Walter Dropbox Community Moderator

Hey there @"jary_capstone" - how are you today? Would you mind elaborating for a bit on this one as I am not sure I understand completely? Are you trying to upload using the website or are you using our API in any way maybe? Can you send me a screenshot of the problem or the last screen prior to the step you stumbled upon…

Thanks for your swift update on the matter @"flh" - I hope my message finds you well. I think macros are document specific but I would suggest that you used a more specific web search to find out more information about them. That said, I wish I could help further with your queries, yet sadly, they're not within my scope of…

Thanks for the update @"flh" - have you asked Microsoft about this directly? Another thing I would do in this case would be a search within the document itself to find the macros and verify that I need them (or not). Let me know what you find please.

Hey there @"flh" - I hope all's well at your end and thank you for posting your question here. First off, could you let me know if you get this error message when you work on this file with our desktop app completely closed? If it does, please send me a screenshot so as to have a visual of this too. Also, are you by any…

Sorry for jumping the gun here @"davidboxer" - I've un-accepted my answer as the best one here and I'll leave this up to you from now on. I understand this is not optimal as you'd be needing to download your files/folders in smaller batches as you mentioned and I'll make sure to pass your comments to the team for review as…

Sorry to interfere here @"arkroyal" (as I won't be able to help further at this point since it's not within my scope of expertise); have you by any chance try unlinking SQLBak from your account's connected apps tab and linking it anew? In any case, please keep us posted! 

Glad to hear you figured it out @"Bonnie K.4" - thanks for the reply to let me know about it as well. If there's anything else you'd like to ask, don't hesitate to let me know! In the meantime, thanks for using Dropbox and enjoy the rest of your day Bonnie. [This thread is now closed by moderators due to inactivity. If…

Thank you for the additional information @"arkroyal" - most appreciated. From what you mentioned, I understand that the setup you are using has the Dropbox folder on a NAS drive. As this Help Center article outlines, the Dropbox folder should not be installed on a Network Attached Storage (NAS) drive. Read on for more…

Thanks for the swift response @"Bonnie K.4" - much appreciated. You should be able to see a green downwards arrow next to your offline files now. If you don't see this at all, please send me a screenshot of what you see. In addition, you should be able to preview offline files natively in the Dropbox app if: 1. The file's…

Hey there Tom - sorry to hear about this. From what I understand, the setup you are using has the Dropbox folder on a NAS drive. Dropbox could be presenting this behavior because network file systems do not send messages when files change. When Dropbox first starts it will do a deep file scan and will detect changes and…

Hey there @"Bonnie K.4" - how are you today? Could you please let me know if you are running our latest version of the mobile app? Note that the most recent versions is 110.2 - are you running this one? Also, do you happen to have any pending updates for your mobile's OS in general? Let me know and we'll take it from…

Hey there @"arkroyal" - sorry to hear about this. To begin with now, could you send a screenshot of the exact error you get please? Also, do you get the same error when trying to copy these backups on other locations maybe? Thank you in advance for any additional information you think might help our investigation. 

Thanks for the speedy response @"rachelstevefl" - most appreciated. Note that I have removed your personal information from your post for security reasons - please refrain from sharing such information on a public Forum in the future (this is for your own privacy). As per your inquiry now, since I will be needing all of my…

If there's no such button, is it possible that you're on a basic plan ( the one that comes for free) under the account you're currently logged in then @"rachelstevefl"? What does your accoun's tab report at the moment? 

Hey there @"ccarp" - thanks for posting your question in our Forum! Sorry to be the bearer of bad news here as it's not possible to password protect your Dropbox folder, or any of the folders inside for that matter. This is because Dropbox isn't a network drive and our software has no control over access to the folder. The…

Hey there @"Frenchstarter" - sorry for the tardy response. Are you still having issues with this?

Hey there @"ahles" - apologies for the tardy response. I will have to get back to you soon as I check back with the team on this one. In the meantime, could you please let me know if you've heard of our Domain insights and account capture features? Also, have you used our domain verification and invite enforcement or…

Could you tell me how exactly are you uploading those photos @"studiojbs" and provide a screenshot of the problem as well please? Also, do you notice the same behavior on all files? In addition, even though it's not my field of expertise, I would also check that I have Layers checked in the Save dialog when saving the file…

Thank you for this feedback @"GollyRojer" - I'll pass your comments to our dev team for consideration. In the meantime, note that you should be able to move your Dropbox Folder anytime supposing that your user account must have permission to write to the desired location and that the drive must be in the correct format.…

If you didn't get it at all when re-installing I'd suggest that you logged a ticket with our support team so we can look into this internally with all of our tools available. If you find any troubles with this, let me know and I'll reach out via email from my end. Thanks in advance @"GollyRojer"! 

Hey there @"GollyRojer" - sorry to hear about this. You should have gotten an "Advanced" option when re-installing our software on your computer normally which in turn would enable you to point your Dropbox Folder to your pre-existing one. Did you see that at all? When you re-install the Dropbox software and you do not…

Hey there @"blizzrdof77" - how are you today? I understand you are getting a permissions error - could you please send me a screenshot of the exact error message you get to make sure we're on the same page? From what I understand the solution to the OP's inquiry was simply quitting our desktop app and re-launching it. Note…

Thanks for the additional information @"me5531"! So you get an error when you try to move your files from your Dropbox Folder (on your computer) to your external drive, right? Would you mind sending a screenshot of the exact error message you get so as to send you the most appropriate next steps? In addition, as you…

Sorry to hear you're having troubles using our software @"me5531" - would you mind elaborating on what exactly is not working for you? If you want to move your Dropbox files to an external drive you should be able to do so normally supposing the external drive is one of a supported format ( NTFS for Windows, HFS+ or APFS…

Hey @nikhilcartoon - sorry to hear you're having this issue. Have you tried switching browsers, clearing your browser's cache or even an incognito window (for Chrome) or Private browsing window ( for Mozilla Firefox and Safari) ? Let me know what you find and we'll take it from there if needed. Thanks!

Hey there @"HollisQueens" - sorry to hear that. Should you wish to re-install the Dropbox softw avoiding to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process. Then you'll need to choose the parent folder of the existing Dropbox folder as the…

We're still working on this anonymous - thanks for asking! I'll make sure to get back to you once I have more news on the matter - thank you for your patience! Happy Monday!

Sorry to hear about this @"Vicon"! First off, are you meeting all of our minimum requirements as per this page? More specifically, Dropbox needs the following software to work on desktop environments: * Glibc 2.19 or higher * GTK 2.24 or higher * Glib 2.40 or higher * Libappindicator 12.10 or higher * Nautilus 3.10.1 or…

Hey there @"lukearr" - thanks for the report! As I'd really need to take a deeper look into this to see what's going on, I've found your existing ticket in our system and replied to you there. Check your inbox for my email and we'll take it from there. Thanks! 

Hey there @"JMS2018" - thanks for your report. Can you please let me know if this persists across several browsers? Have you tried an incognito (for Chrome) or private browsing (for Safari and Mozilla Firefox)? Also, have you tried to access Paper on another WiFi or over cellular data (if possible)? Thanks in advance for…