Walter Dropbox Community Moderator

Hey @"Toontje" - thanks for posting your question in our Forum! From what you described, I can tell you that this is actually expected behavior. Backing up what @"Mark" said here and wanted to also add some more context. When you start using Smart Sync, your current files will not set to online only by default. Only the…

Thanks for the swift response @"samurai023" - I appreciate it. In regards to the security settings that might be causing this, take a look here. Another thing I would check now is the number of the files inside your Dropbox folder as the performance of the Dropbox application starts to decline after reaching about 300,000…

Hey @"samurai023" - I am sorry to hear about this. Let's see what could be causing this now. First off, bear in mind that often, the antivirus or security software on your computer blocks Dropbox from completing the startup process. To see if this is the issue, follow these steps: A. Temporarily disable any antivirus or…

Hey there @"Eileen1966" - I hope you had a marvelous weekend and wishing you all the best for the upcoming week! As per your inquiry now, I have two things to point out: 1. If the trial you started was purchased through our website, you should be able to cancel it via your account settings. On that page you're able to…

Glad to hear you figured this out in the end @"AdrianDoidge" - thanks for keeping us posted! What you described is normal actually, as when you wish to re-install (or re-link) the Dropbox software and want to avoid re-downloading all of your files from the server, you need to choose the "Advanced" setup option during the…

Hey @"3079" - welcome to our Community! Can you please tell me if you're trying to access this file from the web on your computer or a mobile device? Do you have the applications needed to open PDF files on this machine? Have you tried another browser other than the one you currently use? Could you send the steps you take…

Hey @"Splinter" - thanks for the heads up! I moved your original post here as well to keep things neat - no further actions are needed from your end, no worries. :wink: As per your API related question, make sure to subscribe to this thread so you'll get an update when a member of my team writes back here with more…

Hey there @"Splinter" - nice catch! Should the date modified time appear not to match the time you'd expect based on your timezone I would advise to perform the following steps. Firtsly, confirm that ‘Automatically detect timezone’ is checked on your profile's page and make sure that the timezone of your computer is set…

Hey @"tennantgoucher" -sorry to hear about this. As I see you're in direct communication with a higher level of support, I would suggest that you continue with our expert on this matter via email. In the meantime, can you let me know if there might be an antivirus/firewall or proxy/security setting that might be causing…

Hey there @"HS4" - sorry to hear you feel this way - I'll try to help with this now. First off, these "AppleDouble files" - the (._) files - are generated by your Mac device(s), not Dropbox as @"Rich" has clearly outlined in his reply. Having said that now, kindly note that the issue you're seeing is a Mac issue that…

Hey there @"soliddesigns" - thanks for letting us know about this and sorry to hear that. As I would like to help in any possible way with this, I located your existing support ticket and I provided you with an update there. Check your inbox when you get the chance for my email. Thanks for using Dropbox and have a great…

Hey there @"toga217" - how are you today? I am sorry to hear about this and thank you for the crash report. As I think it could be related to a current issue, I would like to have a more in-depth look into it. I have reached out to you via email so please check your inbox and get back to me there to further investigate…

Hey @"ddbr6" - sorry to hear about this cumbersome situation. From what I understand you are on the annual Dropbox Plus plan. You can take a look here to double check this if you like as well. The other way to see this would be to go to your account's billing tab. I have already found your existing ticket in our system and…

Hey @"Githaiga" - hope this finds you well! First step here would be to change your bandwidth settings . To do so: * Click the Dropbox icon from the system tray or menu bar (or right-click, on Linux). * Click the gear icon (Windows and Mac), then select Preferences… * Click Bandwidth (Windows or Linux).* On a Mac,…

Hey all - thanks for alerting us to this issue. I am just keeping the post updated since this is still ongoing as we speak, you can check this out in our official Status page. Our engineers are already aware of the problem and are working actively towards a solution. Thanks for your patience in regards to this matter…

Hey @"shaye" - sorry to hear about this! If I were in your shoes I would also try a re-install using our offline installer from this page. Should this persist, I'd go with the advanced re-install too. If all these prove to be fruitless, I'd go ahead and log a ticket with the Dropbox Support team and let them know about…

Thank you for following up on this Roy - happy to hear you worked through this after all and I appreciate your update on this thread as it might prove to be useful to many users having such issues in the future. Have a lovely day ahead and keep Dropboxing!

Hey there @"inciteimages" - sorry to hear you're having issues while using Paper. Have you tried this on another network? Moreover, could you be so kind and try accessing Paper from another browser ( such as Safari, Mozilla Firefox, or Chrome) or on an incognito window (private browsing on Safari) and let me know if this…

Sorry for that @"jeedee23" - from what I understand your issue here is that the syncing takes more time than expected after re-linking a specific device to your account, right? As for the last part of your inquiry about a "Snapshot" of your data - this is not possible at the moment - there might be some 3rd party apps or…

Thanks for keeping us posted @"x0royx"! I am sorry to hear that this persists for you. If I were in your shoes in this case, I would update my Windows version to see if this is resolved on a newer build. I would also suggest that you took a look here as well to see if there's any tip you could use to resolve this issue…

Hey @"jeedee23" - how are you today? Could you please let me know what your app says at the moment? Is it " Up to date" or still syncing? Syncing that many files can take some time so I would go with Mark's suggestion here - just wait a little bit more until your desktop app states " Up to date". Another thing you could do…

Hey there @"rodduarte" - sorry to hear about this. Could you give our offline installer a go and let me know if you still get this error? In that case, please forward a screenshot of it in your next reply as well. Thanks in advance. 

Hey there @"x0royx" - sorry to hear about this. I have located your support ticket and I have forwarded it to an expert of my team to have a further look into this. In the meantime, since there was a recent issue with some 3rd party apps causing some conflicts on Windows computers, could you please let me know if you are…

Hey there @"Doc A.1" - thanks for posting your question here and I hope my message finds you well! As you pointed out, these files would indeed be useless on other machines other than the original, the one that they were created on. From what I understand, it appears that in some cases you've added a shortcut to a file…

Hey there @"dber" - how are you today? First off, thanks for flagging this. Could you be so kind and provide a screenshot ( or more if needed) of this discrepancy in order to have a further look into it? Also, can you please let me know if you have restarted your computer after seeing this at all? Thanks in advance for…

Hey there @"mjguy" - thanks for posting your question here! I am not sure this falls under my scope of expertise since locking folders into read only state is not a Dropbox feature rather than your computer's Operating System. Having said that now, I'd still like to assist with this. If on a Mac device: Select the file…

Hey there @"huldachen" - how are you today? Just checking in on with you on this matter - have you been able to work this out after all?

Thanks for kindly updating me on the matter - sorry to hear this persists for you @"gcorvin". As I see you are in direct communication with a higher level of technicians via ticket, the best route here would be to get back to them directly through the same email chain when you get the chance to reproduce the behavior at…

Apologies for the late response @"gcorvin" - are you still having this issue? Have you tried clearing your Chrome's cache yet? Does this persist for other files as well and/or if you try from another location or a different network? Let me know what you find and we'll take it from there. Thank you! 

Sorry to hear that and thanks for keeping us posted @"Kshni"! For your convenience now, I will give you the exact steps you need to take to do this. Hopefully this will work for you following these: * Click the Dropbox icon in the system tray. * Click the gear icon (Preferences). * Click Sync. * Click Move… (Windows). *…