Walter Dropbox Community Moderator

Thanks for the swift response with this screenshot Jess - much obliged. Can you also let me know if you have already cleared your cache ( as per my previous post on this thread)? Also, have you restarted your mobile at all lately? Does this persist when you use only cellular data, your wifi or both? Can you perform some…

Thanks for your report @"JessKris" - could you send me a screenshot of the problem too please? Thanks!

Hey there @"vdauv" - sorry to hear about this and apologies for the tardy response. Can you please let me know why you're not able to open this file (or files) online? Are you getting an error? If so, could you share a screenshot so we can have a visual too? While we're at it, have you tried any other browsers other than…

Hey there @"birdenvy" - sorry to hear that! Could you please let me know if you're running our latest version of the mobile app (it's 114.2 for iOS devices)? Could you please try to clear the cache on your app and then sign out and back into your Dropbox account? Also, I see you mentioned an older version of the iOS on…

Thanks for the additional info @"cdavison23" - much appreciated. Sorry to repeat myself yet I would like you to try opening this file (or files) with our app completely closed (you mentioned that you closed it but restarted it). If you get this error with our app closed this means that the file(s) in question might be…

Glad to hear this worked for you Heide ( @"heide")! Should you ever need anything else, feel free to ask; we'd be more than happy to assist. Thanks for using Dropbox and have a lovely weekend! 

Glad I could help @"eliaska"! Should you come up with any other Dropbox question, please let me know. Until then, have a wonderful day!

Hey there @"eliaska" - how are you today? What you describe is actually normal and expected - you can't have a Dropbox Folder (your in this case) named after a drive's letter. The default Dropbox Folder that is created when you first install our software is just like any other folder on your hard drive, but with syncing…

Hey @"Sandhu" - thanks for the updates. How are you today? As I am not able to see your last screenshot, would you mind sending it again? In any case, it looks like you're trying to backup the Dropbox folder using iCloud. It is not possible for us to offer support or suggestions when using iCloud. You can use more than one…

Thanks for the reply @"cdavison23" - how are you today? From what I see in your screenshot (very helpful, thank you for that) the files you're talking about are .fdx files (Final Draft files) - do you have the appropriate software to open those files on your affected device? Could you share a screenshot of the error you…

Can you share a screenshot of the exact message @"Sandhu"? 

The best way would be to compare them first and then delete the ones you don't need - just to be on the safe side @"Sandhu"! Let me know if you need anything else and thanks for your swift reply.

Hey there @"Sandhu" - how are you today? As you wish to re-install our desktop app and you do not want to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process. Then you need to choose the parent folder of the existing Dropbox folder as the location…

Hey @"cdavison23" - sorry to hear that! Could you please provide a screenshot so I can have a visual too please? Also, have you restarted your devices lately at all? Note that our latest version of the desktop app is 58.4.92 and on your iPad it should be 114.2. Are you running these versions? Moreover, is your desktop app…

Glad I could help figure this out @"DaveDeS"! Should you need anything else, just let me know. In the meantime, have a lovely weekend ahead and keep Dropboxing :grin: Cheers! [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask for help from the Community…

Why don't you share a link to the folder you need them to have directly? Note that they won't be able to edit in this case, yet they'd be able to download so as to get a copy of the files inside the folder. On the other hand, if you'd like to collaborate on this folder, share the folder with them directly. Let me know if…

Thanks for the swift response Dave - most appreciated. You won't be able to move files on this page as this specific page is your account's homepage. From this section, you can access: * Notifications: new activity since the last time you used Dropbox or Paper. * Starred: files, folders, Paper docs, and Paper folders that…

Hey there Dave - I understand you'd like to move some of your files to another location other than your camera uploads folder. Could you let me know if you're using the desktop app, the mobile app or just the website to do this? Are you getting any error by any chance? If so, would you mind sharing a screenshot so I can…

Thank you for following up on this @"JCIII" - I appreciate the additional comments as well - thank you for your feedback! As mentioned, I have already passed your comments along to our dev team in my internal report. If there's anything else I can do, please let me know and I'll be happy to help!

Hey folks ( @"office11" & @"chriscsullivan")! Thanks for reporting this problem here. Without you, other customers could've experienced the same issue. I have already relayed all the details of your problem to our engineering team. From this point onwards, they’ll evaluate the problem and work toward a solution. I can’t…

Thanks for the reply @"JCIII" - much appreciated. I hope this finds you well and thank you for this feedback! We are always looking for user input when creating the next version of our mobile app and I will make sure your comments are passed along to our development team. In the meantime, what you could do is this: Export…

This is indeed the latest stable version of Chrome @"office11" - are you still having this issue? Have your cleared your cache recently? Does this also persist on incognito for you (just to eliminate other factors such as browser extensions or plugins etc.)? Thanks for your patience and cooperation on this one as well.

Glad I could help @"TheGaffer13"! Should you have any more questions, please let me know. Thank you for using Dropbox and have a lovely day too. Cheers! 

I understand @"office11" - I'm also extra wary when it comes to software updates, especially betas which are experimental builds and can lead to all kind of deficiencies. Just out of curiosity, which version of Chrome are you currently using? I am attaching a screenshot to help find it:

Sorry about this @"office11" - have you updated your Chrome recently ? I am actually updating mine to v.69 which should resolve this issue as my colleague Alexandra4 mentioned in the a previous reply (you'll find her post in the second page of this very thread). I am putting it here for your convenience. Spoiler To provide…

Thanks for the additional information @"TheGaffer13" - how are you today? Can you please let me know if you have tried to do this with a file only - just as a test to see what this kind of action actually does? Give this a go and let me know the results. Additionally, the message/warning you're seeing is referring to your…

Hey there @"office11" - sorry to hear this. As we've been getting such reports for a while now, I moved your post here to keep things neat. Take a look at what other users posted about this Chrome specific error and if there's anything further I can do from my end to help, please let me know. In the meantime, have a lovely…

Hey there @"JCIII" - how are you today? From what I understand you must be referring to your Offline files (correct me if I got this wrong) since unlike the desktop application, our mobile app does not automatically store files locally on your device. This is because we want to be mindful of resource constraints mobile…

Hey there @"TheGaffer13" - could you please elaborate on what exactly you'd like to accomplish as I think I am missing something here? From what I understand you'd like to delete your photos that were automatically uploaded to your account which then in turn synced with the 3rd party app(s) you use like iPhoto to free up…

Thanks for the additional info @"jary_capstone" - much obliged. As this is not within my scope of expertise, I have moved your post here so the right people can see and get on it. If there's anything else I can do from my end to assist in the meantime, do let me know.