Walter Dropbox Community Moderator

Hello there again @"Sparklesperson" - how are you today? Glad to hear you managed to find this helpful article about your Windows computer and the integrated feature that saves your screenshots on your pictures library. Should you ever need to enable/disable the syncing of your screenshots you can do it in Preferences of…

Where are you getting it exactly @"davidnelson"? Have you updated your antivirus program to its latest version, thus updating its database? If you don't mind me asking, which program are you using that results to this message? Let me know what you find and we'll take it from there. In any case, thanks again for posting…

Hey folks ( @engage & @lukeyo) - happy Monday! @lukeyo: Spot on, Luke - this is indeed a feature that hasn't been rolled out to all users yet. @engage: It seems like I jumped the gun here - apologies for that (I just got too excited about this :stuck_out_tongue_winking_eye:) Our Paper team is currently in the process of…

Hey there @"ChrisJones2112" - that sounds...fishy (or better yet, phishy :grin:) Could you please tell me the exact sender of this email and if it reached you to the email address you use for your Dropbox account? Alternatively, a screenshot would help identify if this is a legit email sent from us or a malicious attempt…

Sorry to hear you feel this way @"Kristwithak" - is there anything I can help with? I understand that you've resolved your issue by now, yet, if you'd like me to have a look into it for you, please attach a screenshot in your next response and feel to provide any information you think might help our investigation (such as…

Great, thanks for the additional information @"cjchristensen8" - much appreciated. Could you let me know if you notice the same behavior on another browser and if so, provide me a screenshot of the problem so I can have a visual as well? Thanks!

Hey there @"cjchristensen8" - sorry to hear that! Could you tell me how exactly are you generating this shared link in the first place? Also, is the image available on your Dropbox account? If not, restoring it via your deleted files page should restore the functionality of your shared link(s) as well. In any case, please…

Thanks Jason - I appreciate it. I have just sent you an email so we can work on this together. I also went ahead and removed your personal information for your own safety. Check your inbox for my message when you get the chance and we'll take it from there. Thanks for your patience and cooperation so far too @"jasonroy".

Sorry to hear this Jason - would it be OK with you if I reached out to the email address you use for your forum's profile to look into this internally and send this to an expert of my team to have a further look into it, if needed? Let me know and we'll take it from there @"jasonroy"! 

Hey there @"jasonroy" - sorry to hear about this. Note that I moved your post here since your case seems to be related to this and we've had some similar reports from other users lately too. Could you take a look at the troubleshooting process we have gone through and let me know the results? Let me know what you find and…

Let me know how it goes when you get the chance @"Abara1". Thanks and until we speak again have a lovely weekend!

When it does, do you get an error message from your browser at all @"Abara1"? Also, did you go through my other suggestions maybe?

Sorry to hear this persists for you on other browsers too @"Abara1". And what is the exact error message you get? From what I understand your browser must be timing out - could you send me a screenshot of the problem so I can have a better understanding? Also note that the next best thing here would be to have the person…

Sorry to hear about this @"rake" - could you please elaborate on this one for me? Are you getting charged about an account and you'd like to cancel it? If so, you can use our self serve look-up tool to locate and verify the account that it relates to. To then cancel your subscription, log into the account in question and…

There should be some content under the header for you to be able to collapse/expand (using the arrows shown in my screenshot) for that purpose @"engage"! Does this help? Also, do you notice the same behavior on other browsers too?

Thanks for the additional information and all the extra troubleshooting you performed so far @"Jlameyer313" - I've just sent you an email so we can work on this together. At your earliest convenience, check your inbox for my message and we'll take it from there. Thanks again for your patience and cooperation so far. Talk…

Sorry to hear this persists @"Jlameyer313" - would you mind if I reached out to you directly to the email address you use for your forum's profile so we can have a look into this internally with all of my tools available? Downloads work fine on all browsers on my end so I will need more information to investigate what…

Hey there @"Jlameyer313" - sorry to hear about this. Can you let me know if you have rebooted your computer and router since you first got this error message? Also, does this persist on incognito window? Have you cleared your browser's cache lately by any chance? Moreover, do you get this exact error message for all of…

Did you click on the bookmark icon maybe @"engage"? The arrow ( to the left of the header itself) works fine for me here. I am attaching a screenshot for you to see clearly which icon(s) I was talking about. Click that arrow to collapse/expand the section's content. I hope this helps!

Of course you can @"engage"! You can add an H1 or H2 by using the formatting toolbar or the shortcuts listed below. * H1: Type # and press space, then type your header * H2: Type ## and press space, then type your header * H3: Type ### and press space, then continue typing (you can also add an H3 by highlighting and…

Hey there @"Mivasair" - sorry to hear about this. As you probably know, the message you are seeing is generated by Apple to keep your information safe meaning that your device needs to be told to “Trust" the computer you are plugging into before Dropbox will be able to read any information from that device. Could you…

Thanks for the confirmation @"therealsomeguy" - I have just sent you an email. Check your inbox when you get the chance and we'll take it from there. Thanks for your patience and cooperation; until we speak again, enjoy the rest of your day!

Sorry to hear this persists @"therealsomeguy". May I reach out to you directly via email to the email address you use for your Forum's profile to look into this together, internally and with all of my tools available? Let me know here and we'll take it from there.

Hey there @"therealsomeguy" - how are you today? Since you use macOS, you noticed requests for additional permissions, such as an authorization dialogue box requesting your computer username and password, a request to turn on Accessibility, or a request to turn on Automation. Authorizing permissions with these dialogue…

Yes, that would require the original sender to do this @"Abara1" - in the meantime, as I aforementioned, you can try another browser. Keep me posted on your progress. 

Hey there @"Abara1" - sorry to hear about this. Do you get an error maybe? Would you mind sharing a screenshot too? In addition, have you tried any other browser other than the one you originally used? Let me know what you find and we'll take it from there. PS: An easy way to tackle this would be to have the sender of the…

Sorry to hear that @"Mongrot" - are you still having this issue? If so, for how long has it been stuck at "Starting" on your device(s)? Would you mind sharing a screenshot of the message on the desktop app to have a visual too? Also, are you using Windows or Macs? Let me know and we'll take it from there. 

Sorry to hear that @"Djboissy"! As we're actively working on a resolution with @"JessKris" at the moment, I have brought this to our experts' attention and will let you know more about this as soon as I have an update. If you'd like me to reach out to you via email so I can send your case and all the relevant information…

I just sent you an email @"JessKris" - check your inbox and get back to me there so we can work towards a resolution asap. Thanks again and talk to you via email soon!

Thanks for the additional information and your speedy response Jess. Would it be OK if I reached out to you via email to the address you use for your forum's profile directly so we can work on this together as it will be easier to have an expert look into it this way?