Walter Dropbox Community Moderator

Were you invited to this shared folder to the email address you use for your Dropbox account @"brevardhope"? Have you asked the person who originally shared this folder with you if they deleted it or unshared it (by accident maybe?)? Also, do you get the same result if you try it on a computer? 

Based on your description, I'd search for deleted files if I were in your shoes, since this file no longer exists in the folder @"alyssa2"! Another place you could look for more information is your events page where all adds, edits and deletes are logged normally. Let me know what you find please!

Thank you for your feedback on this @"be-each" - I'll pass your comments on to the dev team for their consideration. In the meantime, note that our servers do not set caps on the upload or download speeds from the Desktop client, but file sync is a complicated process that includes more than just the transfer of the data.…

Sorry to hear that @"brevardhope" - could you try from another device maybe or another network? Also, have you tried an incognito or private browsing window and/or clearing your browser's cache? Note that when you request to verify your email address, you should receive an email from no-reply@dropbox.com with the steps to…

Hey there @"brevardhope" - sorry to hear that; are you still getting this?

Hey there @"Adrien B.1" - how are you today? Sorry to hear about this issue - can you try locating the Dropbox icon and menu from the system tray ? Then, try right-clicking on the icon to access the Dropbox desktop application menu and click on the gear icon in the Notifications panel. Select "Preferences" from the Dropbox…

Hey there @"MichaelCone" - sorry for the tardy response, are you still having issues with this? If so, could you please provide me with a screenshot so that I can have a better understanding of what could be causing this? 

Sorry to hear about this @"Frustrated10101" - could you share a screenshot of your problem so I can have a better visual of what's wrong so as to send you the most appropriate information? Thanks in advance for your reply and happy Monday! [This thread is now closed by moderators due to inactivity. If you're experiencing a…

Hey there @"john30" - sorry for the tardy response; are you still having issues with this? Have you tried other browsers by any chance? Let me know what you find and we'll take it from there John. Cheers!

Thanks for the swift response and glad I could hear this helped clear things up for you @"hoppybushrat"! I haven't heard back from Nate yet - I guess they might have tried another credit card for the purchase after all. Sorry to repeat myself here, yet, have you contacted your payment vendor to make sure you have enough…

The sum is for the subscription's price+ tax @"hoppybushrat" since we collect and remit tax on transactions when required to do so. Taxability and tax rate are generally determined by the location of the buyer and seller, and various state and local tax laws. Having said that and based on the link you provided, I don't see…

Sorry to hear that @"hoppybushrat" - have you tried multiple browsers and still get this error message? If so, can you confirm that you're inputting all of your billing information correctly? Moreover, have you contacted your payment vendor to make sure you have enough funds for the purchase of your Dropbox subscription…

Oh, I see now @"cycophyp" - thanks for the additional information! In this case, you can either copy the files you want to the folder you want (inside your Dropbox Folder I imagine) and let the desktop application app sync until it shows "up to date" which in turn would mean you're fully synced and mark the folder you'd…

Depends on where you're doing this and how @"cycophyp"! Are you copying these files from your computer's hard drive somewhere inside your Dropbox Folder or are you just changing your Smart Sync settings on folders you've already synced (i.e. folders that are inside your Dropbox Folder)? Could you let me know more…

Hey there @"cycophyp" - I am assuming you're referring to our desktop application, right? Kindly note that your Dropbox folder is just a normal folder on your hard drive. Therefore, if you drag and drop files into the Dropbox folder, those files will be moved instead of copied. It's common to assume Dropbox works like a…

Hi to you too @"kulwinderdhanoa" - may I help somehow?

Hey there Aleksander - how are you today? As Dropbox Plus invoices are created in a way that we cannot adjust the billing information displayed and since you use your Dropbox Plus subscription as a business, you may want to change your account name to your business name as described here:…

Thank you for your elaborate response Stuart (@"thefc") - your feedback helps us improve our product so I'll make sure to pass your comments along to our dev team. If you have any additional feedback, don't hesitate to reach back out Stuart. Cheers!

Glad to hear you managed to resolve your concerns in the end and thanks for letting me know too @"kath3" - much obliged. Should you ever come up with a Dropbox question or issue, feel free to let me know. Have a great weekend in the meantime! 

Thanks for the swift and elaborate response @"thefc" - most appreciated. First off, thanks for using our BETA versions - I guess you've opted in "early releases" on your Dropbox account, right? [Kindly note that as beta builds are still in the testing process, you could experience some issues or an inconsistent…

Hey there @"thefc" - sorry to hear about this. Do you the "Online Only" icon on this specific file to begin with? Could you share a screenshot of where you located the space discrepancy as well? Also, can you let me know which version of our app are you running (our latest stable version is 61.4.95) and what it reports at…

Hey there @"guindi50" - how are you today? Could you let me know what kind of file (type and extension - size if possible too)would that backup be and how would you be uploading it our servers in the first place? 

I found your existing ticket on our system and I am getting back to you there shortly Dave (@"JLNFBDO")! Take a look at your email's inbox and we'll take it from there. Cheers!

I just sent you an email @"bit_nibble_bite" - whenever you get the chance get to back me through that support ticket so we can continue our investigation. Thanks again and, if we don't speak soon enough, have a lovely weekend!

Hey there Dave (@"JLNFBDO" )- sorry to hear that. Would it be OK if I reached out to you via email to the address you use for your forum's profile so we can have a further look into this with all of our tools available? PS:As you say you're getting this with 2 different credit cards and several browsers I'd suggest double…

Hey David (@"davidmatero") - I just moved your post under this thread as I feel it best addresses your concerns. At your earliest convenience, take a look at my reply above and let me know if it helped! In the meantime, have a lovely day/night ahead guys ( @"CAMP" & @"davidmatero").

Thanks for the swift response and additional info Vlado - much appreciated. I don't think that this has to do with your OS yet we'd need much more information about your current setup to be sure and also, I'm not sure is if this is related to a recent issue there was on Kaspersky's end (as per this thread) yet I'd also…

Hey there @"CAMP" - let me clarify this for you! In short, yes there is; her own account's quota allowance yet you can share a link to the folder with her and then have her upload the files after she has edited them(if needed) through a file request you'd need to open up from your end. Read on for more context and possible…

Hey there @"VladoCedov" - sorry to hear that! Can you confirm that you're following these instructions on a computer that has had our desktop app installed and linked to an account at some point? If so and you happen to be on a Business account, take a look here first: If you have two accounts linked to the same desktop,…

Thanks for letting me know and sorry for my last reply - I'm on a BETA version of the Android app myself (currently running 121.10) and as it seems, I've jumped up the gun here; apologies again. Would it be OK if I reached out via email (to the address you use for your forum's profile) so we can get an exact report and…