Walter Dropbox Community Moderator

Hey there @"mcfc_4heatons" - sorry to hear about your syncing issue. As I'd really like to help resolve this, I found your existing ticket on our system and relayed all the details of your problem to the technician that is currently handling it. They'll get back to you via email as soon as they have an update on this…

Thanks for the considerate reply @"wgilbert3" - very much appreciated :slight_smile: I am glad I was able to point you towards the right direction Bill and note that I remain at your disposal; should you need anything else, just let me know! Thanks for using Dropbox and have a lovely weekend!

Hey there again @"Loni H." - I just got to see this post ( I have already replied to you here). Can you share some more information about your current situation so as to see how we could move forward from this point? When you say you cannot add an exception on your work computer, I guess you're referring to the…

Hey there @"Loni H." - sorry to jump in on this, my colleague @"Sanchez" is out of office currently on a vacation leave. However, I'll be happy to help in the meantime. In regards to what you mentioned now, kindly note that the Dropbox desktop client uses the ".dropbox.cache" folder as a staging area to download your files…

Hey there @"v-wasmit" - sorry to hear that. Can you first make sure you're following these steps here to do this? To learn more about user provisioning with the AD Connector you can also refer to this page. Having said that and as I'd really like to help with this, can you elaborate on what exactly is not working for you…

Sorry for any confusion this might have caused so far Bill. What I was referring to was the expected behavior of your computer's OS. The "Favorites" section does not provide an arrow for any of the entries listed there as also shown in your screenshot - this is why I said this was expected behavior. This option is…

Thanks for the screenshot @"wgilbert3" - much appreciated. As I expected, this is a functionality that comes from your computer's operating system - everything seems normal. What you see and described is actually normal and expected behavior. Having said that, I am passing your comments along to the team as a suggestion…

Hey there @"Russ B.3" - how are you today? Were you able to resolve your concern in the end? Since we're all here to help, let us know and we'll take it from there if needed. Thank you!

Hey there @"wgilbert3"! Have you restarted your Windows 7 device as a first step to look into this issue? Can you also let me know if your desktop app is running and "Up to date" on both devices? Also, while I think this might be an OS specific configuration, would you mind sharing a screenshot of what you described so we…

Hey there @"CathyAK" - thanks for pointing this out! I have asked an expert of our team and will get back to you on this matter once I have an update. In the meantime, thank you for your patience and have a lovely day ahead!

Sorry to ****** into this @"josemreuss" but if you have had recent accidental deletions, I would advise to start by going to your Events page. This is the place where all changes such as edits, adds or deletes are logged and should point you toward the right direction. Let me know what you find please and we'll take it…

Sorry to hear you're still having issues with this @"CatherineTodd"! In order to fix this issue, you should open the 'Activity Monitor' utility on your computer, normally located under Applications > Utilities, and see if there are any other processes associated with Dropbox that may be preventing Dropbox from being…

Thanks for keeping me posted on this @"ldamico" - how are you today? Since your case is already being handled by a higher level technician, I would suggest that you waited for their update on this matter via email. If there's anything else I can help with in the meantime, do let me know please. Thanks!

Thank you for your kind reply @"Andel" - much appreciated! Glad to hear this helped clear things up and note that I'm always here for you - should you have any more questions, feel free to post them to our Forum and I, or a colleague of mine, will make sure to address every concern you might have in the best possible way.…

Thanks for the additional information @"mlavine" - I appreciate your elaborate explanation and clarifications on this. I have passed all of your comments to the agent handling your case in order to get to the bottom of this in a timely fashion. Please get back to them with any information you think might help our…

Hey there @"Andel" - thanks for posting your question here. From what I understand you are multi-selecting these photos and downloading them from the website. The expected behavior here is exactly what you described - this process batches the files together under the same zip file when downloaded. The only thing you need…

Hey there @"mlavine" - how are you today? Are you by any chance using a graphics tablet or 3rd party mouse to perform these actions in the first place? Here's some additional information I was able to find about this behavior - you can always have a look in the original thread for more context and also take a look at this…

Hey All - thank you for using ( and help improve) Paper! This sounds like a great idea - having the ability to export Paper docs as PDF files would indeed be very helpful. Thanks for your feedback about this - I am passing your thoughts and ideas along to the Paper team for consideration! If you have any other ideas or…

Hey there @"STEVEDEL248" - thanks for sharing what worked for you! As you successfully pointed out, the issue you've been experiencing is probably due to a limitation of the applications that you're using to open the files in question. In short, there are files that your applications can't process correctly because they…

Thanks for keeping me posted Leonardo ( @"ldamico")! Sorry to hear this persists for you. Maybe try installing the latest build of Qt5? Also, did you check all of my suggestions in my previous communication? Can you make sure that you have all the required libraries for our software to run? Bear in mind that Dropbox…

Hey there @"ldamico" - sorry to hear about this. Can you try a complete, clean advanced re-install for me and let me know how this goes? Just a few things to note here: 1. Make sure you're running our software on a supported configuration as per this article which also provides more information on the system requirements…

No worries @"kranorzor" - we're always here to help! Thanks for using Dropbox and flagging this issue with us too. I appreciate your patience in regards to this matter and we'll make sure to post any updates on this on our forums. Have an awesome day too!

Hey there @"AustinJ1"! Apologies for the tardy response - are you still having issues with this? In order to bring this to the attention of other developers, I have moved your post from the "Share an Idea" section. If you can provide any more information about your specific case in the meantime, it would be very helpful.…

Thanks for the swift update on this one @"kranorzor"- I appreciate it. As outlined in our recently updated Known Issues thread, this is already under investigation and our engineers are actively working towards a fix. We'll make sure to post an update on the Forum as soon as we get to the bottom of this problem with this…

Hey there @"lo6" - how are you today? From what I understand you are trying to share a folder that contains other shared folders. Can you browse the content of the folder you are trying to share and see if there's any subfolder left there with the little two people icon on them? One way to by-pass this would be to…

Hey @"kranorzor" - sorry to hear about this. Can you let me know if you happen to be under Vodafone's ISP network as there have been some users reporting issues with that specific Internet Service Provider? Have you tried to reproduce this behavior on another network at all? Also, for troubleshooting's sake, could you…

Hey there @"shanny242" - welcome to the Dropbox Community! Let me give you some more context on this now please. The “Connect a Computer" feature is an optional way to install the desktop app to your computer by getting the process started on your mobile device. You should be able to just cancel out of the screen at any…

Hey @"cccome" - thanks for posting what worked for you - glad to hear you got this sorted out in the end. @"samurai023": I have just provided you with an update via email - let me know when you get the chance to see it. Cheers! [EDIT: Quick note on this: Our latest stable version of the desktop app seems to have resolved…

Thanks for the elaborate reply @"AdrianDoidge" - much appreciated. Sorry to hear about this cumbersome situation. One thing that crosses my mind is that something did not go well when un-linking and re-linking this particular device. The permissions' error you get is usually fixed by performing an advanced re-install.…

Hey there @"samurai023" - sorry to hear this persists. I have reached out to you via email to see into this issue together. Check your inbox at your earliest convenience and reply to my email to get started! Thanks in advance for your response and cooperation so far. Have a great day ahead and talk to you via email!