Walter Dropbox Community Moderator

No worries Paul - we're always here to help as much as we can from our side - especially in cases of fraud such as this one. I appreciate you circling back to this thread to let me know about the progress on this matter too :slight_smile: All's well that ends well, right? Have a lovely day too @"paulday"!

Hey there Paul ( @"paulday") - apologies for the inconvenience this has caused so far; I understand where you're coming from and I'd like to help with this as much as possible. Therefore, I found your existing ticket in our system and escalated it to our Payments department in the hopes that they might be able to help…

Sorry to hear about this @"bit_nibble_bite" - can you confirm that this is happening on our latest version of the mobile app ( currently 120.2) and after you have cleared your cache memory? Could you please try to clear the cache on your app and then sign out and back into your Dropbox account? To do this on your Android…

Thanks for the reply and glad to hear this helped @"monica88"! Now, should you like to make another member of your team an admin, please follow these steps: 1) Log in to https://www.dropbox.com/team/admin. 2) Click the gear to the right of the member you'd like to add as an admin and select "Add admin permissions" from the…

Make sure you're logged in as the Team's Admin and go to this page @"monica88": https://www.dropbox.com/team/admin Let me know if you need anything else! 

No, nothing I can add at this point @"JeremyStacey" - just make sure to log a ticket with our team the next time you see this happen providing as much information as possible so we can have a more in-depth look into this for you. If you'd like me to reach out instead, please let me know. 

Hey there @"JeremyStacey" - sorry to hear that! First of all, note that Dropbox can be used with an external hard drive as long as you can ensure the drive is always connected to your computer while Dropbox is running. If the drive is ever disconnected from the computer while Dropbox is running there is a small chance that…

Hey there @"Anam" - how are you today? Assuming that you have those files on your computer you should be able to move or copy them inside your Dropbox folder - if you have installed our desktop app which is designed to watch your Dropbox folder and sync any files placed in the folder that is! Your Dropbox folder is just…

I see now @"BrigidI" - thanks for the clarification! These messages are not retrievable from your own end at the moment; I´ll pass your comments along to the team for their consideration. In the meantime, you could ask the people you shared those files or folders with to forward you the email(s) they received when you…

I am sorry if I'm being blunt here @"BrigidI" - how are you sharing those files to begin with? Were you attaching them in an email, using a shared link or just adding people to shared folders?

Hey there @"BrigidI" - why don't you try the search function on your email directly? This should help you find any email you've received from us in the past. (I'd also check the spam folder in case your email service provided is blocking some of our domains) Should you need anything else please let me know!

Thanks for the update @"kath3" - I appreciate it. Let's take another look now! Can you try finding the 3 dots button on the upper right corner of your Chrome's window and find the "Zoom" options? Try reducing the size of your screen from there to resume your browser's functionality. Let me know if this helped too please!

Sorry to hear this @"kath3" - have you tried another browser yet? If you still get the same problem or error, please send me a screenshot so I can have a better understanding so as to send you the most appropriate next steps. Thanks! PS: Sometimes all you need to do to fix a visual issue like this is just rebooting your…

If you're not seeingh this option at all I would suggest re-installing our software and try anew @"davedallafior"! Spoiler To do this, follow the instructions below: • Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel. • Select "Preferences".…

Sorry to hear that @"Youkillme" - have you tried another browser or even device to access the files you were trying to open in the first place? Let me know how it goes and if you're still getting the same error, please attach a screenshot of it in your next reply here so we can have a visual too. Thanks in advance and…

Sorry to hear about this @"MrsKSmith1983" - how are you uploading them to begin with? Why don't you test it out with a sample file to be sure first? If the files were uploaded to Dropbox in the first place, you should be able to recover them through your delete files page or the events page. If you need assistance with any…

Thanks for the reply and happy Monday @"zssiegel"! At this point the last thing I could suggest is re-installing our software on your computer and see if this persists. In any case, as I'd really like to have a better look into this, I found your ticket on our system and passed your comments along to the agent handling…

Of course @"zssiegel" - just go to the app's preferences and find the "Import" tab. Select the "Photos and Videos" option and you should be ready to go! Let me know if you need anything else and in the meantime, have a lovely weekend!

Hey there @"zssiegel" - how are you today? As you are seeing images upload but not videos, it may be that video uploading has not been enabled in the app. To enable video uploading on Android: * Tap the menu * Tap the gear icon :gear: * Then under Camera uploads press ‘What to upload’ * Set to ‘Photos and videos’ Let me…

No worries @"TomGose" - glad I could help! Should you ever need anything else, just let us know. Thanks for using Dropbox and have an amazing weekend ahead too :wink: Cheers!

Great, thanks for the update @"TomGose" - so are you having the issue you described only on Chrome? Does it persist on an incognito window and after clearing your browser's cache? Also, have you made sure you're running the latest version of Chrome? 

Dropbox takes time to transfer files between your computer and our servers Tom ( @"TomGose"). Bear in mind that most standard consumer ISPs offer 1/10th the upload speed when compared to the download speed and larger files will take longer to sync. You can always look at the Dropbox icon in your taskbar (Windows) or menu…

Sorry to hear that @"TomGose" - would you mind sharing a screenshot of the problem so I can have a better look into this for you? Also, could you tell me what the app states at the moment? If you're fully synced it should read "up to date". If you don't see this message can you tell me what it reports? Apologies if I'm…

Sorry to hear that persists @"dollyonline" - could you let me know if you can preview these files normally on our website? Do they play normally? Also, have you tried downloading another media player or even a codec pack from the internet to see if this will resolve your concern? 

Sorry to hear that @"dianne_hodnett" - does this persists across multiple browsers and after clearing your cache? Could you provide us with a screenshot of the exact error message you get so we can have a further look into this? Thanks!

Thanks for the additional information @"RBiOS" - much appreciated. Could you do me a favor and try this on another browser and let me know if you get the same results? If not, this would mean that the problem you're experiencing comes from Chrome itself, not Dropbox, and in that case the best way to tackle this would be to…

Why @"GLiu" - are you getting any errors? If so, could you share a screenshot so I can have a further look into this for you? Thanks and happy November!

Sorry to hear this @"GLiu" - could you try another browser and let me know how this goes? Thanks!

Hey there @"GLiu" - how are you today? Archiving removes all members from the team folder and places the team folder in the archive tab. * Sign in to dropbox.com with your team admin account. * Click Admin Console. * Click Team folders. * Click the ... (ellipsis) icon by the team folder that you want to adjust. *…

Thansk for the additional information and useful screenshots @"RBiOS" - much appreciated. As this seems to be a Chrome related issue, could you let me know if you're running the latest version of Chrome and if you tried asking them directly? Moreover, what is the size and type of the file(s) that you’re trying to import…