Walter Dropbox Community Moderator

Comments

  • Hey @"Dianehelen", Thanks for reaching out about this. Keep in mind that sharing and downloading are two different things. You can share a folder using the any of the available options as described here . If the other party does not use the desktop app to sync the folder in question to their account/device(s) and try to…
    in Downloading shared folder not in zip format Comment by Walter April 2018
  • Hey @"04052018", Thanks for the additional info - much appreciated. Even though this is not within my scope of expertise since this is clearly an Apple thing, I was able to find this for you. To disable the Red Badge Alerts on Dock Icons in Mac OS X, you can open System Preferences from the  Apple menu and choose…
    in Badge app icon will not go away. Comment by Walter April 2018
  • Hey @"Korky K." , Thanks for reaching out! The "Downloads" folder is a default one where all the downloads you initiate from your browser go to. This is specific to your browser (and computer) settings and is not related to Dropbox. There are ways to change the default location of your (browser's) downloads depending on…
    in Why can't I download files and folders from Dropbox to my computer? Comment by Walter April 2018
  • Hey @"nikinparis", Thanks for the additional info. Since you are on a basic account you shouldn't get prompted with this message - would you mind reviewing this and let me know if it helps with this? Moreover, could you please check if you have the latest versions of the Dropbox and Office apps installed on your mobile…
    in Editing office files on ipad Comment by Walter April 2018
  • Hey @"babureddy79" , thanks for reaching out about this. You stated that you have already permanently deleted these files and please feel free to correct me if I'm wrong but when this type of deletion occurs, the files and their backups (no matter what version history your account is entitled to) are immediately removed…
    in Is it possible to recover permanently deleted files? Comment by Walter March 2018
  • Hey @"faroutsider" , Happy to hear that you're up and running again - glad I could help with this. Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . [This thread is now closed. If you experience further…
    in Reinstall Dropbox desktop app Comment by Walter November 2017
  • Hey @"faroutsider", Thanks for reaching out about this. To do this you need to make sure you save and quit ALL programs that access files in the Dropbox folder on your Mac first. Then , follow these steps: 1. Download the newest version here. Then, stop Dropbox (If needed): * Click the Dropbox icon in the menu bar at the…
    in Reinstall Dropbox desktop app Comment by Walter November 2017
  • Hey @"Rich", Thank you for bringing this to my attention! I have infromed our community manager about this and we're actively working on it. If there is anything I can do in the meantime, just let me know. Cheers, Walter
    in Video won't play when shared Comment by Walter October 2017
  • Hey @"Sink", Thank you for writing in about this, I appreciate the screenshot. First of, can you let me know if you are able to open this file locally on any of your devices after downloading the actual file? As I see you get this error when on Safari, so could you be so kind and let me know if this persists on other…
    in Video won't play when shared Comment by Walter October 2017
  • Hey @"mig42" , I would like to look into this! Dropbox was experiencing some temporary issues yesterday as stated here, so it might have affected your services. Our engineers have been working on this, it should be fixed now. Can you please try again and let us know how this goes? If you still get an error, a screenshot…
    in Video won't play when shared Comment by Walter October 2017
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