Walter Dropbox Community Moderator

Have you tried re-installing the desktop application?

Thank you so much for keeping me posted during the whole process @"LeeStKilda" - glad to hear this worked for you! If you have any questions, feel free to post it here and we'll be glad to help. Have a great day!

Hey @"LeeStKilda" - thanks for posting your question in our Forum! If you haven't done this yet, can you perform an advanced reinstall and let me know if you still have this issue? Give this a shot and let me know if this persists. If you still get the "Connecting" message, I would suggest to look for an antivirus,…

Thanks for the additional info @"Ozone" - much appreciated. From what I see now, the issue you are seeing may be due to the fact you are trying to place Dropbox on a different drive other than the one running your computer's operating system. To help resolve this issue, could you maybe try locating Dropbox in the same…

Hey @"Ozone" - are you still experiencing this? In addition to all the troubleshooting steps you have already taken to resolve this issue with starting up our desktop application, could you please give our offline installer a shot and let us know if you still get the same error. If this persists, please attach a screenshot…

Thanks for the update @"David K.124"! First off all, note that making a file “Available offline” makes a local copy of your file within our mobile app. The file can be then viewed offline and will sync with Dropbox. If any changes are made to the file while you are offline, the changes will be synced once your device is…

Hey @"JB_CM" - welcome to our Forum and thanks for posting your question here! As a first step in this case, can you try another browser or an incognito window on the browser you use to see if this is caused by an extension or plugin you currently utilize? You should be able to see the (...) more button if you have already…

Thanks for keeping me posted @"David K.124" . Can you please try updating your mobiles' Operating System and the version of the mobile app you use ( just check for any updates within your mobile device's app store) and let me know if you still see the same options? Another thing to note here is that our mobile app is a…

Glad to hear this Tessa - thanks for keeping me posted. Should any other question come up, let us know and we'll take it from there. Thanks again for posting your question in our Forum and have a wonderful week ahead!

Hey @"David K.124" - how are you today? I am sorry to hear about the confusion this has caused and I'll try to clear this up now. First off, your offline files are stored in the app’s cache folder - this is why you weren't able to locate them in your SD card. On your Android device, you can access these files using a…

Hey @"TessaW" - welcome to the Forum! You will need to unlink the wrong account and then connect the correct account. Follow these steps to unlink a computer: 1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock 2) Click on the gear icon in the Notifications panel and select 'Preferences' >…

Hey @"trangvann" - thanks for posting your question here and welcome to our Community. You can now adjust your document's size and quality using the new "save quality" slider bar on iOS mobile devices. To do this, follow the steps below: On iOS mobile devices: 1. From the Edit screen, tap the icon with the three sliders at…

Hey @"bettijohn" - welcome to the Dropbox Community! Just backing up Mark here - we do provide discounts for non-profit organizations and educational institutions. You can see more about this here and contact Sales directly using this form. Hope this helps and let me know if you have any further questions about this. This…

Thanks for letting us know about this @"stoes40toes" - glad to hear you got this resolved. Should you ever come up with any other Dropbox questions, let us know and we'll be glad to help! Have a wonderful weekend! 

Thanks for letting me know @"jschlade"! I have located your support ticket with our team and provided you with an update via email. We can take it from there now, if you don't mind. Will be waiting for your response to have a better look into this. Thanks!

Hey @"jschlade" - did you get the chance to work on Rich's suggestions - is this persistent on other browsers as well? Thanks in advance for keeping us posted. 

@"Rich" I am looking into this and I will make sure to update this thread once I get my hands on more specific information about this.

Hey @"TheAtanaGroup" - welcome to the Dropbox Community! Sorry to hear about this - let's have a look into it now. The low disk space error you see is likely coming from your computer's OS and is referring to your local ****** disk space. If you see that you are still well below your quota on the web, it is probably…

Hey @"KH-MLC" - thanks for using out Forum to post your question! Did you get the chance to review Mark's suggestion? Did this work for you now?

Hey @"DD2002" - welcome to the Dropbox Community and thanks for reaching out! This specific message you are seeing "Device is locked" is generated by Apple for security reasons. As you already know, your device needs to be told to “Trust" the computer you are plugging into before Dropbox will be able to read any…

Glad to hear your sorted this out @"Ian_A6"! Just a quick note on this is that this option is available for iOS's v.92.2 onwards and some of our other improvements include a better text file support since the previewing is improved and we also introduced text editing for more than 120 file extensions! Thanks for using our…

Hey there @"Alienart34" - welcome to our Community! Did you have the chance to check what Rich suggested? Keep in mind that syncing your files can take time should you have many or large files. Just because the files have been placed into the Dropbox folder doesn't mean the syncing is instantly fully completed. When the…

You can speed this process up by changing your bandwidth settings if you like @"Paul A.25"! Remember that Dropbox doesn't use all of your bandwidth normally. Nevertheless, you can change that by manually setting the upload/download speed following the steps outlined here. Just keep in mind that setting your Upload to Don't…

Welcome to our Forum @"stoes40toes"! From what I understand you have run out of quota (available space on your Dropbox account) and you'd like to remove your access from shared folders to free up some space. Keep in mind that you can always see how much space you currently use on your account's plan page and in…

Sorry to hear this persists Nicholas. From what I understand, the issue is coming from within the Microsoft applications directly - not Dropbox - so this sounds like an issue on their end and it would be great if you could reach out to them with your questions about the message you are being prompted with. As I'd still…

Hey @"Jim B.45", Sorry to hear about this - let's see into this together! First of, are you running the latest stable version of our desktop application (47.4.74)? If not, you can find it here. Another quick question to help with this: are you having the Dropbox Folder on your main HDD - meaning the one where your…

Hey @"akaraetteh", Just a quick note on this, keep in mind that 47.4.74 is already out and I would suggest to download it from here as quick as possible as this is always the first step in order to continue troubleshooting if needed. If possible, could you also let us know what your desktop is reporting ? If syncing is…

Please let us know if this helped after all @"Tombromgrove"! 

Hey @"Tombromgrove", Just to add some additional information to what @"Mark" said. The issue you seem to be having is probably be due to a limitation of the applications that you're using to open the files in question. This means that there are files that your applications can't process correctly since they have file paths…

Hey @"Paulgi", Thanks for the additional info - much appreciated. I am sorry to hear you are still having this issue and I would really like to have a look into this. First of, we regularly update active Dropbox accounts automatically to the latest version and the only way to avoid this for now would be to uninstall the…