Walter Dropbox Community Moderator

Thanks for letting us know and welcome to the Community @"wendypetit"! While we do regularly update active Dropbox accounts automatically to the latest version, should we find any issues updating your computer to the latest version, the Dropbox application will let you know that your current version is old. You can always…

Hey all - thank you for your kind updates - much appreciated. @"gcorvin" - Thank you for keeping me posted and I am glad to hear that you were able to work this out in the end. If this persists and gets out of hand, you can always log a ticket with our Support team so we would be able to troubleshoot with all of our tools…

When working with the Dropbox APIs, your app will access the Dropbox service on behalf of your users. You'll need to have each user of your app authenticate with Dropbox to both verify their identity and give your app permission to access their data on Dropbox. Dropbox uses OAuth 2, an open specification, for this purpose.…

Hey @"NLOG" - Welcome to the Dropbox Forum! I am not really an expert on our APIs but I think you should take a look at this page first. If you stumble upon an issue, please get back to us with a screenshot of the error you get ( if any) and we'll take it from there. I hope this helps and let us know how this goes for you.…

Hey there @"gcorvin" , @"jhumn" and @"kathleenjaynes" thanks for keeping us posted! @"gcorvin" Is this still happening for you? Could you please send a screenshot of the error you get in order to have a further look into this as I think this is not totally related to the issue mentioned on this thread?…

I am sorry @"mxoh" - Are you hitting an error following these instructions somewhere? If so, please send a screenshot of it to have a better visual of what is not working for you correctly. 

Hey there @"RichMath" - apologies for the tardy response; are you still seeing this warning when using our latest stable build (50.4.71 at the moment)? I am just writing to let you know that our engineers have been informed accordingly and working actively towards a fix. You can see more about this currently Known Issue on…

Hey there @"narrationsd" - Welcome to our Forum! First off, I wanted you to know that I moved your post to a thread that is relevant with what you described. For your reference, you can take a look at the original post here. Moreover, as you can see on our Known Issues thread (as per the Welcome Banner), this issue is…

Hey there @"jhumn"! Are you getting the same error? Would you mind sharing a screenshot of the exact error message you get? Another thing you could here would be to clear your browser's cache and/or (for testing purposes at least) restore your browser to its default settings by disabling any browser plugins other than the…

Hello there @"Diane357"! Would you mind sharing some more information on this? Thanks!

I am sorry, are you trying to sync groups or just provision them using the Azure AD connector? Did you get the chance to review this page yet? Let me know and we'll take it from there. 

Hey @"Sylvain" - how are you today? Apologies for the tardy response - are you still having this issue? Bear in mind that you might need to perform an advanced re-install to troubleshoot this specific error. Also note, that you can always reach out to our Support team by logging a ticket if this persists. I hope this helps…

Hey there @"mxoh" - thanks for posting your question here. While on the setup process, admins can choose if they'd like to sync AD groups to Dropbox. Meaning that those AD groups would be created as Dropbox groups and have the users added to it. The admin can select whether they’d like to use the same AD group (earlier…

Apologies for the late response @"jhumn". Are you still getting this error message? 

Hey @Wojtek - Welcome to the Dropbox Community! First off, let me start by saying that I am sorry to hear about this cumbersome situation. I understand that you don't like applications tampering with your machine and I would like to help as much as I can with this. Moreover, as this is not currently possible due to the…

Hey @"jhumn" - Welcome to our Community! I am sorry to hear about this, would you mind sharing a screenshot of the error you get in order for us to have a further look into this? Thanks!

Hey @"gssby707" - how are you today? I was referring to the Dropbox mobile app's latest version - for more information about third party apps or services, I would suggest that you contacted them and ask directly what's been going on. If there's something I can do from my end to help with this, do let me know. Thanks. 

Hey there @"gssby707" - Welcome to our Forum! I am still able to upload multiple photos to a Facebook post on our latest version of the mobile app (96.2) - are you having any issues with this at the moment? As for uploading to eBay, I am not using it so I won't be able to reproduce on my end. Have you tried doing this and…

Hey there @"njdjninja" - Welcome to our Community and thanks for posting your question here. Can you make sure you have not tampered with the file's extension? If for example you upload a .mov file, the name of the file has to end in .mov for other applications/programs to recognize and be able to open it normally. Is it…

Thanks for using Paper and welcome to our Community @"kbarros"! As we collect and track all feedback requests to inform ongoing development of Paper I've gone ahead and put your request on our list. It would indeed be helpful to insert new lines while using LaTeX with a shortcut like [Shift+Enter] as you mentioned! Thanks…

Hey @"AirArt" - welcome to our Community and thanks for posting your question here. From what I understand you must have been downgraded from a Dropbox for Business team account - this is probably why you don't see the phone number in your Admin's console any more since you are on a free team now. Keep in mind that our…

Thank you for your kind reply Guy - I am glad we could figure this out together. In any case, I wanted you to know that I have gathered all of your feedback in regards to this issue and I will be passing them along to our dev team for consideration - thank you for that! Once again I am happy we sorted this out and note…

Thanks for the additional info Paul - much appreciated. Since I'd really like to help with this, I ran an internal search and found your support ticket. I have consulted with the agent handling your case and sent you some additional information on your specific case via email. Check your inbox at your earliest convenience…

Hey @"vamps503" - welcome to our Forum and thanks for posting your question here! Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page. If that is the case, please review the following articles for more…

Hey there @"Chauhan" - Welcome to our Forum! Are you still having issues with this? If so, please provide any information you think might help us understand the problem you are dealing with so we can then in turn assist in any way we can. If I understood correctly and you'd like to export the photos you have on Dropbox,…

Hey there @"yorkccoh" - welcome to our Community! I am sorry to hear about this - could you verify that you are running our latest stable version (49.4.68 ) and share a screenshot so we can get a visual of this as well and provide next steps if needed? Thanks!

Glad to hear this was resolved @"GillesB-EXO" and thanks for using Smart sync! Should you ever come up with any Dropbox question or issue, please let us know. Have a great week!

Hey there @"Paulgi" - how are you today? Apologies for the late response, are you still having this issue? 

Hey @"Roseartist1" - welcome to the Community! Sorry to hear that - have you taken a look in your events page ? Let me know what you find please!

Sorry to hear about this @"GillesB-EXO". As it seems there might be a problem with the Dropbox software currently installed on your computer so I'm going to have you do a reinstall - as a first attempt to fix the problem. Below are the steps to do this (just make sure you save and quit ALL programs that access files in the…