Walter Dropbox Community Moderator

As you describe this, it seems like a Chrome specific issue to me @"RBiOS" - could you provide a screenshot to make sure we're on the same page please? Thanks!

Hey there @"RBiOS" - sorry to hear about this. Could you please confirm you're using these steps to export your PDF files? * Open the file you’d like to export in the Dropbox app * Tap the ellipsis (..) on the top-right and select “Export”. You will now see two rows of apps. * In the lower row, tap “Open In…” - this will…

Let me get back to you on that as soon as I have an update @"Pikamander2". For the time being, to all of the affected users, I would suggest logging a ticket with our team so we can have a look into this with all of our tools available. Thanks for your understanding and cooperation on this one. Happy Halloween! 

Glad to hear that @"deanefelter" - thanks for letting me know too! Should you ever come up with an issue or question in the future, do let me know and I'll be happy to help! Thanks for using Dropbox and have a wonderful day/night ahead. Oh and Happy Halloween :jack_o_lantern:

Sorry to hear about this @"dollyonline". Could you please send me a screenshot of the problem at hand so I can have a visual too? Also, does this persist on all files of this type or some? How are you uploading those files to begin with? Are you using the automatic camera uploads feature or are you importing these files to…

At this point I would suggest that you unlinked your comcast account and login using the gmail credentials @"deanefelter". Follow these steps to unlink a computer: 1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock 2) Click on the gear icon in the Notifications panel and select 'Preferences' >…

Hey there @"Cyril_linux" - apologies for the delayed response. If you're sure you're running our desktop app on a supported configuration meeting our minimum requirements, the next thing to check here is security programs such as antivirus and firewalls, while this could also be related to your proxy (or even VPN if you…

Hey there @"deanefelter" - happy Monday! First you need to decide which account you'd like to keep and log into it on all of your devices. If you need help with unlinking and re-linking the right account, please take a look here: https://www.dropbox.com/help/mobile/unlink-relink-computer-mobile If you'd then like to merge…

Sorry to hear about this @"Lydia29" - I'll try to help as much as I can. It's true that we won't be able to help further than this with cancelling a subscription you purchased through Google's Play Store since your billing information and therefore your subscription is administered by them, not us. Having said that and as…

Hey there @hennatar - is it possible that you only shared a link to this folder with them? If you shared a link to the folder in question with them, anyone with the link can view the contents, but can’t edit them. For them to be able to edit, they'd need to add it to their Dropbox account. Let me know if I understood…

Well, at this point, as this issue seems to be affecting only Chrome, I would suggest using a different browser whatsoever. Another thing you could try is clearing your browser's cache, running an incognito instance or even restoring the browser to its default settings. Obviously switching browsers is the best course of…

Glad I could help Mike! Should you need anything else in the future, just let me know. Thanks for using Dropbox and have a wonderful day ahead @"mike52487"!

Glad to hear this worked out well after all @"Giannis F." - I appreciate you taking the time to update me on this matter too! Should you ever stumble upon a Dropbox issue or you come up with a question, feel free to reach out again; we'll be happy to assist. Thanks again for using Dropbox and enjoy the rest of your day.…

Hello @"smahmud2" - sorry to hear this. As we've been getting a number of similar reports lately, I moved your post under this thread to keep things neat in our forums. Moreover, I have reached out via email to the address you use for your forum's profile so that we can have a more detailed look into this with all of our…

Hey there @"mike52487" - sorry to hear about this. As you might know, there are various places to see the size of a file in Finder. Some of these locations will display the logical size, others the physical size. A Smart Sync placeholder takes up approximately 0kb, this is the pysical size. The logical size of the file is…

Thanks for the reply @"Giannis F." and sorry to hear this persists. Do you notice the same behavior on other browsers other than the one you used so far? Remember the "dl=1" parameter at the end of shared links should tell the browser to download the file(s) instead of attempting to display it so this seems to be an issue…

Sorry to hear about this @"Giannis F." - what app are you using to open those files to begin with? I can see no problem with the link you provided me with - I was able to download and open the file normally. Also, I couldn't help but notice that your PDF is in Greek - do you use Greek characters for your PDF files' names…

Thanks for the reply @"Giannis F."! When I click on the "Share" button on my end, the shared links that are generated end in "?dl=0" by default - are you seeing this behavior on shared links you created in the past or new ones? If this is not too much of a problem for you, could you please share a link that's giving you…

Changing the name on a Dropbox account requires access to it so they'll have to do it from their end then @"dps700"! Let me know if I am missing something here and in the meantime, have a lovely weekend.

Sorry to hear about this @"Giannis F." - could you please let me know how are you generating those shared links to begin with? Could you try replacing the "?dl=1" parameter to "?dl=0" (or to "?raw=1" if you'd like these files to render on other websites) and let me know if the issue persists? Thanks!

If you have access to the email and the password associated with that Dropbox account, you can log in and change the name from the account's settings @"dps700"! Is this not working for you?

Hey there @"Alerod" - I moved your post here since we're getting such reports from some users lately and wanted to keep things neat and under one thread. Can you please let me know if I may reach out directly to the email address you use for your forum's profile so we can have a more in depth look together with all of our…

Thanks for the swift response and sorry to hear this persists @"anaknezevic"! As I'd like to look into this internally, I went ahead and sent you an email to the address you use for your forum's profile. Check your inbox for my message and we'll take it from there Ana. Thanks again and until we speak again have a lovely…

Hey there @"anaknezevic" - sorry to hear that! I have moved your post here to keep things neat since we had some similar reports recently. Could you please confirm that the issue persists after clearing the cache on your app and then signing out and back into your Dropbox account? To do this: - Tap the menu icon in the…

Hey folks - I hope my message finds you well! I just stumbled upon this thread and wanted to give you some more context about this. Members of business teams are able to change their name from their account's settings (from their end) normally while Team Admins don't get this option even if they use the "Sign in as user"…

Thanks for your swift and kind response @"Takeshi1"! I have found your ticket on our system and replied to you there. Take a look at your email's inbox for my message so we can work on this together :nerd: Thank you for your patience and cooperation so far. Cheers

Sorry to hear about this @"Takeshi1". At this point, since Debian is not officially supported, I would suggest that you tried an advanced re-install as outlined in this Help Center article and if the issue persists you can also log a ticket with our team providing as much information as possible in regards to your…

Sorry to hear that @"JTL1" - how are you today? If you have successfully installed our latest stable version of the desktop application (currently 59.4.93) and still having this issue, I would suggest that you logged a ticket with our team so we can have a look into this with all of our tools available. Let me know if…

Glad to hear you're all set now @"cateyes" - thanks for circling back here to let me know too! All's well that ends well as they say - right? In any case, I also wanted to thank you for sending along your suggestions and feedback. I’ll be sure to pass this along to the team. Should you need anything else, just let me know…

Thank you for that @"davidnelson" - please keep me posted! In the meantime, thanks for using Dropbox and enjoy the rest of your day. Cheers David!