Walter Dropbox Community Moderator

Hey there @"rodduarte" - sorry to hear about this. Could you give our offline installer a go and let me know if you still get this error? In that case, please forward a screenshot of it in your next reply as well. Thanks in advance. 

Hey there @"x0royx" - sorry to hear about this. I have located your support ticket and I have forwarded it to an expert of my team to have a further look into this. In the meantime, since there was a recent issue with some 3rd party apps causing some conflicts on Windows computers, could you please let me know if you are…

Hey there @"Doc A.1" - thanks for posting your question here and I hope my message finds you well! As you pointed out, these files would indeed be useless on other machines other than the original, the one that they were created on. From what I understand, it appears that in some cases you've added a shortcut to a file…

Hey there @"dber" - how are you today? First off, thanks for flagging this. Could you be so kind and provide a screenshot ( or more if needed) of this discrepancy in order to have a further look into it? Also, can you please let me know if you have restarted your computer after seeing this at all? Thanks in advance for…

Hey there @"mjguy" - thanks for posting your question here! I am not sure this falls under my scope of expertise since locking folders into read only state is not a Dropbox feature rather than your computer's Operating System. Having said that now, I'd still like to assist with this. If on a Mac device: Select the file…

Hey there @"huldachen" - how are you today? Just checking in on with you on this matter - have you been able to work this out after all?

Thanks for kindly updating me on the matter - sorry to hear this persists for you @"gcorvin". As I see you are in direct communication with a higher level of technicians via ticket, the best route here would be to get back to them directly through the same email chain when you get the chance to reproduce the behavior at…

Apologies for the late response @"gcorvin" - are you still having this issue? Have you tried clearing your Chrome's cache yet? Does this persist for other files as well and/or if you try from another location or a different network? Let me know what you find and we'll take it from there. Thank you! 

Sorry to hear that and thanks for keeping us posted @"Kshni"! For your convenience now, I will give you the exact steps you need to take to do this. Hopefully this will work for you following these: * Click the Dropbox icon in the system tray. * Click the gear icon (Preferences). * Click Sync. * Click Move… (Windows). *…

Thanks for letting us know and welcome to the Community @"wendypetit"! While we do regularly update active Dropbox accounts automatically to the latest version, should we find any issues updating your computer to the latest version, the Dropbox application will let you know that your current version is old. You can always…

Hey all - thank you for your kind updates - much appreciated. @"gcorvin" - Thank you for keeping me posted and I am glad to hear that you were able to work this out in the end. If this persists and gets out of hand, you can always log a ticket with our Support team so we would be able to troubleshoot with all of our tools…

When working with the Dropbox APIs, your app will access the Dropbox service on behalf of your users. You'll need to have each user of your app authenticate with Dropbox to both verify their identity and give your app permission to access their data on Dropbox. Dropbox uses OAuth 2, an open specification, for this purpose.…

Hey @"NLOG" - Welcome to the Dropbox Forum! I am not really an expert on our APIs but I think you should take a look at this page first. If you stumble upon an issue, please get back to us with a screenshot of the error you get ( if any) and we'll take it from there. I hope this helps and let us know how this goes for you.…

Hey there @"gcorvin" , @"jhumn" and @"kathleenjaynes" thanks for keeping us posted! @"gcorvin" Is this still happening for you? Could you please send a screenshot of the error you get in order to have a further look into this as I think this is not totally related to the issue mentioned on this thread?…

I am sorry @"mxoh" - Are you hitting an error following these instructions somewhere? If so, please send a screenshot of it to have a better visual of what is not working for you correctly. 

Hey there @"RichMath" - apologies for the tardy response; are you still seeing this warning when using our latest stable build (50.4.71 at the moment)? I am just writing to let you know that our engineers have been informed accordingly and working actively towards a fix. You can see more about this currently Known Issue on…

Hey there @"narrationsd" - Welcome to our Forum! First off, I wanted you to know that I moved your post to a thread that is relevant with what you described. For your reference, you can take a look at the original post here. Moreover, as you can see on our Known Issues thread (as per the Welcome Banner), this issue is…

Hey there @"jhumn"! Are you getting the same error? Would you mind sharing a screenshot of the exact error message you get? Another thing you could here would be to clear your browser's cache and/or (for testing purposes at least) restore your browser to its default settings by disabling any browser plugins other than the…

Hello there @"Diane357"! Would you mind sharing some more information on this? Thanks!

I am sorry, are you trying to sync groups or just provision them using the Azure AD connector? Did you get the chance to review this page yet? Let me know and we'll take it from there. 

Hey @"Sylvain" - how are you today? Apologies for the tardy response - are you still having this issue? Bear in mind that you might need to perform an advanced re-install to troubleshoot this specific error. Also note, that you can always reach out to our Support team by logging a ticket if this persists. I hope this helps…

Hey there @"mxoh" - thanks for posting your question here. While on the setup process, admins can choose if they'd like to sync AD groups to Dropbox. Meaning that those AD groups would be created as Dropbox groups and have the users added to it. The admin can select whether they’d like to use the same AD group (earlier…

Apologies for the late response @"jhumn". Are you still getting this error message? 

Hey @Wojtek - Welcome to the Dropbox Community! First off, let me start by saying that I am sorry to hear about this cumbersome situation. I understand that you don't like applications tampering with your machine and I would like to help as much as I can with this. Moreover, as this is not currently possible due to the…

Hey @"jhumn" - Welcome to our Community! I am sorry to hear about this, would you mind sharing a screenshot of the error you get in order for us to have a further look into this? Thanks!

Hey @"gssby707" - how are you today? I was referring to the Dropbox mobile app's latest version - for more information about third party apps or services, I would suggest that you contacted them and ask directly what's been going on. If there's something I can do from my end to help with this, do let me know. Thanks. 

Hey there @"gssby707" - Welcome to our Forum! I am still able to upload multiple photos to a Facebook post on our latest version of the mobile app (96.2) - are you having any issues with this at the moment? As for uploading to eBay, I am not using it so I won't be able to reproduce on my end. Have you tried doing this and…

Hey there @"njdjninja" - Welcome to our Community and thanks for posting your question here. Can you make sure you have not tampered with the file's extension? If for example you upload a .mov file, the name of the file has to end in .mov for other applications/programs to recognize and be able to open it normally. Is it…

Thanks for using Paper and welcome to our Community @"kbarros"! As we collect and track all feedback requests to inform ongoing development of Paper I've gone ahead and put your request on our list. It would indeed be helpful to insert new lines while using LaTeX with a shortcut like [Shift+Enter] as you mentioned! Thanks…

Hey @"AirArt" - welcome to our Community and thanks for posting your question here. From what I understand you must have been downgraded from a Dropbox for Business team account - this is probably why you don't see the phone number in your Admin's console any more since you are on a free team now. Keep in mind that our…