Walter Dropbox Community Moderator

Hey there @"Alienart34" - welcome to our Community! Did you have the chance to check what Rich suggested? Keep in mind that syncing your files can take time should you have many or large files. Just because the files have been placed into the Dropbox folder doesn't mean the syncing is instantly fully completed. When the…

You can speed this process up by changing your bandwidth settings if you like @"Paul A.25"! Remember that Dropbox doesn't use all of your bandwidth normally. Nevertheless, you can change that by manually setting the upload/download speed following the steps outlined here. Just keep in mind that setting your Upload to Don't…

Welcome to our Forum @"stoes40toes"! From what I understand you have run out of quota (available space on your Dropbox account) and you'd like to remove your access from shared folders to free up some space. Keep in mind that you can always see how much space you currently use on your account's plan page and in…

Sorry to hear this persists Nicholas. From what I understand, the issue is coming from within the Microsoft applications directly - not Dropbox - so this sounds like an issue on their end and it would be great if you could reach out to them with your questions about the message you are being prompted with. As I'd still…

Hey @"Jim B.45", Sorry to hear about this - let's see into this together! First of, are you running the latest stable version of our desktop application (47.4.74)? If not, you can find it here. Another quick question to help with this: are you having the Dropbox Folder on your main HDD - meaning the one where your…

Hey @"akaraetteh", Just a quick note on this, keep in mind that 47.4.74 is already out and I would suggest to download it from here as quick as possible as this is always the first step in order to continue troubleshooting if needed. If possible, could you also let us know what your desktop is reporting ? If syncing is…

Please let us know if this helped after all @"Tombromgrove"! 

Hey @"Tombromgrove", Just to add some additional information to what @"Mark" said. The issue you seem to be having is probably be due to a limitation of the applications that you're using to open the files in question. This means that there are files that your applications can't process correctly since they have file paths…

Hey @"Paulgi", Thanks for the additional info - much appreciated. I am sorry to hear you are still having this issue and I would really like to have a look into this. First of, we regularly update active Dropbox accounts automatically to the latest version and the only way to avoid this for now would be to uninstall the…

Hey @"Dianehelen", Thanks for reaching out about this. Keep in mind that sharing and downloading are two different things. You can share a folder using the any of the available options as described here . If the other party does not use the desktop app to sync the folder in question to their account/device(s) and try to…

Hey @"04052018", Thanks for the additional info - much appreciated. Even though this is not within my scope of expertise since this is clearly an Apple thing, I was able to find this for you. To disable the Red Badge Alerts on Dock Icons in Mac OS X, you can open System Preferences from the  Apple menu and choose…

Hey @"Korky K." , Thanks for reaching out! The "Downloads" folder is a default one where all the downloads you initiate from your browser go to. This is specific to your browser (and computer) settings and is not related to Dropbox. There are ways to change the default location of your (browser's) downloads depending on…

Hey @"nikinparis", Thanks for the additional info. Since you are on a basic account you shouldn't get prompted with this message - would you mind reviewing this and let me know if it helps with this? Moreover, could you please check if you have the latest versions of the Dropbox and Office apps installed on your mobile…

Hey @"babureddy79" , thanks for reaching out about this. You stated that you have already permanently deleted these files and please feel free to correct me if I'm wrong but when this type of deletion occurs, the files and their backups (no matter what version history your account is entitled to) are immediately removed…

Hey @"faroutsider" , Happy to hear that you're up and running again - glad I could help with this. Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . [This thread is now closed. If you experience further…

Hey @"faroutsider", Thanks for reaching out about this. To do this you need to make sure you save and quit ALL programs that access files in the Dropbox folder on your Mac first. Then , follow these steps: 1. Download the newest version here. Then, stop Dropbox (If needed): * Click the Dropbox icon in the menu bar at the…

Hey @"Rich", Thank you for bringing this to my attention! I have infromed our community manager about this and we're actively working on it. If there is anything I can do in the meantime, just let me know. Cheers, Walter

Hey @"Sink", Thank you for writing in about this, I appreciate the screenshot. First of, can you let me know if you are able to open this file locally on any of your devices after downloading the actual file? As I see you get this error when on Safari, so could you be so kind and let me know if this persists on other…

Hey @"mig42" , I would like to look into this! Dropbox was experiencing some temporary issues yesterday as stated here, so it might have affected your services. Our engineers have been working on this, it should be fixed now. Can you please try again and let us know how this goes? If you still get an error, a screenshot…