Walter Dropbox Community Moderator

Hey there @"Danisc" - sorry to hear that! Can you please let me know if you're running the desktop app on both of these computers and if they both are "up to date"? Do you see the syncing icons on your files on both machines? Dropbox takes time to transfer files between your computer and our servers while most standard…

Hey there @"Takeshi1" - sorry to hear about this. Can you first ensure you're meeting all of our minimum requirements as per this page: https://www.dropbox.com/help/desktop-web/system-requirements ? Also, would you mind sending a screenshot of the error too? Let me know what you find and we'll take it from there. 

Hey there @"cateyes" - how are you today? Syncing your files can take time if you have many or large files. You should be seeing a blue icon on the file itself while in the syncing process and, as you mentioned, you'll also get an estimated time on how this process is going to last while you are also able to change your…

Thanks for the additional information @"tobytobywan" - much appreciated. Are you running the desktop application (stating "Up to date" that indicates you're fully synced) at the moment? As you're able to preview those files in our website, I guess that you're missing a codec in your computer (essential for this type of…

Best thing that comes in mind at the moment would be to quit the desktop app when accessing your files and re-launching it after you have viewed them @"Angel336". Alternatively, you should be able to achieve this by looking at them via the website since you won't be editing them in any way. I hope this helps to some extent…

Hey there @"Angel336" - sorry to hear about this. I'll try to help! From what I understand you're opening your Dropbox files locally on your computer (while using our desktop app) - just to view them and this alters the timestamp of the last modification's exact date and time when you view them online (on our website)…

Hey there @"NG3" - how are you today? Could you please clarify if you're referring to the desktop app, the website version or our mobile application? Thanks!

I don't think so @StefC - wildcards such as this one can be used for accessing those Excel spreadsheets' hyperlinks to your PDF files only on Windows computers also running our desktop app, having the Dropbox Folder in the same location as you, in order to point to the exact same filepath. Moreover, all users will have to…

Hey there @StefC - how are you today? Let me shed some light into this so you can have a clear view of why it's happening and you can decide if you'd like to share a folder with those PDFs with your colleague after all. Read on for more context: In Microsoft Excel, you can create links in a workbook to another workbook or…

Hey there @"tobytobywan" - sorry to hear about this; let's have a look into this. First off all, could you send me a screenshot of the problem so I can investigate further? Also, are you able to preview those files in the website? Last but not least, can you look at the Dropbox icon in your menu bar and see if it is done…

Glad to hear this worked and thanks for keeping us in the loop @"Shepsl". If you ever come up with a Dropbox question, please let us know. In the meantime, have a maginificent weekend!

And make sure to let us know how this went as well @"Shepsl". Thanks!

Sorry to hear about this @"chikki53"! In this case, I would advise to log a ticket with our team, explaining this so as to get further assistance with your account specific inquiry. You can let me know the ticket ID so I can get on it if you like when you do :wink: If there's anything I can help with from my end, please…

Roger that @"maritimeseven"! I just sent you an email so we can have a further look into this. Check your inbox for my message and we will take it from there. Thanks for your patience and cooperation so far. Cheers!

Hey there @"Shepsl" - how are you today? Could you please provide me with a screenshot of the exact error you get on your desktop and if possible try to install our latest stable version in the meantime? Let me know how it goes!

I just sent you an email too Chris - check your email's inbox for my message and we'll take it from there. Thanks again @"ChrisJones2112"! 

Glad to hear you managed to resolve your concern in the end @"Richard P.44"! Should you ever come up with a question - or issue for that matter - please let me know. Thanks for using Dropbox and have a lovely day ahead! 

Thanks for the affirmation @"auser52"! I just sent you an email to the address you use for your forum's profile so we can have a more in-depth look into this together. Check your inbox for my email and we'll take it from there. Thanks!

Funny thing what you mention @"maritimeseven" - would it be OK if I reached out to you via email to the address you use for your profile here so we can look into this together with all of my tools available? 

Thanks for the swift response and screenshot @"maritimeseven" - most obliged! From what I can tell this issue is not related to Dropbox whatsoever as this process (i.e. the "ManagedClient" one) is not coming from us. Just to make sure and isolate this issue, could you please try quitting the Dropbox application by using…

Thanks for the additional info @"Richard P.44" - much appreciated. From what I understand (note that this is not within my scope of expertise in any way) when you run the System Restore your computer tries to restore a placeholder file from your external drive (yes, I noticed the " D:\ "part on that file's path) and fails…

Hey Richard - sorry to hear about this! Have you asked Microsoft directly as this error is coming from your Windows computer's directly and not Dropbox? What I was able to find is that this issue can happen in Windows computers due to various reasons. Some of them are: 1. System files corruption or missing 2. Hard disk…

Glad I could help @"Vasquez0689" - should you need anything else, just let me know. Thanks for using Dropbox and enjoy the rest of your day too Michael! 

Yes, that's expected since you're manually uploading your photos @"dbwontsync" - read on for more context: Currently, photos and videos can upload while the Dropbox app is active and for a short time after it is dismissed, as you have noticed as well. After that time iOS applications' policy restricts us from continuing to…

Thanks for the speedy response @"Vasquez0689" - much appreciated. Your Dropbox folder is just a normal folder on your hard drive (on cumputers that run the desktop app VS accessing your account via a web session). This means that you can drag and drop files into the Dropbox folder and those files will be moved instead of…

Hey Michael - how are you today? Could you please let me know if you're running our desktop app at all on this computer (the one you'll be using to do this)? If so, just copy or move the folder into your Dropbox Folder and let our app sync the changes you made. I hope I am making sense here and please let me know what you…

Hey there @"maritimeseven" - sorry to hear about this. Since you are experiencing high CPU usage from our desktop app, you may want to review the following article first which covers common causes of high CPU usage and the steps to resolve these: https://www.dropbox.com/help/desktop-web/high-cpu-usage If you are unable to…

Hey there @"dbwontsync" - how are you today? As a frist step to fix this issue, could you please turn on Background Uploading following these steps? 1. Open the Dropbox app. 2. Tap the "Home" tab. 3. Tap the gear icon :gear: 4. Select “Camera Uploads.” 5. Toggle "Background Uploading" to "on." (Or, if it's already set to…

Hey Folks - thanks for your reports here; most appreciated. Could you please let me know if it would be OK with you if I reached out to you via email to the address(es) you use for your forum's profile(s) to have a more in-depth look into this for you? In the meantime, could you also reply here with screenshots (and/or any…

Not at the moment @"johnnyauburn" - sorry to keep you waiting, yet, I'll ask the team for you though and I'll make sure to post here when I get an update on this. Should you need anything else in the meantime, please, let me know. Once again, thanks for showing your interest in this feature - I'll pass the feedback on to…