom2018" - sorry to hear about this. If you have formatted your drive to be ext4 you shouldn't be getting this message. Note that if you received a notification and you are running ext4, it may be because you are also running ecryptfs. Ecrypfts is not supported. Could this be the reason behind this? 

Glad you managed to tackle this and should you need anything else, just let me know @"samarik"! 

Thank you for your elaborate response and sharing all of the troubleshooting you've done so far - I appreciate the helpful screenshot too @"deeuu"! Since this seems to be very account specific, I'd need to have a better look into it with all of my tools available. Therefore, I have reached out to you via email directly to…

Thanks for the clarifications @"samarik" - glad to hear you managed to resolve your concerns. For more context now, note that our desktop application uses the ".dropbox.cache" folder as a staging area to download your files in small chunks - this is part of the syncing process. Sometimes antivirus programs will pick up…

Hey there @"samarik" - nice screenshot :wink: As per your inquiry now, could you please shed some light on what exactly is your concern about this? Are you having a problem setting an exclusion on your Windows Defender? Any clarification would be highly appreciated. Thanks!

Thanks for the additional information @"deeuu" - I appreciate it. Could you let me know if this persists on other browsers or a private browsing window? Also, is it true that this occurs on folders that are generated from 3rd party apps that are connected to your Dropbox account - did I get this correctly? Thank you in…

Hey Folks, For all of you affected by this, just wanted you to know that we're investigating this. I'll make sure to let you know more about this as soon as I have an update. Thank you for your patience!

Hey there @"deeuu" - sorry to hear about this. Could you please let me know if this happens on another browser other than the one(s) you've used so far? Would you mind sharing a screenshot of the problem (omitting personal information)? Thanks!

Glad to hear this helped Bryan - thanks for letting me know too :wink: Should you ever come up with a Dropbox question, you know where to find us! Have a good one @"BryanEss"! 

Sorry to hear about this @vscript - I have passed your comments along to the team and nudged the expert handling your case, informing them on your current status - thank you for the feedback; we appreciate it whether positive or negative. In addition, I can see that our higher level technician has provided you with an…

Hey there @"BryanEss" - sorry to hear you're having this issue. Can you try installing our latest stable version found here ( currently 55.4.171) and let me know what you find? Thanks! @"alhembd": Glad to hear you managed to resolve this after all - thanks for the update!

Hey there @"Sunnielynne" - sorry to hear about this! As we're getting a lot of these reports lately I want to have a better view of this issue. Therefore, I found your existing ticket in our system and replied to you there. Check your inbox for my email and get back to me there with additional information to have a look…

Thanks for sheding some more light on this one @"Mark"! Also, @"JoshuaVance" , let us know if this works for you! 

Sorry to hear about this Joshua ( @"JoshuaVance") - is this error coming from Dropbox? Have you tried contacting Microsoft directly? Let me know of any updates! 

Thanks for keeping us in the loop and posting your workaround as well @BMCBret - sorry you had to go through all this. Glad to hear you managed to resolve this in the end though. Should you ever stumble upon an issue as such, log a ticket with our team to have this investigated if needed. Happy Monday!

Hey Paul (@"Paul G.46"), you should be able to pause the sync and move your Dropbox folder on the desired location - supposing it's on a supported format, or try using the "Advanced" option when re-installing our software. Let me know how this goes ( and perhaps share a screenshot of the error you get if you're still…

Sorry to hear this persists @"zocland"! Have you tried another browser? Keep in mind that if those files would put your account over quota ( if you're on a basic account that is 2 GB) - what you describe might as well be normal. You can see how much space you're using currently on your account's plan tab. If you're still…

Supposing that you moved your Dropbox Folder to your D drive the right way and your desktop app is showing "Up to date" now - meaning that you're fully synced, then you should be able to delete them from your C drive without causing any issues to your Dropbox account @"ehillman3308"! Hope this helps and let me know if you…

Are you having an issue @"8054509056448"? 

You could have her check her spam folder as well since you're sure about the email address you use @"BMCBret"! Keep us posted!

Thanks for pointing this out @"Rich" ! Microsoft has recently removed the ability to add Dropbox as a place in Office 365 - documented here, that is probably why you don't get that option any more. Having said that, all users should still be able to edit their files using the Open button on our website. Hope this clears…

Hey there @"Southweststucco" - have you tried downloading the files you want to work on and open them locally on your ( Windows I imagine) computer? Keep me posted! 

Thanks for the response @atdpath! If you have the desktop app running on your computer, then you must have it there too. Can you look inside your Dropbox Folder and delete it from there if you do? If not, send a screenshot of the problem to get a better understanding or even log a ticket with our team so we can help with…