Walter Dropbox Community Moderator

Hey there @"KMH" - how are you today? As I'm not sure I understand, can you please elaborate on your query? What exactly do you mean by "slideshow" and how long have you been noticing this behavior with your shared links? If I may ask, do you see it on other browsers other than the one you used so far and/or on an…

Thank you for your feedback on this one Ian - much appreciated. I'll be passing it on to our developers for future improvements. In the meantime, note that you can disable or enable notifications on the Dropbox desktop application by following these steps: 1) Click on the small Dropbox icon in your menu bar 2) Click on the…

To Dropbox this action is logged as a copy (or deletion if you're moving them instead of copying them) @"sjrd1991" - these would also be logged to your Events page normally. Moreover, note that while it's common to assume that Dropbox works like a network drive (because of its many online features), however, your Dropbox…

Thanks for the swift response and I'm glad you've managed to resolve your concern in the end @"sjohnstal" - all's well that ends well, right? Should you ever come up with any question, feel free to let us know :wink: In the meantime, thanks for using Dropbox and enjoy the rest of your day! Cheers!

Hey there @"sjohnstal" - sorry to hear that. Are you getting any specific errors? Could you share a screenshot so we can have a visual too? While we're at it, what's the desktop app on your computer saying? Is it "up to date" or still syncing changes?

Hey there @"Whatever2018" - how are you today? I'm sorry to hear you would like to opt out of Smart Sync. Depending on the account you're on now you can do it following the steps mentioned below: Individuals that no longer wish to use Smart Sync can do so with the steps found in the following Help Center article:…

Thanks for your swift responses and cooperation so far @"Mr_and_Mrs_D" - most appreciated! I've just sent you a brief message (thus creating a ticket for you with ID: 8793980 ) so we can have a better look into this. Check your inbox for my email and we'll take it from there. Until we speak again, have a lovely day/night…

Of course you can @"groupdivepics"! When you want to make permanent changes to your computer that do not sync back to the website you need to unlink the computer first as you mentioned. Follow these steps to unlink a computer: 1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock 2) Click on the…

No worries @"Nikkura" - how are the suggestions above working out for you?

I understand your point @"Mr_and_Mrs_D" - would it be OK if I reached out via email to the address you use for your forum's profile so we can work on this together with account specific information as I'll have to get a more in-depth view of this to send you the most appropriate information?

Hey there @"Nikkura" - I just moved your post under this thread as they seem to be related in order to ping you with some suggestions. Take a look above for some additional information and please let me know if you have any more questions. 

I wouldn't touch those files as they include our client's (i.e. the desktop app's) settings and it could tamper with the app's functionality @"Mr_and_Mrs_D". Is it possible that you've had multiple instances of the desktop app, a paired account running on this device or Junctions points (as outlined here on the 7th step)?…

Could you send me a screenshot of what's troubling you so I can get a better understanding of the matter at hand @"Paula13"? Have you tried another browser (while being logged into your account of course) by any chance?

Hey there @"Mr_and_Mrs_D" - how are you today? From what I understand you must be referring to your Dropbox cache folder on your computer. Note that Dropbox keeps a cache of files hidden in your Dropbox for efficiency and for emergency purposes. You can use the steps mentioned in the Help Center article I linked to…

Hey there @"1111111aaaaa" - I've just sent you an email to your Dropbox associated email address so we can work on this together (thus creating a ticket for you with ID: 8768485). Thanks in advance for your response!

Spot on @"LauraP1"! Let me know how it goes please and if you have any more questions, you know where to find us :wink:

Thanks for that @"LauraP1"! The issue you're experiencing may be due to a limitation of the applications that you're using to open or save the files in question. In short, there are files that your applications can't process correctly because they have file paths that are too long. This behavior is present if there are…

I don't see any screenshots Laura - can you try from the "Photos" button from within your reply's box (just above the place you write your post)? Also, can you use our problematic file names' look up tool and let me know if you find anything at https://www.dropbox.com/bad_files_check ? In the meantime, you can also view a…

Hey there Laura - sorry to hear about this. Can you please tell me the status on your desktop app? Is it "Up to date" or still syncing changes? Do you see a syncing icon on the said file? Moreover, could you share a screenshot of the exact error you get so we can have a better understanding of what could be going wrong?…

Hey there @"megazord911" - how are you today? Could you elaborate on your issue please? Are you expecting your mobile app to upload in the background; have I got it right? If that's the case, it sounds like you the issue you are experiencing may be due to a setting in your Dropbox app. To ensure that everything is…

Thanks for the additional feedback on this one @"Ben O." - I'll pass this on to our team as a feature request. Please let me know if you have any more feedback or questions!

Are you getting any errors @"mariamineo"? Could you share a screenshot? Have you by any chance tried our offline installer from the following page directly? https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-64-4-141/m-p/322084#M5164

Hey @"hime" - what are you trying to do to begin with? If trying to install our desktop app, just download and run the installer from this page directly: https://www.dropbox.com/downloading Let me know if I'm missing something here and happy Monday!

That's a question for another forum I guess @"MikeMoyer" but still I'd like to help so please give these steps a try and let me know if they did the trick for you: * Go to Start > Settings > Update & Security > Windows Security > Virus & thread protection. * Under Virus & threat protection settings, select Manage settings,…

Thanks for the reply and glad I could clear this up for you @"bobjudson"! Should you ever come up with a question, you know where to find us :wink: Thanks for using Dropbox!

If you're using the website to upload your files, just close your web session @"boggett2001"! If you're using the desktop app, you can pause the sync and move the unwanted files out of your Dropbox folder. Let me know how it goes!

You're spot on @"bobjudson"! Note that a Dropbox account's quota is calculated based on the total contents of the account, which includes shared folders. A Dropbox account can't sync more than its quota, so a 2 GB account can't sync more than 2 GB, including the space taken up by shared folders. Because every member of a…

Thanks for the update @"Cips916" - I've already reached out via email to have a look into this with all of my tools available; thus creating a ticket for you with ID: 8723719. Take a look when you get the chance and we'll take it from there. 

Sorry to hear about your camera uploads issue @"Cips916" - let's have a look! Could you try resetting your Camera Upload settings on the desktop app installed on the affected computer? This will allow your computer to automatically upload photos to Dropbox each time you plug in your mobile device. You can change your…

Not at the moment @"Bradloff" - I'll be passing this on to our team though for their consideration. Thanks so much for your valuable feedback and helping us improve Paper! In the meantime, you can use a code block [by entering three backticks (```) to start, and then paste your URL into the block] to paste your links into…