Walter Dropbox Community Moderator

Did you add it to your Dropbox accoun in the first place Donald? If you have this file in your Dropbox account, why don't you share a link to it with the people you'd like to share it with? You'll then be able to review links and delete them here: https://www.dropbox.com/share/links Keep me posted @"donaldgott"! 

Hey there @"donaldgott" - how are you today? Since you didn't mention a specific device I take it that you're using our website to do this - correct me if I'm wrong please. If that's indeed the case, please go to your Files tab from the left hand pane when on your homepage, find the file i question and from the right hand…

Glad to hear you discovered this by yourself and also thank you for circling back here to let us know about this Michael - I appreciate it. If you ever come up with a Dropbox question, do let us know. In the meantime, have a maginificent week ahead @"MichaelCone"!

Only way to do that would be to log into her account @"nthms321" as the starred section is account specific (meaning that files you star will only show as starred on your end) and allows for quick access to the files, folders, and Paper docs that you need the most. As you probably know, there are three ways to star files…

Hey there @"SuzetteH" - how are you today? First off, as you correctly mentioned, when you directly download content from a shared link, it goes to your computer's Downloads folder. If you choose to Save it to your Dropbox account, you'll be saving a copy of the folder in question that will be your own folder which in turn…

I am sorry I wasn't able to open any of the links you provided @"breadwild". Therefore, I reached out via email to the address you use for your forum's profile so we can work on this together. Take a look at your inbox for my message and we'll take it from there.

Thanks for the additional information @"breadwild" - much appreciated. Sorry to ask - are you the owner of the folder in question? If you’re the owner of a shared folder, you can move it into your team space. The shared folder will now be shared with anyone who has access to the folder’s destination, as well as any…

Thanks for the update Nura - much appreciated. Another thing I'd like to add at this point is that if you’re manually uploading files using the “+” (plus) button, uploads will only run while the app is in the foreground (in other words, it’s the app you’re actively looking at). When the app is put in the background (in…

Hey there @"breadwild" - how are you today? Team members and admins may move a shared folder into the team space as long as the following requirements are met: * The user has edit access to the folder they are trying to move. To check this, follow these steps: a. Click “Manage” to the right of the folder b. See “Can edit”…

Hey there @"tianat" - could you send me a screenshot of that error to make sure we're on the same page? Did you recently update your computer maybe? Also, could you try to re-install in any case, using our most recent version's offline installer (currently our desktop app is on v.62.4.103)? Thanks in advance and I look…

Hey there @"clegge" - how are you today? Dropbox can indeed be used with an external hard drive as long as you can ensure the drive is always connected to your computer while Dropbox is running. If the drive is ever disconnected from the computer while Dropbox is running there is a small chance that the Dropbox software…

Thank you for this feedback Gustavo. We are always looking for user input when creating the next version of our desktop app so I'll make sure your comments are passed along to our dev team for their consideration. Cheers!

Hey there @"neptune" - sorry to hear about this. I guess you're referring to the new Kindle Paperwhite 4 - right? You should be able to access your Dropbox account online (at https://www.dropbox.com) and download the files you need (assuming that the device's OS lets you to begin with) If your device meets our minimum…

Hey there @"ajbentley" - sorry to hear about this; let's take a look now. When using Selective Sync, and choosing to sync a folder you had previously excluded on the desktop client, you may notice the files appearing with a grey cloud icon beside them. This means that the files are ‘online-only’. You can see and interact…

Thanks for the additional information @"NuraSeggerman" - much appreciated. Can you clarify whether you access your Dropbox files from the website or if you're using our desktop application? If you have given the app the appropriate permissions (i.e. use your wifi) then it should upload via wifi as well. Could you try…

Hey there @"SandF" - how are you today? Why don't you download and install our desktop application instead of the mobile one? You can find our most recent build's installers on this page: https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-61-4-95/m-p/308005#M5125/ Give that a go (i.e. installing the desktop…

Hey there @"NuraSeggerman" - sorry to hear that. How long have they been like this ("waiting to upload") and how did you upload them in the first place? Did you use the + button which is the way to manually upload files to your Dropbox account using an iPhone? Also, have you tried another wifi and/or cellular data and…

Hey there @"Howdy1" - how are you today? Based on a little research I conducted, I found that the operating system version running on this device may not meet the minimum requirements to install the latest version of the Dropbox mobile application (or the desktop one for that matter). Please review the following help…

Hey there @"denconav" - I moved your post under this thread as I think it best addresses your concerns. Please take a look above and let me know if you need anything else. Cheers!

You will have to work on this file from within your Dropbox Folder @"Bowmanh23" (meaning that you'll need to have the desktop app running and this file located within your Dropbox folder's structure) - or else the changes you make won't sync back to our servers and therefore to other linked (to your account) computers or…

Hey there @"Bowmanh23" - how large is the file in question and what type exactly? Have you tried other browsers to eliminate browser specific issues? Can you download and open it on your computer locally? Also note that in order for you to achieve that you'd need to be running the desktop app. To do this, please take a…

Hey there @"cah1" - I moved your second post under this thread to keep things neat; I hope you don't mind. As per your request now, could you tell me what exactly are you trying to achieve and why use FTP in the first place and not our desktop application or even the website to upload your backup files to your Dropbox…

Hey there @"libbymitchellre" - welcome to our forums and happy Monday! The best way would be to download them or move/copy them into your Dropbox Folder (assuming that you use our desktop application) or upload them to your Dropbox account through the web directly. Only note that uploading files to dropbox.com is limited…

Thanks for the additional information @"keeble_bogdan" - much appreciated. I have reached out via email to the address you use for your forum's profile so we can take a further look into this with all of our tools available. Take a look at your email's inbox for my message and we'll take it from there. Thanks again and…

Hey there @"keeble_bogdan" - sorry to hear about this. Could you please share a screenshot of the error and more information about the setup and configuration you're using as well as steps to do this? 

Hey there @"vauxhallpartsuk" - welcome to our forums and thanks for using Dropbox! From what I see on the link you provided they seem to have used a shared link to embed this video file on eBay. [With Dropbox, you can create a sharable link to any file or folder in your Dropbox folder. Anyone with the link can view the…

Hey there Ben - how are you today? Since the selective sync settings you apply are device specific and what you mention can happen indeed, I think the best way to go from here would be to upgrade to a Business plan (these plans come with a minimum of 3 users/licenses) and invite Braden (your employee) to the team. I am…

No worries @"brevardhope" - just keep me in the loop if you don't mind! Until we speak again, have a wonderful day and thanks for using Dropbox.

Sorry to hear about this @"Darren86" - let's take a look now. First off, have you rebooted your computer at all lately? Also, did you try another browser, clearing your cache or an incognito window to see if this a browser specific problem? While we're at it, how large are the files you're trying to open and do they open…

Thanks for letting us know about this @"Wiel" and sorry to hear our system was acting up marking your posts as spam. Let us know if this works for you too @"1315" and note that we do offer phone support to admins of Dropbox Business teams on the Advanced and Enterprise plans, and for Dropbox Education teams (you can find…